5 Top knowledge management software

Published on 06/05/2022 by Ojasvini

Businesses can potentially create a cooperative and productive environment with the help of a suitable knowledge management tool. In this article, we have curated a list of five top knowledge management software with average overall user ratings above 4.5/5 stars listed on GetApp Australia.

Knowledge management tools can help store business information in one place

Organisations might need a system via which they can collect and structure their business knowledge for better productivity. That being said, businesses should ideally implement the process of knowledge management (KM) —which is a process that includes putting together all relevant information, such as research reports, insights, data and facts, in one centralised place— making it available for people internally and externally. 

As per a report by MarketResearch.com, ‘the global knowledge management market is expected to reach $1.1 trillion by 2026’. This study might indicate that many businesses may adopt knowledge management practices in the long run. In addition to this, as per GetApp, ‘KM tools could help gather better quality and structured data that might be valuable for effectively planning business strategies and catering to customers’ needs’. 

In this article, we have listed five top knowledge management software that might help businesses bridge the informational gap within the organisation. The tools have been selected based on considerate factors such as having user ratings above 4.5/5 stars and at least 20 reviews in the past two years. The full methodology behind making this list is available at the end of this article, and the software have been listed in alphabetical order.

1.Flowlu

Flowlu helps users store business data and information in a centralised platform
Editing an article in a sales training knowledge base document via Flowlu [Source: GetApp]
  • Value for money- 4.9/5
  • Features- 4.7/5
  • Ease of use- 4.7/5
  • Customer support- 4.8/5 

Flowlu is knowledge management software that offers tools for business management, project management, and employee collaboration. The tool allows users to store data and information in a centralised platform. Important documents such as information related to legal knowledge, Excel training, design guidelines, and sales training can be made available to the employees in one single digital spot. Flowlu knowledge base software also lets users keep valuable information added by employees who may have left the organisation, and share it with the team. 

The software lets employees find sources of information required to improve business efficiency and enhance knowledge assets. This might also help in speeding up the training time for new employees. Users can also take advantage of the ‘lightning-fast search’ feature, which can help them find answers to their business-related queries potentially promptly. The tool also helps with content management and lets users add personalised articles to the platform. Users can also collaborate with other team members via the chat feature. Other helpful features of the tool include giving platform access to team members, categorising folders as per your business intent and use, and allowing users to provide feedback via comments. This tool offers a free version, and additional details on the paid plans are available at flowlu.com.

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2. livepro

Users can get insights on the use of business knowledge using livepro’s dashboard
Adding information using the content management dashboard via livepro [Source: GetApp]
  • Value for money- 4.8/5
  • Features- 4.6/5
  • Ease of use- 4.7/5
  • Customer support- 4.8/5 

livepro is a knowledge management tool that provides a single-source dashboard for different types of business knowledge. The tool can answer customer queries and provide users with feedback options. The tool can be linked or integrated with various other tools and channels used by employees and customers, such as Slack, WordPress, Zendesk, and PureCloud. Users can also get insights —utilising the tool’s dashboard— on how and when people are accessing knowledge.

In addition, other helpful features of the tool include document notes for employee training, pre-built templates for content management, role-based permissions —the ability to tailor access levels for different types of users— collaboration tools, and category management for adding category-based knowledge documents in the dashboard. Another significant feature of this tool is ‘announcements’, which helps ensure that employees are notified of any new business updates. Users can also type in a specific keyword in the query box and get access to all relevant and available information. This software does not offer a free version, and additional details on the paid version can be found at livepro.com.

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3. Shelf

Shelf helps users find information by allowing them to browse by date, file type, ratings, tags, and categories
Private library via Shelf featuring important business documents [Source: GetApp]
  • Value for money- 4.8/5
  • Features- 4.7/5
  • Ease of use- 4.9/5
  • Customer support- 5/5 

Shelf is an artificial intelligence (AI)-driven knowledge management tool that helps users gather important business information via a single dashboard. Users can find information by browsing by date, file type, ratings, tags, and categories. The tool also can help streamline important content management tasks such as content publishing, gathering feedback, and circulating announcements. The tool provides admins with insights and data —such as data on how many users have interacted with the content. Such reports can potentially help them control and improve their content quality and keep track of user stats related to knowledge transfer processes. 

The tool also enables integration with other knowledge-based and content management systems such as Google Drive, Dropbox, Slack, and Salesforce. Other significant features of the tool include unlimited user access to knowledge, customer support, employee collaboration in knowledge sharing, storing different types of content, and creating individual libraries for different stakeholders. With the help of this tool, users can create a variety of internal knowledge content types and give access control and permissions to people from other departments as well as external users. The tool also offers the ‘comment/ratings’ feature to help users identify how people are engaging with their content. The tool does not have a free version available, and information on the paid plans is available at shelf.com.

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4. Trainual

Trainual’s dashboard allows users to upload and update content whenever required
Subject gallery featuring various business information via Trainual [Source: GetApp]
  • Value for money- 4.7/5
  • Features- 4.6/5
  • Ease of use- 4.7/5
  • Customer support- 4.8/5 

Trainual is a knowledge management platform that also helps in employee training and onboarding. The tool helps users create a single repository of all processes and policies critical to their organisation. The tool’s dashboard allows users to upload and update relevant content, making it available for members of all departments. Users can also track whether people have reviewed the company’s policies using the ‘analytics’ feature of the tool. The tool allows users to start their policy documentation process using pre-made templates. Other helpful features of Trainual include categorising documents, controlling user access, and facilitating employee collaboration.

This software also allows integration with many different applications such as Slack, Zenefits, Loom, and Dropbox. Other significant features of this tool include screen recording, email and chat support, custom branding including customisable knowledge-base content, and embedding a video, image, or other types of graphics in the dashboard. The tool allows admins to conduct tests to understand how much users have learnt during the whole knowledge transfer process. Admins can track when an employee has started a specific task or course and when they finish it. Users also can move information or documents from one subject heading to another. The tool does not offer a free version, but users can opt for a free trial. Additional information on the paid plans can be found at trainual.com.

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5. Tribe

Tribe allows users to customise their knowledge-base dashboard as per their brand’s preference
Tribe’s knowledge base platform displaying the article addition feature [Source: GetApp]
  • Value for money- 4.7/5
  • Features- 4.5/5
  • Ease of use- 4.8/5
  • Customer support- 4.8/5 

Tribe, as a knowledge management system, allows businesses to build connections with their audience, share knowledge, publish and update relevant content, and potentially enhance their brand value. The tool enables users to customise their knowledge-base dashboard as per their brand’s preference. They can change the header layout, colour palettes, and adjust the layout width. The tool also allows users to categorise information according to subject types and collaborate both internally and externally. Tribe also lets users permit team members to contribute by giving them access control and permissions, and provides them with the opportunity to give feedback. 

This tool also allows integration with other applications such as Google Analytics, Zapier, and Discussions. The tool also provides users with a centralised feed to post memes, share valuable business information, have conversations with other members, and even set up events like ‘quiz contests’, ‘questions of the day’, and more. One of the notable features of this tool is the ‘reputation score’, which are points given when members actively participate in discussions. The tool provides users access to different content and allows them to ask questions, submit answers, connect with other users, and have conversations in real-time. The tool does not provide a free version, and details on the paid plans are available at tribe.com.

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Looking for knowledge management software? Check out our catalogue!

Methodology
For the knowledge management software listed above, the tools had to justify both the market definition of the software and the minimum review count. The tools are mentioned in alphabetical order. Before curating the list, we have taken into account the following factors:
  • All five tools justify the market definition of knowledge management software: knowledge management software helps companies manage intellectual assets and create a central place of information for employees or customers to reference.
  • Have the following core features: full-text search and knowledge base management.
  • The tools have had at least 20 user reviews over the past two years (from 01-04-2020 to 01-04-2022).
  • Have average overall ratings above 4.5/5 stars.
  • Out of our final list, we then selected the top five tools having the highest average overall ratings of more than 4.5/5 stars.
  • The tools also have the highest ratings as compared to other products for the following four features: customer support, ease of use, value for money, and functionality.

This article may refer to products, programs or services that are not available in your country, or that may be restricted under the laws or regulations of your country. We suggest that you consult the software provider directly for information regarding product availability and compliance with local laws.


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About the author

Content Analyst for Australia. Focusing on insights about software technolgies critical to SMEs. Insipred by growing tech trends and how these help SMEs to grow.

Content Analyst for Australia. Focusing on insights about software technolgies critical to SMEs. Insipred by growing tech trends and how these help SMEs to grow.