About Tribe

Tribe is a cloud-based community platform designed to empower enterprise-grade customer communities where members can connect and engage. Users can explore, follow, ask questions, start discussions, participate in polls, upvote, comment, and share multiple types of content. Tribe offers a white label solution, allowing the community admins to adapt the design to fit their brand and engineer it to integrate it with their website. Admins can even add their site header/footer to blend it seamlessly with their site navigation.

Tribe allows users to sign up using established platforms such as Google, Facebook, Slack, and LinkedIn. Single Sign-On (SSO) can also be configured for enterprise customers. Leverage integrations with third-party apps to automate processes, and add functionalities such as polls, events, Q&As with apps. Tribe supports integrations with Slack, Telegram, Zapier, and more. API access enables users to build custom integrations. Gamification tools serve to enhance user engagement through points, badges, and a leaderboard. A personalized feed allows users to follow the people, topics, or questions which matter to them most. Analytics help users gain valuable insight into community performance.

Pricing starting from:

USD 49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Tribe

• Users can create a personalized feed by following the people, topics and questions which matter most to them.

• Increase user-engagement with gamification, AMAs, polls, and incentive systems.

• Automate processes with powerful integrations via an extensive app store.

• Analytics tools enable users to accurately measure and monitor community performance.

• Users can sign-in conveniently from familiar platforms like Google, Facebook, Slack and LinkedIn.

• Get started with out free plan -- build communities with unlimited members and content.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian, zh-hant

Pricing starting from:

USD 49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Tribe Software - Everything you need to create an engaging customer community for your product.
Tribe Software - Spaces as extensible containers to build a robust community structure. And Space Collections are designed to help you organize the Spaces in ways that are tailored to you.
Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices.
Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates.
Tribe Software - Fully customizable and white-label. Deliver the best community experience to your community members..
Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.
View 7 more
Tribe Software - Everything you need to create an engaging customer community for your product. Tribe Software - Spaces as extensible containers to build a robust community structure. And Space Collections are designed to help you organize the Spaces in ways that are tailored to you. Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices. Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates. Tribe Software - Fully customizable and white-label. Deliver the best community experience to your community members.. Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.

Features

Total features of Tribe: 67

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Behavior Tracking
  • Blogs
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Content Creation
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customisable Branding
  • Data Import/Export
  • Data Security
  • Discussions / Forums
  • Document Storage
  • Engagement Tracking
  • Feedback Management
  • File Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Media Library
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Onboarding
  • Online Forums
  • Personalization
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Video Support
  • Widgets

Alternatives

Mighty Networks

4.6
#1 Alternative to Tribe
Mighty Networks is a community software platform designed to help businesses create build websites, online courses,...

Vanilla

4.4
#2 Alternative to Tribe
Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and...

Higher Logic

4.4
#3 Alternative to Tribe
With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with...

Zendesk

4.4
#4 Alternative to Tribe
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4.8 /5
(77)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Tribe?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 77
Harriet R. Harriet R.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Launched our mobile community within 2 weeks!

Reviewed on 09/01/2020

We could see better customer engagement after adding the social component inside our app to help...

We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros

In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons

There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Alternatives Considered

Vanilla and Hivebrite

Reasons for Switching to Tribe

The comprehensiveness of the API, modularity, and the ability to customize the community experience.

Response from Tribe

Hi Harriet,

We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites.

We'll continue to improve our API and documentation.

Naveenkumar N. Naveenkumar N.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grow your community with less effort

Reviewed on 09/04/2020

Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it...

Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.

Pros

Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.

Cons

On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.

Alternatives Considered

Workplace by Facebook

Reasons for Switching to Tribe

Easy setup, affordable pricing, and quick support.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

F Minus on the most important feature - posting and commenting

Reviewed on 21/11/2020

Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL...

Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.

Pros

It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.

Cons

Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post.

So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend.

Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply.

Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation.

Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software.

So...to make a persons decision more easily on whether to use this or not...it's a question about photos.

Do you want members to be able to post photos or not?

If photos don't matter....then consider Tribe.

If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.

Response from Tribe

Dear Anonymous Client,

We appreciate that you took the time to post this review and found Tribe easy-to-use.

However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types.

Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post".

Best,
Team Tribe

Rachel S. Rachel S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AJAS Review

Reviewed on 29/07/2021

Pros

The product is very easy for both the admins and users to navigate. Users have been very engaged. We like that they can customize their notifications and how often they are received. The groups and topics are great.

Cons

We'd love to have an app that our members can access on their phone! One of the biggest issues we had when we launched our community is that the invites went to spam and there was no way to ensure that this wouldn't happen. We had to send dozens of invites multiple times because members couldn't figure out where it went or how to find it. Ensuring a way for the invites, especially if we're importing a list of hundreds of contacts, not to go to spam would be important for future clients.

Response from Tribe

Hi Rachel,

Thanks for your kind words and candid feedback.

Regarding the email - apologies for the experience you had. Tribe's customer success team recommends SendGrid integration to improve email deliverability.

You will also be pleased to learn that we recently set up separate dedicated email servers for paying customers and free customers to further improve email deliverability.

That said, I have conveyed the feedback to our product team as well as the customer success team.

Best,
Team Tribe

Nadine R. Nadine R.
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving Tribe!

Reviewed on 14/09/2020

Pros

Tribe is an amazing platform, and I'm so glad that I discovered it. I've
been able to create a beautiful portal for the members of The Queen
Klass and so far everyone is loving the experience! I'm excited to see
what new and interesting features become available! Great work and many thanks to the Tribe team!

Cons

Some of the features that I would like needs me to upgrade to a higher tier, which I'm not ready to do as yet. And there isn't an ability to go live on the platform. Or have a plugin to facilitate this.

Alternatives Considered

Mighty Networks

Reasons for Switching to Tribe

I loved the simplicity of the product, and that I could connect it to what I was already doing. So I could keep my existing payment gateway instead of having to utilize theirs. Also love that this is a Canadian tech company!

Response from Tribe

Hi Nadine,

Thanks for your kind words.

Love that you were able to launch a modern community to connect your audiences.

Livestreaming is a popular request. Currently, our customers are using the live streaming functionality of Zoom, Facebook, and YouTube and embedding the same in the community.

That said, we'd have a much better solution for this in 2021 (Q2).

Best,
Team Tribe

Showing 5 reviews of 77 Read all reviews

Tribe FAQs

Below are some frequently asked questions for Tribe.

Tribe offers the following pricing plans:

Plus: $49/month Premium: $199/month Enterprise: Contact Tribe for pricing.

Tribe has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Tribe supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian, zh-hant

Tribe supports the following devices:

Tribe integrates with the following applications:

Amplitude, Facebook for Business, Google Analytics, Google Calendar, Google Cloud Platform, HubSpot Sales Hub, Intercom, Mixpanel, Salesforce Sales Cloud, SendGrid, Slack, Stripe, Telegram, Zapier

Tribe offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Tribe.