livepro Overview

What is livepro?

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

With livepro, users can create and categorize knowledge through a customizable, decentralized authoring workflow. Publication can be scheduled in advance, and set to expire after a certain time period. Full version control gives users insight into what changes were made, when, and by whom, with the ability to reinstate previous versions. Knowledge content can be flagged for periodic review to ensure that content is kept up-to-date. Role-based permissions allow users to customize access to information, and user-configurable profiles enable collaboration and individualized experiences.

livepro's knowledge base includes smart search, which provides search scores to help users identify the relevance of results and summaries that allow users to identify knowledge at-a-glance. An answer-bot dynamic decision making tool aims to guide novices through requests and processes by surfacing a series questions based on user responses. Knowledge quizzes also ensure agent comprehension of policy updates or other major changes, and announcements can be used to inform agents of relevant news and updates.

livepro Overview

Cost

Starting from
USD 499.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts from $499 per month.
Contact livepro for a quote.


livepro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

620458
620459
620460
620461
620462
livepro video livepro screenshot: livepro knowledge base livepro screenshot: livepro article template livepro screenshot: livepro knowledge search livepro screenshot: livepro feedback management livepro screenshot: livepro knowledge quiz

livepro Reviews

livepro Reviews

Overall rating
4.8
/
5
Excellent
105

Very good
23

Average
2

Poor
0

Terrible
0

Value for Money
4.8
Features
4.6
Ease of Use
4.7
Customer Support
4.9
98% recommended this app
Carita G.

Great software for call centres

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.


Geoff S.

A Great Step Forward

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.


Ashleigh W.

Made life for our call centre so much easier!


Lucy K.

Great tool overall but could be smoother.

Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.


Maree B.

Highly recommend Livepro

Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing.


Carita G.
Industry: Medical Practice
Company size: 1,001-5,000 Employees

Great software for call centres

Used Daily for 2+ years
Reviewed on 07/08/2018
Review Source: Capterra

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros

Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons

Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Geoff S.
Industry: Government Relations
Company size: 501-1,000 Employees

A Great Step Forward

Used Daily for 1-5 months
Reviewed on 20/06/2019
Review Source: Capterra

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

Pros

The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.

Cons

There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ashleigh W.
Industry: Insurance
Company size: 51-200 Employees

Made life for our call centre so much easier!

Used Daily for 2+ years
Reviewed on 19/06/2020
Review Source: Capterra

Pros

The search features make it easy to find content and the option to have content available at different levels of authority make it convenient to host processes at a basic level (such as a Customer Service Officer) and for a senior level (such as a Team Leader), and ensure that the senior processes are not visible to the basic levels. Some of the tools, like the 'Rocket', are super user friendly for complex processes that have multiple outcomes with different end processes.

Cons

Some of the functionalities for an admin user can take a bit of time to get used to as it has some little quirks, however the team at Livepro are very helpful to assist with any issues you find and always welcome feedback for improvements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lucy K.
Industry: Medical Practice
Company size: 1,001-5,000 Employees

Great tool overall but could be smoother.

Used Daily for 1+ year
Reviewed on 13/08/2018
Review Source: SoftwareAdvice

Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

Pros

Thorough and regularly updated. Carina is fantastic with her speedy replies.

Cons

Bit too clunky, could be smoother to use.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Maree B.
Industry: Government Administration
Company size: 501-1,000 Employees

Highly recommend Livepro

Used Daily for 1+ year
Reviewed on 16/04/2020
Review Source: Capterra

Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing.

Pros

The announcement function has been invaluable with getting information out quickly and accurately to all staff. With excellent reporting capabilities and search tools all information is easily accessible and has been instrumental in us being able to see what further information is required to be added.

Cons

Would love for it to have a dictionary when you spell words incorrectly

Response from livepro Knowledge Management

Thank you Maree for a wonderful review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 130 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

livepro Pricing

livepro Pricing

Starting from
USD 499.00/month
Free Trial
Subscription
Value for money

Pricing starts from $499 per month.
Contact livepro for a quote.

Pricing starts from $499 per month.
Contact livepro for a quote.

Value for Money
4.8/5
Based on 130 user ratings
Compare value for money rating with alternatives
Compare with alternatives

livepro Features

livepro Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.6/5
Based on 130 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for livepro

Additional information for livepro

Key features of livepro

  • Content Management
  • Dashboard
  • Document Management
  • Feedback Management
  • Full Text Search
  • Self Service Portal

livepro FAQs

livepro FAQs

Below are some frequently asked questions for livepro.

Q. What type of pricing plans does livepro offer?

livepro offers the following pricing plans:

Starting from: USD 499.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing starts from $499 per month. Contact livepro for a quote.

Q. What are the main features of livepro?

livepro offers the following features:

  • Content Management
  • Dashboard
  • Document Management
  • Feedback Management
  • Full Text Search
  • Self Service Portal

Q. Who are the typical users of livepro?

livepro has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does livepro support?

livepro supports the following languages:

English

Q. What type of pricing plans does livepro offer?

livepro has the following pricing plans:

Subscription

Q. Does livepro support mobile devices?

We do not have any information about what devices livepro supports

Q. What other apps does livepro integrate with?

livepro integrates with the following applications:

ChatBot, Genesys Cloud, NICE inContact, Slack, Wordpress, Zendesk

Q. What level of support does livepro offer?

livepro offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials