About livepro
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.
With livepro, users can create and categorize knowledge through a customizable, decentralized authoring workflow. Publication can be scheduled in advance, and set to expire after a certain time period. Full version control gives users insight into what changes were made, when, and by whom, with the ability to reinstate previous versions. Knowledge content can be flagged for periodic review to ensure that content is kept up-to-date. Role-based permissions allow users to customize access to information, and user-configurable profiles enable collaboration and individualized experiences.
livepro's knowledge base includes smart search, which provides search scores to help users identify the relevance of results and summaries that allow users to identify knowledge at-a-glance. An answer-bot dynamic decision making tool aims to guide novices through requests and processes by surfacing a series questions based on user responses. Knowledge quizzes also ensure agent comprehension of policy updates or other major changes, and announcements can be used to inform agents of relevant news and updates.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Devices
Business size
Markets
Australia, Canada, Germany, United Kingdom, Ireland, Netherlands, New Zealand, United States and 3 others
Supported Languages
Dutch, English, French, Spanish
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of livepro: 63
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Cataloguing/Categorisation
- Categorisation/Grouping
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customer Experience Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Engagement Tracking
- Feedback Management
- File Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- Online Forums
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Self Service Portal
- Self-Learning
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- Version Control
- Widgets
- Workflow Management
Alternatives
Confluence
Salesforce Sales Cloud
Salesforce Essentials
Microsoft SharePoint
Reviews
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- Industry: Medical Practice
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for call centres
Reviewed on 07/08/2018
It's been a great tool to consolidate knowledge across many clinics and to make it very quick and...
It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.
Pros
Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.
Cons
Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.
- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elevating the Customer Experience Journey for Knowledge Content
Reviewed on 16/02/2021
Using livepro enables us to provide a single source of truth for multiple stakeholders - from...
Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with.
The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.
Pros
I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment:
1. Easy to use: The platform is very intuitive and is a great tool that can be learned very quickly at the drop of a hat.
2. Customer Experience: The platform provides an amazing sense of engagement that helps draw employees to use the KMS rather than having a "wall of text" article to read. The customisations that are available within the platform provide the ability to get people to actively 'want' to use the KMS and help them locate the right information as quickly as possible - the first time they search for it.
3. Integrations: livepro is continually developing api integrations with many other platforms and CRMs which makes the ability to use livepro with existing resources a business or client already has in place such a huge benefit. This is critical to being able to promote livepro as part of our greater service offering.
Cons
Some things that could be added or improved are:
Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user;
Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource;
JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing.
Reasons for Switching to livepro
livepro provides a simple and effective means of customising content and knowledge to be able to provide the right information for the user and subsequently the customer in a fun, engaging way.- Industry: Medical Practice
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great tool overall but could be smoother.
Reviewed on 13/08/2018
Overall its a fantastic tool that does contain all the information and is updated regularly by the...
Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.
Pros
Thorough and regularly updated. Carina is fantastic with her speedy replies.
Cons
Bit too clunky, could be smoother to use.
- Industry: Government Relations
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Great Step Forward
Reviewed on 20/06/2019
To ensure our organization has the right answer, quickly, every time for whoever their customer is....
To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.
Pros
The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.
Cons
There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.
- Industry: Government Relations
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Knowledge & Vision
Reviewed on 25/02/2021
Providing a simplistic end-user experience to enable access to the required information, knowledge,...
Providing a simplistic end-user experience to enable access to the required information, knowledge, and reporting is key to our success. Livepro provides an easy-to-use administration and build/ architecture interface. This enables us to create, curate, and design the platform the way we need it to best support our business needs without having to rely on complicated development coding, etc.
The simple navigation throughout the platform for an end-user is highly beneficial in ensuring maximised efficiencies and meeting the service matrix. coupled with the powerful reporting insights, livepro provides deep data insight capability to drive quality coaching and improvement conversations.
There are too many benefits to list here, the key for us is the data-driven insights to ensure optimisation and delivery of best practise through simple, easy and effortless delivery of information at your fingertips, when and where you need it.
If you are looking for an all-round knowledge tool that will support frontline success/ information delivery success, with in-depth reporting and data insights, livepro is truly the tool to use. The support is brilliant and the team are always there to support when needed, the online self-service portal is super helpful as well. The business is always open to discuss my needs and will work with us to find the best solution if it doesn't already exist. The Customer-centric mentality that is part of the livepro DNA is evident in the design & simplicity
Pros
Versatility - Livepro is a highly versatile platform that is ever-evolving to exceed current and future needs in a quickly evolving digital world.
Agile - moving quickly in the market place to ensure simple interfacing and excellent end-user experience
Cons
There is little to dislike, this is mainly due to the rapid pace the platform maintains to ensure it is market-leading and driving best practice operation.
livepro FAQs
Below are some frequently asked questions for livepro.Q. What type of pricing plans does livepro offer?
livepro offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center.
Q. Who are the typical users of livepro?
livepro has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does livepro support?
livepro supports the following languages:
Dutch, English, French, Spanish
Q. Does livepro support mobile devices?
livepro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does livepro integrate with?
livepro integrates with the following applications:
Chatbot, Cisco, Genesys Cloud CX, Microsoft Teams, NICE CXone, Salesforce.org Nonprofit Cloud, Slack, WordPress, Zendesk
Q. What level of support does livepro offer?
livepro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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