--- description: Learn more about livepro. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: livepro Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [livepro](/software/122747/livepro) # livepro Canonical: https://www.getapp.com.au/software/122747/livepro Page: 1 / 9\ Next: [Next page](https://www.getapp.com.au/software/122747/livepro?page=2) > livepro is a cloud-based knowledge management solution designed to improve customer experience \& staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets. > > Verdict: Rated **4.8/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of livepro Bring all your team’s knowledge into one central hub—organize everything from documents to meeting notes in one place, so your agents can find exactly what they need, when they need it. - Transform complex documents into searchable, actionable content for faster agent responses. - Seamless Integrations: Easily connect with your existing tools and systems for smooth workflows. - Customizable Features: Tailor livepro to fit your specific needs, workflows, and contact center requirements. - Centralized Knowledge Hub: Organize all your team’s documents, notes, and resources in one place for quick access. - Boost Agent Productivity: Empower agents with the right information at their fingertips, improving response times and customer satisfaction. - 24/7 Support: Access around-the-clock support to keep your contact center running smoothly. - Fast Onboarding \& Training: Get up and running quickly with free onboarding and comprehensive training materials. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 182 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: livepro Knowledge Management - **Location**: Sydney, Australia - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Greek, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Belgium, Canada, Denmark, Finland, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Singapore, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Content Library - Content Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard ## Integrations (11 total) - AI Assistant - AI Bots - CXone Mpower - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software) ## Alternatives 1. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Great software for call centres" — 5.0/5 > **Carita** | *7 August 2018* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out. > > **Cons**: Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems. > > It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers. ----- ### "One of the best CMS with a useful feedback feature" — 5.0/5 > **Marjorie** | *11 February 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. > > **Cons**: I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users ----- ### "Great idea" — 3.0/5 > **Jess** | *8 August 2018* | Medical Practice | Recommendation rating: 4.0/10 > > **Pros**: As a new employee it was a great resource for finding the correct information needed > > **Cons**: could be easier to navigate............. ----- ### "livepro in an excellent KMS that fits comfortably into our contact centre environment." — 5.0/5 > **Courtney** | *22 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. > > **Cons**: I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. > > livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. ----- ### "Industry leading knowledge management system" — 5.0/5 > **Brent** | *30 July 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. > > **Cons**: I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. > > A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.com.au/software/122747/livepro?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/122747/livepro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data