--- description: Learn more about Shelf. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.com.au/software/109661/shelf Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/109661/shelf?page=2) > Shelf turns enterprise knowledge and business context into a trusted AI Data Layer for better answers for people and AI. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shelf • Knowledge Structuring \& Business Context: Turn fragmented documents, files, and business logic into AI-ready knowledge to reduce manual preparation, context engineering, and time spent searching. • Enterprise Knowledge Governance: Streamline permissions, review, publishing, and lifecycle management to reduce administration time, shorten approval cycles, and limit outdated or unauthorized answers. • Accurate AI Answers: Give AI trusted knowledge and business context to improve answer accuracy, reduce incorrect responses, and lower the need for human intervention. • Contact Centers \& Agent Assist: Deliver precise answers within contact center and ticketing tools to lower average handle time, improve first-contact resolution, and increase customer satisfaction. • Enterprise Knowledge: Help employees find reliable answers faster to reduce search time, shorten onboarding, and improve time to proficiency. • Customer Self-Service: Improve chatbot and self-service answers to increase resolution and containment rates, reduce escalations, and lower cost per contact. • Continuous Quality Improvement: Identify outdated, duplicate, conflicting, and incomplete knowledge to reduce manual auditing and maintenance time while improving content quality and answer accuracy. • Integrations \& Reuse: Connect knowledge across systems and reuse a governed AI data model across applications to reduce tool switching, duplicate maintenance, and time to launch new AI use cases. • Multilingual Knowledge: Deliver answers in customers’ and employees’ preferred languages to reduce search and resolution time and improve self-service completion across markets. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 106 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelf - **Location**: Stamford, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Custom enterprise pricing - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agentic Task Execution - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audio File Management - Audit Trail - Autonomous Task Execution - CRM - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Content Publishing Options ## Integrations (24 total) - Agentforce - Box - ChatGPT - ChatGPT - Claude - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Five9 - Genesys Cloud CX - Google Drive - Guru - Helpjuice ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software) - [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software) - [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Alternatives 1. [My AskAI](https://www.getapp.com.au/software/2067762/my-askai) — 4.5/5 (82 reviews) 2. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Pepper](https://www.getapp.com.au/software/2048898/peppertypeai) — 4.6/5 (521 reviews) 4. [Intelswift](https://www.getapp.com.au/software/2080312/intelswift) — 4.8/5 (20 reviews) 5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1005 reviews) ## Reviews ### "Shelf for the win\!" — 5.0/5 > **Dale** | *20 June 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. > > **Cons**: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. > > As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast\! ----- ### "Best there is" — 5.0/5 > **Jennifer** | *15 December 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: So much easier to use than other programs > > **Cons**: Really don’t have any complaints everything was to perfect ----- ### "review" — 5.0/5 > **Matias** | *13 August 2021* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: everything being in one place at once and the subheadings > > **Cons**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Great tool for knowledge sharing tool" — 5.0/5 > **Shun** | *28 November 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Our primary usage is wiki pages for our call center agents. - The user interface is sophisticated and user-friendly. Our agents gave positive feedback on its simplicity. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. > > **Cons**: - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The migration process from our previous knowledge management system demanded more human resources than initially anticipated. > > As an admin user, I want to give a big shoutout to Shelf's onboarding and customer success teams. They've been incredibly helpful. Whenever we reach out with inquiries, they respond promptly and offer valuable suggestions and solutions. Their responsiveness has truly made a positive impact on our experience. ----- ### "Great Knowledge Management Tool" — 4.0/5 > **Brandon** | *28 November 2023* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system. > > **Cons**: Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites. > > Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/109661/shelf?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109661/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data