5 Top appointment scheduling software in Australia

Published on 15/07/2022 by Ojasvini

Looking for software to manage your online bookings and appointments? We have curated a list of the top five appointment scheduling software listed on GetApp Australia, along with their key features. All five tools have user ratings above 4.5/5 stars.

Appointment scheduling software can help businesses manage their booking processes

Appointment scheduling software can help businesses streamline their online booking process, be it client meetings, interviews, doctor’s appointments, and more. As per Market Data Forecast’s report, ‘the global appointment scheduling software market was worth US$ 298.08 million in 2021, and it is estimated to reach a valuation of US$ 704.0 million by the end of 2027’. This data could indicate that many businesses might be looking to invest in appointment scheduling tools to manage their booking processes and potentially automate recurring appointment scheduling tasks.

Below is the list of the top five appointment scheduling software in Australia based on incognito Google search results. The following software have been listed in alphabetical order and selected based on considerate factors such as:

  • Software that meets the market definition of appointment scheduling software
  • Appear on the first or second search engine results pages (SERPs)
  • Have more than 20 user reviews over the past two years
  • Have a minimum user rating of more than 4.5/5 stars

The full methodology for selecting these five tools can be found at the end of this article.

1. 10to8

10to8 software allows users to automate their regular appointments and request changes
Appointment reminder through SMS notification via 10to8 [Source: GetApp]
  • Value for money- 4.7/5
  • Features- 4.4/5
  • Ease of use- 4.5/5
  • Customer support- 4.6/5

10to8 is appointment scheduling software that provides a two-way calendar sync feature with Google, iCal, Exchange, Office 365, and Outlook. The tool allows users to host video appointments of all types using Zoom Video Conferencing and Microsoft Teams integrations. The other helpful features of this software include SMS reminders, integrations with over 500 applications, voice reminders, capacity of up to 600 appointments per month, and automated email reminders. This software also has an online booking page via which customers can book appointments and pay using PayPal or Stripe.

Users can also take advantage of the intelligent reminders feature and track if the clients have opened their reminders and identify potential no-shows. With the help of this feature, they can also check the popularity of their services and evaluate data on staff performance. All this can be done via this tool’s reporting feature, which typically generates a consolidated analysis of staff performance and client behaviour. Additionally, the tool allows users to automate their regular appointments and request changes, cancellations, and reply to reminders. This tool offers a free version with a limit of 100 appointments per month. Additional information on the paid plans can be found at 10to8.com.

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2. Calendly

Users can send Calendly appointment links or even embed them on their website
Calendar view by Calendly for scheduling appointments [Source: GetApp]
  • Value for money- 4.6/5
  • Features- 4.5/5
  • Ease of use- 4.7/5
  • Customer support- 4.4/5

Calendly is an appointment booking system that helps users schedule meetings and potentially save time that might otherwise be spent emailing. With the help of this tool, users can send Calendly appointment links to members or embed them on their website. The software also provides a calendar sync feature, allowing users to book available slots across calendars —including Google, Office 365, Outlook, and iCloud calendars. This tool also allows users to send appointment reminders and enables automated rescheduling.

Customers can pay for their appointments online using PayPal or Stripe. The tool allows integrations with applications such as Google Meet, GoToMeeting, Microsoft Teams, Webex, and Zoom Video Conferencing. With the help of this tool’s routing forms feature, users can request information from invitees or website visitors and —based on their responses— direct them to the appropriate resource. Users can also create personalised messages and make unlimited appointments for their clients. Other helpful features of this tool include customer support, booking alerts and notifications, the ability to create unlimited event types, and up to six calendar connections per person. Calendly has a free version available, and other details on the paid plans are available at calendly.com.

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3. Picktime

Picktime lets users schedule unlimited appointments, classes, and interviews
Comprehensive calendar by Picktime showing individual appointments [Source: GetApp]
  • Value for money- 5/5
  • Features- 4.7/5
  • Ease of use- 4.9/5
  • Customer support- 4.7/5

Picktime is a booking system that lets users schedule unlimited appointments, classes, and interviews. The tool allows users to sync their calendars —Google, Outlook, Office 365, Exchange, and iCloud— to keep track of real-time availability. With the tool’s online booking feature, clients can make bookings 24/7. Picktime also allows users to make payments online and automatically schedule their appointments. Businesses can take deposits or full payments in advance via different payment processors such as PayPal, Stripe, and Square.

This software enables integration with applications such as Google Meet, Microsoft Teams, Zoom, GoToMeeting, and Jitsi Meet. The tool offers a centralised dashboard for users to track and manage all business activities and locations from one place. Picktime also sends automated reminders to clients and team members of upcoming bookings. Moreover, the platform offers additional features such as recurring bookings, attendance tracking, 100+ integrations with different applications, email and SMS notifications, and the facility to customise the online booking page in 20 languages. Picktime has a free version available, and additional information on the paid versions can be found at picktime.com.

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4. Setmore

Setmore lets users host group events for multiple customers
Desktop and mobile appointment calendar view by Setmore [Source: GetApp]
  • Value for money- 4.7/5
  • Features- 4.3/5
  • Ease of use- 4.6/5
  • Customer support- 4.7/5

Setmore is an online appointment scheduler that helps users with 24/7 automated online booking, reminders, unlimited appointments, and payments using Square, PayPal, or Stripe. The tool also has the option to send personalised email or text reminders to every customer. Users can also integrate this tool with their website, social media platform, sales CRM system, and other applications such as Facebook, Instagram, Zoom, Google Calendar, and Teleport. This software also has a customer support option; users can reach out by phone, chat, or email. This platform’s booking page feature allows clients to self-book their appointments.

This software also allows users to set up automated appointment alerts for their team members and customers. This could help notify customers and staff when appointments are booked, rescheduled, or canceled. The tool lets users host group events —such as webinars or training sessions— for multiple customers. In addition to this, users can also align their calendars by importing their daily activities to Setmore. Moreover, the software has a dashboard that helps generate reports on customer behaviour, such as the number of clients who attended a meeting, the number of no-shows, and data regarding the number of people who have seen the reminders. Setmore allows users to maintain a customer list, embed the appointment schedule into a WordPress site, and schedule both private and group appointments. This software has a free plan available, and more details on the paid plans can be found at setmore.com.

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5. SimplyBook.me

SimplyBook.me software helps users create custom online booking websites or widgets
Dashboard and calendar view by SimplyBook.me [Source: GetApp]
  • Value for money- 4.5/5
  • Features- 4.5/5
  • Ease of use- 4.4/5
  • Customer support- 4.6/5

SimplyBook.me is an online booking system that helps clients make bookings around the clock. The tool lets users directly accept bookings via Facebook, Instagram, Google, or their own app. Additionally, the software enables users to accept online payments and deposits via payment processors such as PayPal and Stripe or accept cash or card payments on-site via the tool’s point of sale (POS) system. This tool also helps users send reminders to staff and clients whenever appointments are booked, cancelled, or rescheduled. SimplyBook.me also enables integrations with platforms such as WordPress and other content management systems (CMSs).

This software lets users create custom online booking websites or website widgets. Other helpful features include calendar syncing, allowing for a maximum of 2000 appointment bookings, automated scheduling, notifications, and reminders. Users can also take advantage of the filtered view of the booking calendar and track a client’s booking history. In addition to this, the platform also sends automatic feedback requests to clients after a service has been delivered. SimplyBook.me offers a free version to users with a maximum limit of 20 appointments. Other details on the paid plans can be found at simplybook.me.com.

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Looking for appointment scheduling software? Check out our catalogue!

Methodology
The software in the above list have been arranged in alphabetical order and were chosen based on the following factors:
  • To select the tools for this list, we identified the top products for “appointment scheduling software” via incognito Google search on June 30, 2022.
  • The software that appeared individually on the first or the second SERPs were considered for further evaluation.
  • The shortlisted products were then assessed against the market definition of appointment scheduling software: appointment scheduling software streamlines the process of scheduling clients, patients, and meetings. This type of software promotes efficiency by eliminating double-bookings and automating the scheduling of recurring appointments. It also allows employees to have real-time access to their and their colleagues’ schedules, make changes to the system straight from the scheduling interface, and provide clients with the most suitable appointment options. Appointment scheduling software often include reminder tools that help ensure timely attendance of scheduled meetings and appointments.
  • Besides that, the tools were further checked against the following criteria:
    • Appointment reminders and online booking as core features.
    • Average overall ratings above 4.5/5 stars.
    • Minimum 20 user reviews over the past two years (1 June 2020 to 1 June 2022).
    • Tools having a local version or a local domain specific to Australia.
  • Out of our resultant list, we selected the top five tools with the highest user reviews in the last two years.

This article may refer to products, programs or services that are not available in your country, or that may be restricted under the laws or regulations of your country. We suggest that you consult the software provider directly for information regarding product availability and compliance with local laws.


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About the author

Content Analyst for Australia. Focusing on insights about software technolgies critical to SMEs. Insipred by growing tech trends and how these help SMEs to grow.

Content Analyst for Australia. Focusing on insights about software technolgies critical to SMEs. Insipred by growing tech trends and how these help SMEs to grow.