SimplyBook.me

SimplyBook.me

Scheduling software for service based industries

4.6/5 (761 reviews)

SimplyBook.me Overview

What is SimplyBook.me?

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

SimplyBook.me Overview

Cost

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.


SimplyBook.me Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 7 others, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish

Screenshots

SimplyBook.me screenshot:
SimplyBook.me screenshot: SimplyBook.me screenshot: SimplyBook.me screenshot: SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings

SimplyBook.me Reviews

SimplyBook.me Reviews

Overall rating
4.6
/
5
Excellent
507

Very good
205

Average
31

Poor
10

Terrible
8

Value for Money
4.5
Features
4.4
Ease of Use
4.4
Customer Support
4.5
94% recommended this app
Robert T.

"Years ahead of it's time thanks to an ingenious underlying database design."

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."


Becky D.

Great features but the recent price increases have stung a bit!

Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.


Nessie H.

review Simplybook wzc de Korenbloem

Due to COVID-19 there is a visitation ban in our residential care centre. Thanks to simplybook, we can quickly set up a reservation system and provide the employees with the necessary information about which resident will receive which visit. We also chose simplybook for its many options because in the future we want to offer and track other services digitally.


Verified Reviewer

Very wide set of features with a great pricing model but poor API support.

The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.


Darci K.

SimplyBook.me Helped Me Pivot My Business

SimplyBook.me is allowing me to earn revenue again in this unprecedented time. I don't know what else to say. If it didn't exist, my business would be dead in the water.


Robert T.
Industry: Entertainment
Company size: 2-10 Employees

"Years ahead of it's time thanks to an ingenious underlying database design."

Used Daily for 1-5 months
Reviewed on 12/04/2019
Review Source: Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Pros

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!

Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Cons

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!

"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.

"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Response from SimplyBook.me

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Becky D.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Great features but the recent price increases have stung a bit!

Used Daily for 2+ years
Reviewed on 20/09/2019
Review Source: Capterra

Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Pros

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Cons

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Response from SimplyBook.me

Dear Becky

Thank you so much for taking the time to leave us your feedback, we truly appreciate it.

Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.

We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.

All the best
The SimplyBook.me team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nessie H.
Industry: Hospital & Health Care
Company size: 51-200 Employees

review Simplybook wzc de Korenbloem

Used Daily for 1-5 months
Reviewed on 06/05/2020
Review Source: Capterra

Due to COVID-19 there is a visitation ban in our residential care centre. Thanks to simplybook, we can quickly set up a reservation system and provide the employees with the necessary information about which resident will receive which visit. We also chose simplybook for its many options because in the future we want to offer and track other services digitally.

Pros

The booking system has many options, easy to fill and clear. Exporting the bookings is an added value so that the info easily affects all employees. Both the layout and the possibilities look professional to our users.

Cons

It was a quest to know how all the settings had an effect on the page. The videos are a handy help. I can use the app to track the bookings, but I can't make adjustments to the settings, or at least I haven't found them yet. The e-mail address on our main page also gets emails from the firm, although it is not an admin.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Very wide set of features with a great pricing model but poor API support.

Used Daily for 1+ year
Reviewed on 02/12/2018
Review Source: Capterra

The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Pros

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.

The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Cons

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.

Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.

It looks like their feature set is growing but the API capacity is not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Darci K.
Industry: Food & Beverages
Company size: Self Employed

SimplyBook.me Helped Me Pivot My Business

Used Weekly for 1-5 months
Reviewed on 07/05/2020
Review Source: Capterra

SimplyBook.me is allowing me to earn revenue again in this unprecedented time. I don't know what else to say. If it didn't exist, my business would be dead in the water.

Pros

I can't say enough about SimplyBook.me. Their platform allowed my small cocktail catering business to pivot during the COVID crisis. We are now able to offer online cocktail classes and have started earning revenue again.

I researched a bunch of different companies and SimplyBook.me has the most flexible and user-friendly platform. I felt that most of the other options were built for those who offer standard weekly classes. SimplyBook.me was the only software I found that fit my business model and allowed me to create online group classes for 10 or more!

I would recommend it to any business going virtual in this new environment!

Cons

There are a lot of very cool bells and whistles in this software. It's really easy to customize. Because I am using this a bit out of the box, I run into issues with some of the functionality. But, there is a custom CSS feature that may help with that. Other than that, the user experience could use an upgrade. It's good and gets the job done, but it could be sleeker.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8.9/10
Based on 761 user ratings
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SimplyBook.me Pricing

SimplyBook.me Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Value for Money
4.5/5
Based on 761 user ratings
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SimplyBook.me Features

SimplyBook.me Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 761 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for SimplyBook.me

Additional information for SimplyBook.me

Key features of SimplyBook.me

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels

Benefits

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • SimplyBook.me FAQs

    SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, unlimited staff, unlimited services, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    Q. What are the main features of SimplyBook.me?

    SimplyBook.me offers the following features:

    • Appointment management
    • Around 50 Custom features
    • Automated scheduling
    • Booking widget
    • Client database
    • Client portal
    • Custom fields
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable service catalog
    • Directory listing
    • Email / SMS invitations and reminders
    • Gift Cards and Coupons
    • Google Calendar sync
    • HIPAA compliance
    • Multi-location
    • Notifications
    • Online booking integration
    • Online payments
    • POS system
    • Payment processing
    • Photo library
    • Point of Sale (POS)
    • Recurring appointments
    • Reminders
    • Reservations
    • Reviews
    • Sales reporting
    • Sell products upon booking
    • Social promotion system
    • Staff & services photos
    • User access levels

    Q. Who are the typical users of SimplyBook.me?

    SimplyBook.me has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does SimplyBook.me support?

    SimplyBook.me supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me has the following pricing plans:

    Free, Subscription

    Q. Does SimplyBook.me support mobile devices?

    We do not have any information about what devices SimplyBook.me supports

    Q. What other apps does SimplyBook.me integrate with?

    SimplyBook.me integrates with the following applications:

    Authorize.net, Google Analytics, Gruveo, Joomla, LeadsBridge, QuickMail.io, Remo, SITE123, Telogis Fleet, Wordpress

    Q. What level of support does SimplyBook.me offer?

    SimplyBook.me offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials