Articles by Anna Hammond

Displaying 17 Articles

A guide to knowledge management

Published on 11/02/2022 by Ojasvini, Anna Hammond and Caroline Rousseau

This article was originally published on 27/05/2020. This article will talk about knowledge management, followed by its benefits and potential challenges. We will also cover the different types of business knowledge and how it can help your business. Topics covered As per a report by the International Journal on... Continue Reading


A Guide To Launching A Click And Collect Model: Tips, Tricks & Tools

Published on 24/11/2020 by Anna Hammond

The modern consumer expects to receive instantaneous customer service and prompt deliveries. Retail chains must function according to those demands or watch their competitors capture their market share. The pandemic has transformed that trend into a titanic version of its former self, and one logistics system is... Continue Reading


Christmas Shopping Trends: COVID-19 Drives Seasonal Shopping Online

Published on 10/11/2020 by Anna Hammond

COVID-19 is forcing a major and imminent transformation in the retail sector. While Australia took an aggressive approach towards fighting the virus early on, ongoing clusters in Melbourne and Sydney have kept much of the country closed down from each other. For those states that are open, ongoing social distancing... Continue Reading


How COVID-19 Is Driving Virtual Reality Shopping In Australia

Published on 30/09/2020 by Anna Hammond

Just over one in ten (12%) consumers are using virtual reality (VR) technology to shop in Australia, according to a GetApp survey. But, because of the pandemic, 44% of respondents say they’re more willing to use it. In this article, GetApp reveals how VR technology is being used in Australia—as well as the most... Continue Reading


VR And AR in Retail: How to Amplify The Customer Shopping Experience

Published on 23/09/2020 by Anna Hammond

Virtual reality (VR) and augmented reality (AR) technologies blur the line between physical and virtual worlds. In this article, we highlight how VR and AR in retail are revolutionising the consumer shopping experience. What is AR shopping? Augmented reality (AR), according to Gartner, represents: “The real-time use... Continue Reading


COVID-19 Drives Australia’s Interest In Augmented Reality Shopping

Published on 21/09/2020 by Anna Hammond

Augmented reality shopping technology isn’t a new concept in the retail industry, but it’s not common either. Just 17% of Australian consumers have used it to shop online according to GetApp’s survey—even less (11%) have used the technology in stores.  Yet, because of COVID-19, interest in augmented shopping is on the... Continue Reading


Chatbots Vs Conversational AI: What’s The Difference?

Published on 11/08/2020 by Anna Hammond

Most businesses are aware of the limitations of chatbots when it comes to engaging with customers. But moving to the next stage of automation in customer service involves getting to grips with the world of conversational AI platforms. This article explains: How conversational AI works The key differences between... Continue Reading


3 Best Free & Open Source BI Tools For SME Business Intelligence

Published on 20/07/2020 by Anna Hammond

Business Intelligence (BI) tools first appeared in the 1960s in their initial form of decision support systems (DSS). Compared to other software solutions, BI tools have undergone extensive development.  Businesses worldwide are discovering the benefits, value and wide range of applications of high-performance BI... Continue Reading


Best LMS (Learning Management Software) In 2020 For Training Staff

Published on 30/06/2020 by Anna Hammond

The best LMS (Learning Management Software) systems in 2020 are revolutionising how businesses train their staff. The systems automate employee training tasks to optimise their skillset for increased performance and high-end results. Corporate LMS software is available for internal use to train staff and for external... Continue Reading


Online Document Management: How To Get Organised Fast & Free

Published on 17/04/2020 by Anna Hammond

How many hours have you wasted hunting for a document that’s gone missing? How much anxiety have you felt searching through messy digital folders in search of an essential file?  If these issues sound familiar to you, you’re likely in need of an online document management system. The necessity of such systems is even... Continue Reading


How To Set Up A Virtual Call Centre And Why Do It Now?

Published on 31/03/2020 by Anna Hammond

The outbreak of the COVID-19 virus has had a global impact on businesses across a range of industries. Many businesses need to maintain contact with customers and are looking at ways to manage this given social distancing and isolation, so now is a more pertinent time than ever to consider setting up a virtual call Continue Reading


Assessing Your Options: Cloud-Based ERP Software vs On-Premise ERP

Published on 30/03/2020 by Anna Hammond

Most business organisations have workflow solutions in place, and many will have already considered dedicated ERP (Enterprise Resource Planning) software systems. The real corporate dilemma is whether to opt for ‘tried and tested’ on-premise ERP software or migrate to a cloud-based ERP solution. Any automated ERP... Continue Reading


Best Free Password Managers For Australian SMEs In 2020

Published on 23/03/2020 by Anna Hammond

A quick way small and mid-sized businesses (SMEs) can ramp up their cyber defences is by securing their company passwords. Luckily, the task doesn’t have to be complicated. Password management software is a great, inexpensive approach to strengthening digital security initiatives. In this article, we reveal three of... Continue Reading


What Is Dark Data And How Can Small Businesses Benefit From It?

Published on 29/01/2020 by Anna Hammond

How well do you know the data your business collects? Many businesses, big and small, collect large amounts of data through their systems and processing. And often, they are collecting information that goes unnoticed, stowed away to gather dust on a server. This is known as “dark data,” and more companies are using... Continue Reading


5 Free Photoshop Alternatives: Trialed, Tested & Reviewed

Published on 07/01/2020 by Anna Hammond and Ines Bahr

When you think of graphic design programs, the first thing that comes to mind is Adobe Photoshop. The platform has well and truly earned its stripes as the industry leader. But Photoshop might be overkill for small businesses that only require everyday image editing functionality. There are several free photoshop... Continue Reading