El Dorado Utility Billing
About El Dorado Utility Billing
El Dorado Utility Billing is a cloud-based utility billing solution designed to assist municipalities, property managers and metered service providers with automated bill calculation and invoice creation. Key features include usage consumption tracking, customer account management and financial reporting.
El Dorado Utility Billing includes a multi-metered module, which helps property owners create and send bills to residents for various community services such as water, gas and electricity. Supervisors can use the work order system to assign service tickets to technicians through text messages, set job priorities, and track ticket statuses and job progress. Customers can view current and past statements, schedule payments, submit issues and update personal billing information through a self-service portal.
El Dorado Utility Billing lets account managers calculate charges based on duration of occupancy and track outstanding payments. Billing clerks can use the solution to archive and track historical data of customers, fetch reports as well as synchronize payments and upload e-statements through the dashboard.
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78 Reviews
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- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 7.0 /10
El Dorado Review
Reviewed on 06/10/2020
This software has been incredibly useful and we continually work with our customer support team to...
This software has been incredibly useful and we continually work with our customer support team to discover new ways to use it.
Pros
The reporting features make this software very useful and applicable for a utility company.
Cons
The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.
Response from Creative Technologies
Renee - Thank you for the high ranking and great feedback on our report. We appreciate the feedback on changing billing rates, this process comes usually comes in under a lot of scrutiny from water boards and the Public Utilities Commission. If you ever need assistance with rate changes just reach out and we would be happy to assist you with the changes.
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Great Sfotware/Customer Service Support
Reviewed on 27/08/2010
I would sincerely recommend this system to anyone entering or working in the utility billing...
I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!
Pros
I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.
Cons
At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.
Response from Creative Technologies
Amrit - Thanks for the positive feedback on our El Dorado Utility Billing product.
We have taken your suggestion into consideration and feel it would be a useful addition to our product and for many of our customers. We are in the process of implementing the new feature and will provide you the updated version shortly - let me add there will be No Additional Charge to your organization for this new feature !
Please let us know if there are any other new features or functionality you would like to see. We are always open to customer suggestions.
Best Regards,
From the Creative Technologies Product Development Team.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 5.0 /10
Mixed Feelings
Reviewed on 05/10/2020
It is an okay program but has much room for improvement
It is an okay program but has much room for improvement
Pros
I like the format of the statements. Running statndard reports and creating statements is relatively easy.
Cons
Unable to customize reports. Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.
Response from Creative Technologies
Hi Michele - We appreciate the feedback. We have been working with Tom your PC tech to get you upgraded from Win 7 to Win10 as many of the items you mention where due to the older Win 7 OS and the older version of El Dorado you where running. We are working with Tom to make sure everything is compatible and now working properly. We will reach out to schedule a time to show you El Dorado version 10 loaded with new features. I am confident you will be impressed.
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 6.0 /10
Not the best time to change software for our company.
Reviewed on 09/08/2016
I greatly appreciate your time in presenting the new Version 9. Currently we are going through a...
I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.
Pros
You seem to be constantly trying to stay current with customer technology demands.
Cons
The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.
Response from Creative Technologies
Joanne - thanks for your comments we always appreciate the great customer feedback. As we have presented to you with our new version 9 we have made significant improvements to the system reports. We have added serval new financial reports to simplify end of period reporting for billing and collections. Hopefully you can get the PUC rate case behind you and move forward with newer technology to simplify your billing and collections.
- Industry: Utilities
- Company size: Self Employed
- Used Weekly for 6-12 months
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- Likelihood to recommend 9.0 /10
Customer Review
Reviewed on 12/09/2022
Overall my experience with El Dorado has been positive. Exceptional Customer support is greatly...
Overall my experience with El Dorado has been positive. Exceptional Customer support is greatly appreciated!
Pros
The features that are most impactful are the billing components and how they integrate with our Meter software. Accurate information is now provided to our Customers and no more manual calculation of water usage is necessary. The cost factor for our small Water District was compelling. Customer service is outstanding, professional and responses are timely.
Cons
EDS does not integrate well with a Mac platform, so it requires a PC to use it. It is not a cloud-based platform so installation of the software must be onto a dedicated computer. Statement templates are not easily editable without contacting support.
Response from Creative Technologies
Thank you for your positive feedback Elizabeth. As you mention El Dorado is a highly reliable billing system, the support staff is committed to our customers success. As for supporting the Mac we are releasing a browser based version that will support Mac in the next 60 days.
El Dorado Utility Billing FAQs
Below are some frequently asked questions for El Dorado Utility Billing.Q. What type of pricing plans does El Dorado Utility Billing offer?
El Dorado Utility Billing offers the following pricing plans:
- Starting from: USD 1,295.00/one-time
- Pricing model: Free Version
- Free Trial: Available
We offer a variety of pricing options from 1 time software license to subscription based models. Price start as low as $695.00 for our small business package and can be upgraded at anytime. For customers looking for a flexible pricing model we offer all inclusive subscription service which includes free upgrades and unlimited technical support. We will work with each customer to meet your budget needs.
Q. Who are the typical users of El Dorado Utility Billing?
El Dorado Utility Billing has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does El Dorado Utility Billing support?
El Dorado Utility Billing supports the following languages:
English
Q. Does El Dorado Utility Billing support mobile devices?
El Dorado Utility Billing supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does El Dorado Utility Billing integrate with?
El Dorado Utility Billing integrates with the following applications:
Badger, Badger Maps, Elavon, Microsoft Outlook, QuickBooks Online Advanced, Sensus BPM Online, Worldpay for Enterprise, iCheck
Q. What level of support does El Dorado Utility Billing offer?
El Dorado Utility Billing offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for El Dorado Utility Billing.
Utility Billing Software