JIRA Software Overview
What is JIRA Software?
With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done. Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software. Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool. Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints! Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat. Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on. Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency. Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.JIRA Software Overview
Pricing
Pricing options
JIRA Software offers flexible pricing.
Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users
JIRA Software Features
Screenshots
JIRA Software Reviews
JIRA Software Reviews
Jira for IT Project Management and Integrated Project Teams
I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and internal IT projects and helpdesk. It is great to have basically a one stop shop for managing tasks and tickets across a variety of projects and departments. The biggest thing truly is entering in your information and that comes down to managing your teams and setting expectations on ticket information quality.
Jira for test management
As a QA in the team, our project is fully customised for tests, and Jira with Xray so far provides the best test management tool in the market. It makes life way easier, it is better than Zephyr and of course much better than excel sheets, which saves time, energy and money for us as testers and for the project.
Makes most sense for software projects and products.
JIRA is our source of truth for what is inside, coming out and ready to go next in, in our engineering pipeline is. There isn't a better tool out there even for miles and once you are cosy with JIRA, you can't really make do with another tool.
Can't imagine a better way to manage agile projects
The amount of parameters can take some getting used to, especially if you interact with different squads who track differently: but therein lies its power. Jira is always "just" as good as the people who create the processes there.
Go Agile with JIRA!
Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.
Compare overall rating with alternatives
Compare with alternatives
Jira for IT Project Management and Integrated Project Teams
Pros
Flexibility in workflows and tracking separate projects and sub-projects in the same system.
Ease of creating multiple tickets as well as placing them into different projects without having to be in the projects portal.
Creating reports to review metrics is relatively easy, it was useful in an integrated project to review estimated times reported in previous sprints to project development times for other projects.
The flexibility of how tickets look and editable fields as well as workflows to tailor to the team and/or project being worked on.
Cons
The bad part of Jira's flexibility is that settings are all over the place and you typically need to refer to Jira's knowledge base on how to configure custom settings whether it is for fields inside of tickets, workflow settings and automations, and many other settings.
The standard Jira end user interface is not exactly user friendly and some things may not make sense depending on the team using it such as a ticket being in a closed state however the resolution state has separate "states" such as do, don't do which is more used by software development teams.
Jira typically requires a lot of customization when setting up new projects either for project managers, agile software development teams, or integrated project teams. As an administrator this can be difficult to convey to my end users who want to track their projects in Jira. This is where you need to have great communication with your end users to be able to setup and tailor the Jira project to their needs and improve the overall Jira experience.
Jira for test management
As a QA in the team, our project is fully customised for tests, and Jira with Xray so far provides the best test management tool in the market. It makes life way easier, it is better than Zephyr and of course much better than excel sheets, which saves time, energy and money for us as testers and for the project.
Pros
The organisation of tests and the variety of the issue types for testing (Features ,Test cases, Test sets, Test executions, Test plan, bug...)
The ability to track the executions of tests and bugs
Great adaptability with Gherkin and Cucumber
It goes perfectly with ISTQB standards for testing
Perfect for both Scrum and Kanban users
The great boards and views provided by Jira (followup dashboards, sprint board, ..)
The ability to add Xray or Zephir or whatever test plugin that suits you
Cons
Jira users must receive a training before starting to use the software since it can be a little complex to use the software for the first time
For testers you cannot execute the same test case more than once in the same test execution
It gets more and more difficult when end to end testing multiple applications at the same time
Makes most sense for software projects and products.
JIRA is our source of truth for what is inside, coming out and ready to go next in, in our engineering pipeline is. There isn't a better tool out there even for miles and once you are cosy with JIRA, you can't really make do with another tool.
Pros
1) Releases/Versions:
Releases allow us to work in parallel on multiple efforts with the same team.
2) Parallel Sprints:
Same as releases, we are a lean team and we have to work on Product features and polish/bug fixes simultaneously.
3) Custom Filters: I like these the most!
Cons
They have taken out small pieces of functionality and made them separate products. These products are now paid and for those small pieces of functionality, you have to make extra purchases. e.g. Pages
Can't imagine a better way to manage agile projects
The amount of parameters can take some getting used to, especially if you interact with different squads who track differently: but therein lies its power. Jira is always "just" as good as the people who create the processes there.
Pros
The fact that tasks can be organized and prioritized in every structure you can think of. I have used Jira in three companies and it was perfectly tailorable to all their processes. Also, it interacts beautifully with the other Atlassian-tools. Lock-In is no argument because you just don't go with Atlassian if you dislike the way their stuff works.
Cons
Jira really has to stay ahead of its way less expensive competitors (FLOSS-guys, think Redmine). Also, it's weird how I saw some of our partners manage processes with Trello without having too much restrictions: that kind of made me think. You can probably go with a cheaper solution, but for us being a 250+ software-company, Jira was worth the price.
Go Agile with JIRA!
Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.
Pros
Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.
Cons
Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.
Compare user recommendation rating with alternatives
Compare with alternatives
JIRA Software Pricing
JIRA Software Pricing
JIRA Software offers flexible pricing.
Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users
JIRA Software offers flexible pricing.
Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users
Compare value for money rating with alternatives
Compare with alternatives
JIRA Software Features
JIRA Software Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Videos and Tutorials
Videos and Tutorials
Additional information for JIRA Software
Additional information for JIRA Software
Key features of JIRA Software
- 1000's of Add-ons
- @mentions
- API
- API availability
- Action management
- Active directory integration
- Activity dashboard
- Activity tracking
- Agile development
- Agile reporting
- Assignment management
- Automatic notifications
- Burndown charts
- Burndown/burnup charts
- Categorizing
- Charting
- Code integration
- Collaboration tools
- Commenting
- Communication management
- Completion tracking
- Configurable workflow
- Cumulative flow diagrams
- Custom filters
- Custom reports
- Customizable scrum boards
- Customizable workflows
- Development tracking
- Dynamic workflow
- Estimating
- Filtered views
- Forecasting
- GitHub integration
- IT / software projects
- Issue management
- Issue tracking
- JIRA's query language (JQL)
- Kanban boards
- Mobile apps
- Monitoring
- OnDemand or hosted
- OpenSocial gadgets
- Planning tools
- Portfolio management
- Prioritizing
- Progress tracking
- Project time tracking
- Project workflow
- Projections
- Real time reporting
- Release management
- Reporting & statistics
- Roadmap planning
- Search functionality
- Service desk management
- Sprint planning
- Sprint reports
- Status reporting
- Team management
- Third party integration
- Traceability
- Velocity charts
- Version reports
- Visual timeline
Benefits
Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.
Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.
Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.
Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.
Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
GetApp Analysis
GetApp Analysis
JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.
Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian’s Marketplace.
What is JIRA Software?
JIRA brings a team’s resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees’ efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.
The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.
JIRA Software Main Features
Mobile Application
JIRA’s value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you’re on the go.
Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.
Service Desk
JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.
After the requests reach the service department, engineers take over assignments and start working on the tasks.
A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.
Agile
JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.
You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.
Code Integration
Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.
If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian’s Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.
Atlassian Marketplace
Users of JIRA will find that Atlassian’s Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.
Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone’s benefit.
JIRA Software Integrations
JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.
Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.
JIRA Software Pricing
JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company’s servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.
Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.
JIRA Software Bottom Line
- Easy project planning and management
- Real-time issue tracking
- Advanced code integration
- Scrum and Kanban boards
- Huge add-ons collection
JIRA Software FAQs
JIRA Software FAQs
Below are some frequently asked questions for JIRA Software.
Q. What type of pricing plans does JIRA Software offer?
JIRA Software offers the following pricing plans:
Starting from: USD 10.00/month
Pricing model: Subscription
Free Trial: Available
JIRA Software offers flexible pricing. Small teams: $10/month for up to 10 users Growing teams: $7 per user/month for 11-100 users
Q. What are the main features of JIRA Software?
JIRA Software offers the following features:
- 1000's of Add-ons
- @mentions
- API
- API availability
- Action management
- Active directory integration
- Activity dashboard
- Activity tracking
- Agile development
- Agile reporting
- Assignment management
- Automatic notifications
- Burndown charts
- Burndown/burnup charts
- Categorizing
- Charting
- Code integration
- Collaboration tools
- Commenting
- Communication management
- Completion tracking
- Configurable workflow
- Cumulative flow diagrams
- Custom filters
- Custom reports
- Customizable scrum boards
- Customizable workflows
- Development tracking
- Dynamic workflow
- Estimating
- Filtered views
- Forecasting
- GitHub integration
- IT / software projects
- Issue management
- Issue tracking
- JIRA's query language (JQL)
- Kanban boards
- Mobile apps
- Monitoring
- OnDemand or hosted
- OpenSocial gadgets
- Planning tools
- Portfolio management
- Prioritizing
- Progress tracking
- Project time tracking
- Project workflow
- Projections
- Real time reporting
- Release management
- Reporting & statistics
- Roadmap planning
- Search functionality
- Service desk management
- Sprint planning
- Sprint reports
- Status reporting
- Team management
- Third party integration
- Traceability
- Velocity charts
- Version reports
- Visual timeline
Q. Who are the typical users of JIRA Software?
JIRA Software has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does JIRA Software support?
JIRA Software supports the following languages:
Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
Q. What type of pricing plans does JIRA Software offer?
JIRA Software has the following pricing plans:
Subscription
Q. Does JIRA Software support mobile devices?
JIRA Software supports the following devices:
Android, iPhone, iPad
Q. What other apps does JIRA Software integrate with?
JIRA Software integrates with the following applications:
AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit
Q. What level of support does JIRA Software offer?
JIRA Software offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and internal IT projects and helpdesk. It is great to have basically a one stop shop for managing tasks and tickets across a variety of projects and departments. The biggest thing truly is entering in your information and that comes down to managing your teams and setting expectations on ticket information quality.