Brightpearl
About Brightpearl
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
What makes Brightpearl different:
Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.
Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Brightpearl
Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.
Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.
Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Brightpearl: 136
Alternatives
Stitch Labs
Volusion
Extensiv Order Management
Ordoro
Reviews
Already have Brightpearl?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Company size: 2–10 Employees
-
Review Source
Overall rating
Brightpearl
Reviewed on 09/12/2014
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It...
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.
Pros
A comprehensive & well integrated system.
Simplifies the move into new marketplaces - e.g. Ebay & Amazon.
Well designed intuitive interface.
New features added almost every month.
Cons
Lacks the ability to create configurable products in Magento from withing Brightpearl.
POS system is live - when the internet is down so are the tills.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, intelligent platform
Reviewed on 28/04/2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pros
The abilities and reporting involved with controlling stock and orders
Cons
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Response from Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mixed Bag with Areas of Opportunity
Reviewed on 10/01/2018
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Response from Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software
Reviewed on 28/04/2021
Pros
Stock control is the most impactful and helpful
Cons
The add ons which are required such as automation
Response from Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform
Reviewed on 28/04/2021
Great experience
Great experience
Pros
Easy to use and great customer service. Brilliant range of features.
Cons
Nothing - everything has been smooth so far.
Response from Sage
Hi Rachel,
Thank you so much for your review. It's great to hear about your experience of the platform and our team.
I'm really pleased Brightpearl is such a great fit for you!
Thanks again,
Tom (Brightpearl)
Brightpearl FAQs
Below are some frequently asked questions for Brightpearl.Q. What type of pricing plans does Brightpearl offer?
Brightpearl offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Brightpearl?
Brightpearl has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brightpearl support?
Brightpearl supports the following languages:
English
Q. Does Brightpearl support mobile devices?
Brightpearl supports the following devices:
iPad (Mobile)
Q. What other apps does Brightpearl integrate with?
Brightpearl integrates with the following applications:
Adobe Commerce, Avalara, BILL Accounts Payable & Receivable, BigCommerce, Dotdigital, EKM, Glew, Klaviyo, Mailchimp, PayPal, QuickBooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay for Enterprise, Xero, authorize.net
Q. What level of support does Brightpearl offer?
Brightpearl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Brightpearl.
- Shopping Cart Software
- POS Systems
- Retail Management Software
- Accounting Software
- Business Process Management Software
- Warehouse Management Systems
- ERP Systems
- Inventory Management Software
- Business Management Software
- Order Management Software
- eCommerce Software
- Inventory Control Software
- Order Entry Software
- Distribution Accounting Software
- Multi-Channel eCommerce Software
- Supply Chain Management Software
