About Brightpearl
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
What makes Brightpearl different:
Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.
Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Key benefits of Brightpearl
Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.
Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.
Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.
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Reviews
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, intelligent platform
Reviewed on 28/04/2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pros
The abilities and reporting involved with controlling stock and orders
Cons
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Response from Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We moved from Sage
Reviewed on 28/09/2020
The relationship manager and technical response is now good and because we have had problems with...
The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
Pros
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.
We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
Cons
All aspects are ok - does a good job for us
Response from Sage
Hi Martin,
Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!
Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!
It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.
Thank you again,
Tom
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mixed Bag with Areas of Opportunity
Reviewed on 10/01/2018
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Response from Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightpearl made things so much easier to track
Reviewed on 07/07/2021
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.
This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.
Pros
We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.
Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.
Cons
There is a bit of a learning curve with understanding everything that the software can do.
Response from Sage
Hi Alex,
Thank you very much for leaving us your review.
It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.
It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manages the core of our business, finances and products.
Reviewed on 08/02/2017
We have been using brightpearl for several years now and the core function of the system has been...
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
Pros
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Cons
Sometimes you have to do things by the book and can't cut corners in processes.
Brightpearl FAQs
Below are some frequently asked questions for Brightpearl.Q. What type of pricing plans does Brightpearl offer?
Brightpearl offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Q. Who are the typical users of Brightpearl?
Brightpearl has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brightpearl support?
Brightpearl supports the following languages:
English
Q. Does Brightpearl support mobile devices?
Brightpearl supports the following devices:
iPad (Mobile)
Q. What other apps does Brightpearl integrate with?
Brightpearl integrates with the following applications:
Adobe Commerce, Avalara, BILL, BigCommerce, Dotdigital, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, authorize.net, ekmPowershop
Q. What level of support does Brightpearl offer?
Brightpearl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Brightpearl.
- Shopping Cart Software
- POS Systems
- Retail Management Software
- Accounting Software
- Business Process Management Software
- Warehouse Management Systems
- ERP Systems
- Inventory Management Software
- Business Management Software
- Order Management Software
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- Inventory Control Software
- Order Entry Software
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- Multi-Channel eCommerce Software
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