--- description: Learn more about Soffront CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Soffront CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Soffront CRM](/software/9907/soffront-crm) # Soffront CRM Canonical: https://www.getapp.com.au/software/9907/soffront-crm Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/9907/soffront-crm?page=2) > Soffront CRM is an award winning fully integrated CRM solution for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners. Soffront CRM can be deployed hosted or on-premise. > > Verdict: Rated **4.3/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Soffront CRM Soffront Software Inc. is a pioneer in the CRM market since 1992. Over the last 20 years, we have implemented Customer Relationship Management or CRM solution for hundreds of mid-size businesses and thousands of small-size businesses. We offer a complete solution for all departments - sales, marketing, customer service, IT and engineering - in one affordable price. We have learned the challenges small and mid size businesses face in automating their sales, marketing, customer service and operations and solved them. This deep experience has helped us to constantly update our products for the last 20 years. You benefit not only from the most user-friendly and customizable CRM solution but also from the experience of the best practices and implementation strategies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 24 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Soffront - **Location**: Las Vegas, US ## Commercial Context - **Starting Price**: USD 100.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - API - Alerts/Escalation - CRM - Calendar/Reminder System - Change Management - Collaboration Tools - Contact Management - Customer Database - Dashboard - Document Management - Document Storage - Email Marketing - File Sharing - For Insurance Industry - Interaction Tracking - Internal Chat Integration - Kanban Board - Knowledge Base Management - Lead Management - Lead Qualification ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.com.au/directory/3059/sales-tracking/software) - [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.getapp.com.au/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Good marketing automation software" — 5.0/5 > **Verified Reviewer** | *16 March 2018* | Recommendation rating: 8.0/10 > > **Pros**: Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation. > > **Cons**: Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given ----- ### "We are very sad to have to leave" — 4.0/5 > **Keats** | *12 June 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years\! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did. > > **Cons**: I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue. > > We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront ----- ### "Penny wise, pound foolish" — 1.0/5 > **Charmaine** | *4 November 2020* | Management Consulting | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing. Not more I can say about it. > > **Cons**: Absolutely everything. Not more I can say about it. > > The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me. ----- ### "Easy to use and reliable" — 4.0/5 > **Tresha** | *14 May 2018* > > **Pros**: We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good. > > **Cons**: The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format. ----- ### "Great CRM for my marketing business" — 4.0/5 > **Hassan** | *10 January 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks. > > **Cons**: I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality. > > It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/9907/soffront-crm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9907/soffront-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data