SupportDesk

The Service Desk Solution on-premise or in the Cloud!

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SupportDesk Overview

What is SupportDesk?

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.

SupportDesk Overview

Cost

Starting from
USD 30.00/month

Pricing options

Free Trial
One Time License
Subscription

On-Demand $30 per Login per month
On-Premises $300 per Login


SupportDesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
English

Media

An example of a personalised Today Page for an Administrator log-in
An example of a WebGuest (end-user) log-in
SupportDesk video SupportDesk screenshot: An example of a personalised Today Page for an Administrator log-in SupportDesk screenshot: An example of a WebGuest (end-user) log-in
User recommendation
0/10
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SupportDesk Pricing

SupportDesk Pricing

Starting from
USD 30.00/month
Free Trial
One Time License
Subscription

On-Demand $30 per Login per month
On-Premises $300 per Login

On-Demand $30 per Login per month
On-Premises $300 per Login

Value for Money
0/5
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SupportDesk Features

SupportDesk Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
0/5
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Categories

Additional information for SupportDesk

Additional information for SupportDesk

Key features of SupportDesk

  • Asset Management
  • Change Management
  • Incident Management
  • Knowledgebase
  • Problem Management

Benefits

"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
_____________________________________
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge

SupportDesk FAQs

SupportDesk FAQs

Below are some frequently asked questions for SupportDesk.

Q. What type of pricing plans does SupportDesk offer?

SupportDesk offers the following pricing plans:

Starting from: USD 30.00/month

Pricing model: One Time License, Subscription

Free Trial: Available

On-Demand $30 per Login per month On-Premises $300 per Login

Q. What are the main features of SupportDesk?

SupportDesk offers the following features:

  • Asset Management
  • Change Management
  • Incident Management
  • Knowledgebase
  • Problem Management

Q. Who are the typical users of SupportDesk?

SupportDesk has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does SupportDesk support?

SupportDesk supports the following languages:

English

Q. What type of pricing plans does SupportDesk offer?

SupportDesk has the following pricing plans:

One Time License, Subscription

Q. Does SupportDesk support mobile devices?

We do not have any information about what devices SupportDesk supports

Q. What other apps does SupportDesk integrate with?

We do not have any information about what integrations SupportDesk has

Q. What level of support does SupportDesk offer?

We do not have any information about what support options SupportDesk has