--- description: Learn more about Brightree. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Brightree Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Inventory Management Software](/directory/324/inventory-management/software) > [Brightree](/software/9595/brightree-llc) # Brightree Canonical: https://www.getapp.com.au/software/9595/brightree-llc Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/9595/brightree-llc?page=2) > Brightree is the \#1 leading billing and business management software solution for Home Medical Equipment (HME), Durable Medical Equipment (DME), Orthotics and Prosthetics (O\&P) and Sleep Therapy providers. > > Verdict: Rated **2.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Brightree Brightree's cloud computing model allows us to seamlessly connect your core operations with best of breed applications such as eClaims clearinghouses, document imaging solutions, ePurchasing, and point of delivery handheld applications. Brightree can also allow you to easily outsource your patient and commercial billing. Brightree is your end-to-end billing and business management solution\! More than 22,000 users at 1,200 providers across the USA process over $5B in claims annually via Brightree. Brightree offers daily private, online demonstrations of our product. Contact us to schedule a demo of Brightree to see how we can reduce your DSO by 20% or more\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 13 Reviews | | Ease of Use | 2.7/5 | Based on overall reviews | | Customer Support | 2.4/5 | Based on overall reviews | | Value for Money | 2.3/5 | Based on overall reviews | | Features | 2.8/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: ResMed - **Location**: Bloomington, US - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting - Billing & Invoicing - Data Import/Export - Document Management - HR Management - Inventory Control - Inventory Management - Inventory Optimization - Inventory Tracking - Reporting/Analytics - Scheduling - Search/Filter - Status Tracking - Third-Party Integrations ## Integrations (18 total) - Athena - Cascade - Compass - Conduit - Continuum CRM - Encore - Epic - Inovalon Provider Cloud - MatrixCare Home Health & Hospice - MatrixCare Life Plan Community - MatrixCare MealTracker - MatrixCare Private Duty - MatrixCare Senior Living Facility - MatrixCare Skilled Nursing Facility - MedChat ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Inventory Management Software](https://www.getapp.com.au/directory/324/inventory-management/software) ## Related Categories - [Inventory Management Software](https://www.getapp.com.au/directory/324/inventory-management/software) - [Business Management Software](https://www.getapp.com.au/directory/581/business-management/software) ## Alternatives 1. [NetSuite](https://www.getapp.com.au/software/9137/netsuite) — 4.2/5 (2003 reviews) 2. [Sortly](https://www.getapp.com.au/software/112233/sortly-pro) — 4.5/5 (951 reviews) 3. [Restroworks Inventory Management](https://www.getapp.com.au/software/2052670/restroworks-inventory-management) — 4.7/5 (380 reviews) 4. [Booqable](https://www.getapp.com.au/software/108821/booqable) — 4.8/5 (1129 reviews) 5. [WooCommerce](https://www.getapp.com.au/software/101759/woocommerce) — 4.5/5 (1041 reviews) ## Reviews ### "Easy to handle billing of Durable Medical Equipment" — 4.0/5 > **Faizan** | *9 September 2022* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: step to scrub the claim is very easy and also update with new and guideline’s > > **Cons**: User friendly interface is the best thing easy to create a charge best thing easy to post a payment > > We are handling a practice of Durable Medical Equipment on brightree we are happy with the progress because it’s very helpful to new user ----- ### "Brightree Review" — 5.0/5 > **RACHAEL** | *25 March 2024* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: I like a lot of the features that Brightree has to offer, if everything was sold as 1 program and not have to purchase " a la cart" items it would be even better, but just having the general brightree program its really great and easy to use. > > **Cons**: I do not like the fact that you pay 1 price for the program, but when going through the setup, there are a TON and i mean a TON of "a la cart" items that you need to purchase on top of the regular brightree cost, this is also never explained when its being sold to you. So do do your job you need all these extra items that you have to pay more for, which doesnt seem right. ----- ### "Ok, but needs an update" — 3.0/5 > **alex** | *29 April 2025* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: the customizable reporting was very deep and useful for analytics > > **Cons**: The system itself is old and many features are hidden and not easy to find > > Once you know what you are doing, it was a decent system, but it also had many drawbacks. ----- ### "Unfulfilled promises" — 3.0/5 > **Victoria** | *14 November 2023* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: Brightree (AKA MatrixCare) utilizes branching documentation, which means the clinicians save time bypassing irrelevant documentation screens. It has an attractive interface for both mobile users in the field as well as back-office users. The implementation and sales teams were very helpful and accommodating. > > **Cons**: Brightree sales \& implementation made several promises to us that were not true. They promised that the software could be used by iPads that were offline, but this was not true and it created countless hours of headache for clinicians and administrative staff. After a year of frequent support tickets, nurses quitting due to technical difficulties with documentation, our company purchased WiFi tablets which fixed 90% of the problems. Brightree often advertises integrations with 3rd party companies to add services at little or no charge. Our company took advantage of those offers a couple of times and the integrations were either difficult to implement or were glitchy and did not perform as promised. > > Overall, Brightree is a software that is cheaper than EPIC \& HCHB, more compliant than some others (e.g., Wellsky) and it has a more attractive cloud-based interface than Casamba or Netsmart. However, it leaves the impression that it tries to be too many things instead of keeping it simple. Adding copious amounts of integrations makes it difficult to get IT support, because every product integration has a different support ticket staff. ----- ### "Failed Promises" — 2.0/5 > **Trisha** | *21 January 2022* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: That we were told this software would make our jobs easier and everything we needed was at the push of a button. > > **Cons**: That everything we were told about this software is a lie. All they want to do is take money from small companies like ours. > > We were told that this software would make our jobs easier, that everything would be automatic and save work time for all employees. None of this was true and this has only made our jobs worse and put more work on all of us. Our training and implementation were a train wreck and still have yet to get the training and reports that we need. We have had to do nothing but clean up in this new system since it was implemented and we keep getting the run around from everyone who is "helping" us. Everything that we do know is because of playing around in the system and figuring it out on our own. Horrible company to work with. We were also told after the fact that certain programs, that we thought were included, were not included and everything needs to be added on with an additional cost. We are losing more money since switching to this software, than we are making money. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/9595/brightree-llc?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9595/brightree-llc) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data