About Zendesk Sell

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom, New Zealand, United States

    Supported Languages

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Pricing starting from:

    USD 19.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations
    Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time
    Zendesk Sell Software - Log in-person interactions with one tap on a map view
    Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space
    Zendesk Sell Software - Base for Android: Manage contacts from a mobile device
    Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
    Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices
    Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click
    Zendesk Sell Software - Base for iOS: designed specifically for tablets
    Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance
    View 11 more
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time Zendesk Sell Software - Log in-person interactions with one tap on a map view Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space Zendesk Sell Software - Base for Android: Manage contacts from a mobile device Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click Zendesk Sell Software - Base for iOS: designed specifically for tablets Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance

    Features

    Total features of Zendesk Sell: 115

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Auto-Dialer
    • Automated Routing
    • Batch Processing
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Recording
    • Campaign Management
    • Cataloguing/Categorisation
    • Chat/Messaging
    • Collaboration Tools
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Content Delivery
    • Content Management
    • Customer Database
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customisable Forms
    • Customizable Fields
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Event Triggered Actions
    • FAQ
    • For Financial Institutions
    • For Sales Teams/Organizations
    • For Startups
    • For iPad Devices
    • Forecasting
    • Goal Management
    • Goal Setting / Tracking
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Meeting Management
    • Mobile Access
    • Mobile Alerts
    • Multi-Currency
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Presentation Tools
    • Prioritization
    • Proposal Management
    • Prospecting Tools
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Role-Based Permissions
    • Routing
    • Sales Forecasting
    • Sales Onboarding & Training
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Shared Contacts
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Tagging
    • Task Management
    • Task Scheduling
    • Template Management
    • Territory Management
    • Third Party Integrations
    • Training Management
    • Visual Analytics
    • Web Forms
    • Web-based Deployment
    • Website Integration
    • Workflow Management
    • XML / RSS

    Alternatives

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    ActiveCampaign

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    #2 Alternative to Zendesk Sell
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    Zoho CRM

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    #3 Alternative to Zendesk Sell
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Salesflare

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    Reviews

    Overall rating

    4.3 /5
    (134)
    Value for Money
    4.1/5
    Features
    4.0/5
    Ease of Use
    4.4/5
    Customer Support
    4.1/5

    Already have Zendesk Sell?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 134
    Aleksandra C. Aleksandra C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 501-1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great crm

    Reviewed on 10/05/2021

    Pros

    Easy to use and a full suite of features

    Cons

    Sometimes can be lacking some needed features

    Alternatives Considered

    Zoho CRM

    Reasons for Choosing Zendesk Sell

    Wanted to try out another software for comparison

    Switched From

    Salesflare

    Reasons for Switching to Zendesk Sell

    Better reputation and recommendations from industry colleagues
    B. w. B. B. w. B.
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product with GPS

    Reviewed on 09/01/2021

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost...

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

    Pros

    I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

    Cons

    My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Choosing Zendesk Sell

    I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).

    Switched From

    Zoho CRM

    Reasons for Switching to Zendesk Sell

    Price and simplicity
    Erik L. Erik L.
    Overall rating
    • Industry: Online Media
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Long time user

    Reviewed on 15/01/2020

    In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all...

    In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

    Pros

    It's easy to store clients and manage your deals.

    Cons

    It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

    Alternatives Considered

    ActiveCampaign

    Reasons for Switching to Zendesk Sell

    I didn't
    An H. An H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Advanced CRM require learn

    Reviewed on 31/08/2021

    Totally is pretty good with the price like they offer. High tech require, report good, beautiful...

    Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux

    Pros

    They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster

    Cons

    Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt

    Trent E. Trent E.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Powerful and simple sales management tool

    Reviewed on 16/09/2019

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very...

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

    Pros

    - Simple input for contact information for different clients and potential clients
    - Super easy to create deals and potential purchases for clients
    - Schedule appointments, set reminders, and send emails all from within the program
    - Check metrics and numbers of different members of the sales team for different times and situations.
    - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
    - Easily sort through customer lists to find people who are relevant under different categories

    Cons

    - Sometimes too easy to change things that have been set by others
    - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

    Showing 5 reviews of 134 Read all reviews

    Zendesk Sell FAQs

    Below are some frequently asked questions for Zendesk Sell.

    Zendesk Sell offers the following pricing plans:

    14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.

    Zendesk Sell has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Zendesk Sell supports the following languages:

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Zendesk Sell supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zendesk Sell integrates with the following applications:

    Amity, Array, Bedrock Data, Domo, Dropbox Business, Facebook for Business, Front, FullContact, Gmail, Google Calendar, Google Drive, Harvest, HubSpot Marketing Hub, Kustomer, Mailchimp, Marketo Engage, Microsoft Outlook, Operations Hub, PandaDoc, Paycove, QuickBooks Online Advanced, Reply, Slack, Slemma, Tidio, Trello, Wishpond, Wufoo, Xero, Zapier, Zendesk, dotdigital Engagement Cloud

    Zendesk Sell offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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