--- description: Learn more about Actionstep. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Actionstep Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Legal Practice Management Software](/directory/120/law-practice-management/software) > [Actionstep](/software/9491/actionstep) # Actionstep Canonical: https://www.getapp.com.au/software/9491/actionstep Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/9491/actionstep?page=2) > Actionstep is a cloud-based law practice management platform designed to streamline processes and enhance productivity for legal professionals. > > Verdict: Rated **4.2/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 135 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Actionstep Software - **Location**: Auckland, New Zealand - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Please request pricing on our website. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Accrual Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Asset Accounting - Audit Trail - Automatic Backup - Automatic Billing - Backup and Recovery - Bank Reconciliation - Billable & Non-Billable Hours - Billable Items Tracking - Billing & Invoicing - Billing Portal - Billing Rate Management ## Integrations (31 total) - 8am CasePeer - 8am LawPay - Actionstep Legal Accounting - Box - DecisionVault - Docusign - Dropbox Business - EffortlessLegal - Gmail - Google Drive - HubSpot CRM - InfoTrack - Josef - Kenect - LawConnect ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) ## Related Categories - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) - [Legal Case Management Software](https://www.getapp.com.au/directory/124/legal-case-management/software) - [Trust Accounting Software](https://www.getapp.com.au/directory/126/trust-accounting/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Business Management Software](https://www.getapp.com.au/directory/581/business-management/software) ## Alternatives 1. [Clio](https://www.getapp.com.au/software/91415/clio) — 4.7/5 (1691 reviews) 2. [LEAP](https://www.getapp.com.au/software/104595/leap) — 4.2/5 (529 reviews) 3. [8am MyCase](https://www.getapp.com.au/software/91266/mycase) — 4.6/5 (784 reviews) 4. [Smokeball](https://www.getapp.com.au/software/104317/smokeball) — 4.8/5 (356 reviews) 5. [Actionstep Legal Accounting](https://www.getapp.com.au/software/2050620/soluno) — 4.5/5 (104 reviews) ## Reviews ### "Great product . . . gets better all the time." — 4.0/5 > **Katherine L.** | *2 October 2018* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The program is very configurable. What that means is that there is a higher learning curve than other cloud based programs, but I am willing to spend the time to learn if the product provides what I need. I searched specifically for a program that would allow me to handle my front office (client and case management) and back office (financial accounting) needs, and this does the job. The Enhanced Billing Module was vast improvement over the previous billing capability. The user interface is clean and the response rate is rapid. My bookkeeper loves it. > > **Cons**: The reports list needs to be more user friendly, and there needs to be more standard accounting reports available. The CRM features are not very well suited to my practice. The creation of a "workflow" is very complicated. > > We have been able to get our bills out more quickly. Information is so much easier to find in Action Step than in the program we used before. The search function is powerful. ----- ### "The best all in one workflow management system around" — 5.0/5 > **Tony** | *17 November 2017* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: That you are able to operate your whole business on the one platform. Everything from the initial client contact through to completion of services, incorporating a single place to track all project related emails, time tracking for employees, easy billing process, tracking of invoices, creditors, production of financial reports, outstanding billing reports and numerous other customisable options. > > **Cons**: The only downside I can think are that it is a little expensive (but then I am only a sole trader now not working full time, so if I was working this business full time then I would probably feel differently on this factor) It is generally easy to use, but maybe not as intuitive as programmes like Xero or MYOB, but that said I feel this system does a hell of a lot more than they do. > > This software has allowed me to simplify management of my business, keeping all of the information I need to operate in a single location. When I was employing staff it recorded all of their time against the relevant projects, reported taxes due, kept all client details, kept a record of all projects I had undertaken, allowed me to look back on projects to aid in costing of prospective projects. ----- ### "A Great Case Management Concent but Lots of Bugs and Poor Customer Service" — 2.0/5 > **Sandy** | *5 February 2023* | Legal Services | Recommendation rating: 2.0/10 > > **Pros**: Workflow automation, task creation and automated emails > > **Cons**: Setting up the system to integrate with office procedures is difficult and very expensive. Setting up is not user-friendly and will cost over $20,000 for even the smallest of offices. They are constantly making changes to the system which always breaks something else. Their support is poor to none. Had we not invested so much already into this system, we would look for something else. Lots of "promises" with no delivery. This product could be the best there is if they would just make what they have actually "WORK". > > It has helped to automate case management and save time but the system is very glitchy and constantly "breaks". They offer little support and constantly direct customer to hire expensive "consultants" to address issues that their support should provide. ----- ### "For the Serious Firms" — 5.0/5 > **Lydia** | *23 April 2019* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's thorough knowledge of the special rules that apply to law firms; the ability to modify your processes to reflect your specific jurisdiction and forms. I like the ability to see who did what, and when. There is a lot of accountability in this system. > > **Cons**: Some of the accounting modules are (rightly and deliberately so) difficult to correct if an error is made in parts of the accounting system. The system forces a great deal of transparency. They just need to update all the accounting modules. > > I get one stop software in Actionstep. I generate documents; bill clients, record time; maintain trust ledgers; write checks. All if it is integrated. When I generate docs, I bill; when I disburse for a client, it goes on the bill automatically. In particular, the Enhanced Billing Mode is excellent\! I keep track of other processes in my firm as well. I typically spend the whole day in Actionstep ----- ### "Action Step - not bad, not great" — 4.0/5 > **Matt** | *23 June 2020* | Law Practice | Recommendation rating: 4.0/10 > > **Pros**: The user interface seemed to be easy to use on its face, and overall appeared colorful, allowing you to move between options > > **Cons**: The interface got a little crowded after you left the home screen. It got more and more complicated, too much time was spent navigating rather than getting results. > > We did not select this software - overall, it was just too much ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/9491/actionstep?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9491/actionstep) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data