--- description: Learn more about Actionstep. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Actionstep Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Legal Practice Management Software](/directory/120/law-practice-management/software) > [Actionstep](/software/9491/actionstep) # Actionstep Canonical: https://www.getapp.com.au/software/9491/actionstep Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/9491/actionstep?page=2) > Actionstep is a cloud-based law practice management platform designed to streamline processes and enhance productivity for legal professionals. > > Verdict: Rated **4.2/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 135 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Actionstep Software - **Location**: Auckland, New Zealand - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Please request pricing on our website. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Accrual Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Asset Accounting - Audit Trail - Automatic Backup - Automatic Billing - Backup and Recovery - Bank Reconciliation - Billable & Non-Billable Hours - Billable Items Tracking - Billing & Invoicing - Billing Portal - Billing Rate Management ## Integrations (31 total) - 8am CasePeer - 8am LawPay - Actionstep Legal Accounting - Box - DecisionVault - Docusign - Dropbox Business - EffortlessLegal - Gmail - Google Drive - HubSpot CRM - InfoTrack - Josef - Kenect - LawConnect ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) ## Related Categories - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) - [Legal Case Management Software](https://www.getapp.com.au/directory/124/legal-case-management/software) - [Trust Accounting Software](https://www.getapp.com.au/directory/126/trust-accounting/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Business Management Software](https://www.getapp.com.au/directory/581/business-management/software) ## Alternatives 1. [Xero](https://www.getapp.com.au/software/1671/xero) — 4.4/5 (3307 reviews) 2. [QuickBooks Online](https://www.getapp.com.au/software/20428/quickbooks-online-edition) — 4.3/5 (8475 reviews) 3. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26504 reviews) 4. [Abby](https://www.getapp.com.au/software/2062487/abby) — 4.7/5 (604 reviews) 5. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1463 reviews) ## Reviews ### "The best all in one workflow management system around" — 5.0/5 > **Tony** | *17 November 2017* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: That you are able to operate your whole business on the one platform. Everything from the initial client contact through to completion of services, incorporating a single place to track all project related emails, time tracking for employees, easy billing process, tracking of invoices, creditors, production of financial reports, outstanding billing reports and numerous other customisable options. > > **Cons**: The only downside I can think are that it is a little expensive (but then I am only a sole trader now not working full time, so if I was working this business full time then I would probably feel differently on this factor) It is generally easy to use, but maybe not as intuitive as programmes like Xero or MYOB, but that said I feel this system does a hell of a lot more than they do. > > This software has allowed me to simplify management of my business, keeping all of the information I need to operate in a single location. When I was employing staff it recorded all of their time against the relevant projects, reported taxes due, kept all client details, kept a record of all projects I had undertaken, allowed me to look back on projects to aid in costing of prospective projects. ----- ### "Great if you have time to customize" — 4.0/5 > **Verified Reviewer** | *17 October 2018* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: This software is an elegant solution for volume practices that categorizes matters in useful and dynamic ways, and is interactive so you can keep track of the progress of each individual matter. > > **Cons**: It's expensive to customize because you have to pay for a consultant to work with you on it. > > The ease of keeping track of the lifecycle of our matters makes this well worth it. I spent hours following the tutorials on how to customize it to tailor it to my specific practice. But I think they purposely make them a little vague so you'll have to resort to hiring a consultant to tailor the program. Overall it's totally worth it, but I wish it was more user friendly to customize myself. ----- ### "Poor customer service and communication" — 3.0/5 > **Jamie** | *25 August 2023* | Legal Services | Recommendation rating: 2.0/10 > > **Pros**: After hacking through the very long set up process (years) and very steep learning curve (we're lucky we're strong with IT) it does most of what we need it to do. > > **Cons**: It's started jumping matter numbers. The last normal matter number was 620. The next number it generated was 653 and today the new number is 686. We've sent multiple emails to support and they have been generic fob off responses for critical, time sensitive issues which affect our trust accounting. We couldn't be more disappointed. After four years of using this product, I've finally been annoyed enough to write this review. Hopelessly inadequate response. > > Very fussy product which is very hard to customise. ----- ### "For the Serious Firms" — 5.0/5 > **Lydia** | *23 April 2019* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's thorough knowledge of the special rules that apply to law firms; the ability to modify your processes to reflect your specific jurisdiction and forms. I like the ability to see who did what, and when. There is a lot of accountability in this system. > > **Cons**: Some of the accounting modules are (rightly and deliberately so) difficult to correct if an error is made in parts of the accounting system. The system forces a great deal of transparency. They just need to update all the accounting modules. > > I get one stop software in Actionstep. I generate documents; bill clients, record time; maintain trust ledgers; write checks. All if it is integrated. When I generate docs, I bill; when I disburse for a client, it goes on the bill automatically. In particular, the Enhanced Billing Mode is excellent\! I keep track of other processes in my firm as well. I typically spend the whole day in Actionstep ----- ### "Action Step - not bad, not great" — 4.0/5 > **Matt** | *23 June 2020* | Law Practice | Recommendation rating: 4.0/10 > > **Pros**: The user interface seemed to be easy to use on its face, and overall appeared colorful, allowing you to move between options > > **Cons**: The interface got a little crowded after you left the home screen. It got more and more complicated, too much time was spent navigating rather than getting results. > > We did not select this software - overall, it was just too much ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/9491/actionstep?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9491/actionstep) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data