Zendesk Suite
About Zendesk Suite
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves over 165,000 businesses across hundreds of industries and all company sizes, offering service and support in over 60 languages.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk enables support agents to manage conversations with customers across all channels, in one consolidated Agent Workspace. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics provide measurable insight on customer satisfaction and agent performance, to help businesses ensure that their support services continuously improve.
Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations.
The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business.
Pricing starting from:
USD 55.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zendesk Suite
The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.
Support your customers across any communication channel including web, email, chat, and social media.
Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Pricing starting from:
USD 55.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Zendesk Suite: 183
Alternatives
Talkdesk
Zingtree
SupportBee
Odoo
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zendesk = Great help desk
Reviewed on 27/09/2021
We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2...
We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2 subscriptions.
It has allowed us to keep a good control of our service and has allowed us to improve response times and quality of service, since the reports help to keep each Ticket impartially between us and the clients.
Pros
It is easy to use. When new engineers arrive, it is very fast to register them in the portal so that they can begin to attend support tickets.
For customers it is a tool that allows you to keep track of the hours that are billed according to the Tickets and even with the reports you can keep track of who reports and who fails to report.
Cons
The licensing scheme could improve.
In particular, we have two subscriptions to Zendesk, one for use by external clients and one for our internal users. For our internal users we do not require so many functionalities, only the basics, but among what we require is the chat service, only for this we have to jump to a subscription scheme that increases internal costs. Having this feature from the lowest script would be a good thing for us.
Alternatives Considered
Zoho DeskReasons for Switching to Zendesk Suite
We had used other Zoho tools. But the best fit at the time was the price and being able to start with a very basic scheme of agents to test. So with a low initial investment we were able to implement the solution and start working, as soon as we saw its virtues we decided to stick with it.
- Industry: Wireless
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Query history management and aggregation by tags (content) can be done easily
Reviewed on 25/07/2022
Customer queries used to be managed in Excel. Still, it was time-consuming to track history and the...
Customer queries used to be managed in Excel. Still, it was time-consuming to track history and the status of responses could not be managed, resulting in cases where there were omissions in responses. However, with the introduction of Zendesk, it is possible to aggregate by tags and monitor trends easily. Since it is possible to manage match/no match status, there are no match omissions.
Pros
Excellent for query management. When managed as a ticket, there are no omissions and it is difficult to deal with duplicates. difficult to deal with duplicates. If you create a view correctly, you can easily understand the scope of correspondence for each department, and the reporting function is also important, so it is easy to look back.
Cons
There is a high degree of freedom in customization and several settings, but it is difficult to understand visually and takes time to learn. There is also a query response function, but where is the content of the response saved, where is the draft, etc. are difficult to understand.
Alternatives Considered
Pure ChatReasons for Choosing Zendesk Suite
I felt there was a limit to managing queries and tracking query content in Excel, but by introducing Zendesk, I could reduce the man-hours for history management. It also helps with tracking by managing query content through tab settings.Switched From
Microsoft ExcelReasons for Switching to Zendesk Suite
Tags and triggers tend to be complicated and, if used across multiple departments, affect each other, requiring a supervising administrator. The Zendesk installation was well organized. Queries that were handled by a small number of people have increased in the number of people, departments, products, frequent omissions, and duplicate responses have greatly decreased.- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zendesk for a unique customer service experience
Reviewed on 28/09/2023
Zendesk is a unique customer service provider to build strong relationships with clients and...
Zendesk is a unique customer service provider to build strong relationships with clients and customers more than solving problems; it connects companies with their customers getting help on time with efficiency and accountability. Zendesk's features are numerous and mainly diverse for they range from voice calls and social messaging to ticketing system and data analytics. Zendesk exceptional vision made it popular worldwide that you find it almost various platforms such as uber, instacart, stripe, slack and many others.
Pros
far away than its competitors, Zendesk offers innumerable features to bridge gaps between companies and clients or customers: whatever the issue, Zendesk is there to answer customers' concerns on time. Features range from ticketing, emailing, chatting, social messaging, prebuilt answer bots, analytics and many other great options to assist customers and get the right back up. Zendesk helps connect administrators, service providers to their clients without any barrier thanks to the huge number of integrations to solve problems faster.
Cons
I find it difficult to use at the very beginning; there are many tech-related options that need training. In fact, Zendesk has an academy to familiarize users with all its features to get the most out of its schemes and plans.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Zen desk review
Reviewed on 30/10/2023
I have not been impressed by any aspect of using zen desk in my opinion they have a lot of...
I have not been impressed by any aspect of using zen desk in my opinion they have a lot of improvements that need to be made
Pros
The ease of navigation and simplicity in running tasks
Cons
The lack of customer service and support
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zendesk review
Reviewed on 13/09/2023
Pros
Their customer support is outstanding and willing to walk through new opportunities or problems with you.
Cons
Not easy to learn new features without assistance from support
Zendesk Suite FAQs
Below are some frequently asked questions for Zendesk Suite.Q. What type of pricing plans does Zendesk Suite offer?
Zendesk Suite offers the following pricing plans:
- Starting from: USD 55.00/month
- Pricing model: Subscription
- Free Trial: Available
Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available.
Q. Who are the typical users of Zendesk Suite?
Zendesk Suite has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zendesk Suite support?
Zendesk Suite supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Zendesk Suite support mobile devices?
Zendesk Suite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zendesk Suite integrate with?
Zendesk Suite integrates with the following applications:
123FormBuilder, 3CLogic, 8x8 Virtual Office, AWeber, ActiveCampaign, Adobe Commerce, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Amity, Asset Panda, Automate.io, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, BigCommerce, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, Chargify, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, CollabSpot, ConnectWise ScreenConnect, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, Ducksboard, EZ Texting, EZOfficeInventory, Easy Insight, Elastic Enterprise Search, Emma, Falcon.io, Five9, Flowdock, Flowlu, Formstack Forms, FreshBooks, Freshdesk, FullContact, Gainsight CS, Geckoboard, Genesys Cloud CX, Get Satisfaction, GetResponse, GoToAssist, Google Analytics 360, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic Thrive, Higher Logic Vanilla, Highrise, Hippo Video, Hootsuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kommo, Kudos, Leftronic, Lessonly, Litmos, LiveChat, LiveOps, LogMeIn Rescue, LoginRadius, Mailchimp, ManageEngine ADManager Plus, ManageEngine Endpoint Central, Marigold Engage, Maropost Commerce Cloud, MeisterTask, Membrain, MessageBird, Meta for Business, Microsoft Excel, Microsoft Outlook, Mixpanel, Moxo, MyFeelBack, NICE CXone, Nectar Desk, Nextiva, Nicereply, Notion, Nutshell, Okta, Olark, OneLogin, Operations Hub, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, Preact, PrestaShop, ProProfs Knowledge Base, Productboard, Projector by BigTime, QuickBooks Online Advanced, Quip, Quiq, Receptive, Redmine, SAP Business One, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, Serviceware Knowledge, Setmore, Sharpen, Shopify, Skilljar Customer Education, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, Smooch, SnapEngage, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SuperReceptionist, SupportSync, SurveyLab, TMetric, Talkdesk, TeamViewer, Teamgate, Teamwork.com, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio, UserVoice, Userlike, Usermind, Usersnap, Velaro, VeriShow, Vidyard, Virtual Observer, Vivocha, WHMCS, WISE io, Webex Experience Management, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, Writer, XCALLY, Yammer, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, ZenDesk Chat, Zendesk Sell, Zight (formerly CloudApp), Zingtree, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoom Meetings, elevio, eyeson, iorad, iridize, kintone, miniOrange, xMatters
Q. What level of support does Zendesk Suite offer?
Zendesk Suite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zendesk Suite.
- Customer Service Software
- Knowledge Management Systems
- Call Centre Software
- Help Desk Software
- Social CRM Tools
- Live Chat Software
- Issue Tracking Software
- Contact Centre Software
- Customer Experience Software
- Complaint Management Software
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- Service Desk Software
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- Customer Success Software
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