--- description: Learn more about Zendesk Suite. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.com.au/software/9448/zendesk Page: 1 / 165\ Next: [Next page](https://www.getapp.com.au/software/9448/zendesk?page=2) > Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform. > > Verdict: Rated **4.4/5** by 4081 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk Suite Connects customer and employee conversations across chat, email, voice, and additional channels within a unified platform Uses AI agents and automation to streamline support, reduce manual work, and resolve tickets quickly Supports effortless self-service and deflects more routine agent interactions, promoting faster response times Provides flexible integrations and a scalable platform, helping organizations adapt to changing needs Delivers advanced data privacy, security, and quality assurance features to maintain trust and compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4081 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Center ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Social CRM Tools](https://www.getapp.com.au/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18785 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1725 reviews) 4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3444 reviews) 5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 May 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Cons**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Customer facing its a sold application" — 4.0/5 > **ady** | *3 February 2025* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Works perfectly and interface is nice from a customer perspective > > **Cons**: We found it difficult to setup workflows and after the initial installation haven't managed to go any further in depth with it. > > Overall we still use it on our main website as its reliable and does what it says it does out of the tin. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 October 2025* | Publishing | Recommendation rating: 6.0/10 > > **Pros**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Cons**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk helps a lot." — 5.0/5 > **Tatsiana** | *8 April 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Zendesk's functionality to quickly move from the Live Chat section of the application to the Quality Review Screen (QRS) section, allows me to remain focused on what I was doing while still providing me an opportunity to evaluate myself and coach my agents based on their performance. > > **Cons**: In addition to being able to view both email and chat communications on the same screen, I can also have one screen open at all times that provides me with the capability to review my own performance as well as provide feedback to my agents on how they are performing. > > In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around. Without knowing how the process works before trying to set it up, sometimes setting up triggers and automating some processes can seem a little complicated. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 May 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Cons**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Page: 1 / 165\ Next: [Next page](https://www.getapp.com.au/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data