--- description: Learn more about Zendesk Suite. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.com.au/software/9448/zendesk Page: 1 / 164\ Next: [Next page](https://www.getapp.com.au/software/9448/zendesk?page=2) > Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk Suite Connects customer and employee conversations across chat, email, voice, and additional channels within a unified platform Uses AI agents and automation to streamline support, reduce manual work, and resolve tickets quickly Supports effortless self-service and deflects more routine agent interactions, promoting faster response times Provides flexible integrations and a scalable platform, helping organizations adapt to changing needs Delivers advanced data privacy, security, and quality assurance features to maintain trust and compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Center ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Social CRM Tools](https://www.getapp.com.au/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18777 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1776 reviews) 3. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1721 reviews) 4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3414 reviews) 5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "My Outlook on Zendesk Suite" — 4.0/5 > **Abhishek** | *8 August 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Support Suite has a unified support across email, chat, social media, phone, and messaging apps, allowing agents to manage all queries from a single interface, which simplifies workflows and improves efficiency. Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support. Also it's robust automation—including AI-powered ticket routing, workflow triggers, and macros—that reduces agent workload and speeds resolution. Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use. > > **Cons**: Zendesk Support Suite can be expensive at higher tiers. Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool. Interoperability between some modules might be an issue at the beginning of usage period as well. > > For me Zendesk Suite has been a robust, reliable, and highly capable customer support solution. Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Cons**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 March 2025* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The ticketing system works well most of the time. > > **Cons**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Impactful Assistance from Zendesk; Capabilities and Setbacks" — 5.0/5 > **Mikes** | *15 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite demonstrates a unified form of customer engagement, with centralized ticketing, Messaging, live chat, among others The platform is determined to handling tickets seamlessly, which is a feature I like The establishment of multi channel supports helps reach out diverse clients > > **Cons**: Zendesk Suite costs are every day increasing, a challenge to small enterprises New users needs extensive time to comprehend and understand the operating nature of this app > > Zendesk Suite is brilliant in ensuring customer support is issued from a central location, and this eliminates disjointed feedback The resolution and response time is largely reduces by this app, and this keeps customers happy Zendesk established a self service solution that issues support to all stakeholders ----- ### "Customer facing its a sold application" — 4.0/5 > **ady** | *3 February 2025* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Works perfectly and interface is nice from a customer perspective > > **Cons**: We found it difficult to setup workflows and after the initial installation haven't managed to go any further in depth with it. > > Overall we still use it on our main website as its reliable and does what it says it does out of the tin. ----- Page: 1 / 164\ Next: [Next page](https://www.getapp.com.au/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data