About Xola
Xola is entirely web-based. Access your business management tools from any device, anywhere in the world. There is no software to download or update, and all your data is backed by the power of the cloud.
We offer a variety of flexible pricing options that make sense for tour operators of any size.
Key benefits of Xola
Xola's reservation system is simple, powerful, and flexible. Every aspect of Xola has been elegantly designed with usability in mind. As a result:
1) More people who visit your website will end up booking your tours.
2) You can get your staff comfortable with the software in minutes.
3) We can get you setup and implemented in under 24 hours.
Additionally, Xola is built on a modern technology stack. This means that our software is lightning fast. Most importantly, it also means we are fast. We are building rapidly, and we are always looking ahead.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, fast responsive trouble shooting
Reviewed on 27/06/2020
The professional look, automated emails, easy to use customer facing links really set my business...
The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized.
Connectivity with 3rd party sites makes my life easier.
I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.
Pros
The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours.
The updates are pretty much instant, if I make a change, its on my site immediately.
Cons
I would like to be able to add more review links than just one on follow up emails.
Alternatives Considered
BókunReasons for Switching to Xola
Recommended by a friend.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Xola Review from 2+ years user
Reviewed on 11/12/2019
Overall, I would say the software is good-to-great (four star) and I really appreciate the...
Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.
Pros
Out of the three booking software platforms we currently use, Xola is my favorite.
There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.
Cons
The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well.
If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.
Reasons for Switching to Xola
Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!Response from Xola
Jake -
Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for simple stuff
Reviewed on 19/10/2018
Overall, Xola is great for everyday transactions. But it's incredibly difficult to get the...
Overall, Xola is great for everyday transactions. But it's incredibly difficult to get the behind-the-scenes data we need about those transactions and the website can be buggy as hell.
Pros
It's intuitive for basic, everyday needs: making reservations, taking payment online or at the door, making coupons, rescheduling reservations, etc. Most of the functions are self-explanatory. To refund someone, you click the "refund" button. To make an additional charge, you click the "charge" button. Nothing too complicated and nothing too difficult to find.
Cons
Behind-the-scenes stuff can be difficult to access. For example, I can't see all the people who were originally scheduled for a specific date in order to determine how many people reschedule away from that date. I also can't filter my tag searches. I want to be able to search for "all bookings with [X tag] between [Y date] and [Z date]." To do that, I would need to download a full report (which is NOT an intuitive process) and then manually search for these tags.
There is also not an intuitive way to split payments! If the reservation has a coupon or a non-standard ticket price and they want to split payments at the door, we need to have a calculator on hand and god help us if someone on a reservation with a coupon wants to pay for more than one ticket.
When a customer's card doesn't work on a payment, it won't tell me why. Which means we can't tell the customers why and there are five extra steps they need to take which is inconvenient for all.
Also: it's buggy as hell. I can't refresh the page because it will log me out. I can't click the back button because that takes me to the first Dashboard (where only the dates and times show up and not the reservation names) no matter what page I am on. Two computers cannot take payment at the same time. The capacity changes don't always take. Sometimes, the website won't scroll.
Response from Xola
Thank you for the candid feedback! We are always striving to make Xola better for our customers. I am going to reach out and get some more information from you and see if we can't help out with the behind the scenes stuff you mentioned. I believe we have some features coming out soon that may interest you and your business. Look forward to speaking with you soon! -Jessica
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This made my life so much easier
Reviewed on 11/12/2019
Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal...
Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal key strokes and everything automatically adjusts to our website is a life saver. And overall, the customer service is top notch.
Pros
The customization to suit the variety of needs for our little company. Once everything is plugged it only minimal administration is needed to keep everything flowing.
Cons
The inability to not be able to make a tour private and only accessible via a password for guests.
Response from Xola
Jesse, we are so glad Xola has been useful for your business. Thank you for the feedback on private tours. We're always seeking to improve our product and service so your feedback is super useful!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied
Reviewed on 06/12/2019
Pros
It is easy to use, easy to teach to staff, and I enjoy most features.
Cons
I haven't found anything I don't like thus far.
Alternatives Considered
BookeoReasons for Switching to Xola
I liked the rep that I spoke with, and found the Software to be user friendlyResponse from Xola
Hi Randi-
So glad you find Xola easy to use. Thanks for taking the time to write a review!
Best,
Sophie
Xola FAQs
Below are some frequently asked questions for Xola.Q. What type of pricing plans does Xola offer?
Xola offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of Xola?
Xola has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Xola support?
Xola supports the following languages:
English, French, Japanese, Spanish
Q. Does Xola support mobile devices?
Xola supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Xola integrate with?
Xola integrates with the following applications:
Constant Contact, Gmail, Google Ads, Google Analytics 360, Google Calendar, HubSpot CRM, Mailchimp, Meta for Business, Slack, Stripe, WordPress, Xero, Zapier, authorize.net
Q. What level of support does Xola offer?
Xola offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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