Zenefits

HR | OnBoarding | Payroll | Benefits | Compliance

4.1 /5 (681 reviews) Write a Review!

Zenefits Overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.

Zenefits Overview

Cost

Starting from
USD 8.00/month

Pricing options

Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker


Zenefits Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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Zenefits Reviews

Zenefits Reviews

Overall rating
4.1
/
5
Excellent
351

Very good
189

Average
79

Poor
25

Terrible
37

Value for Money
4.1
Features
4.1
Ease of Use
4.3
Customer Support
3.8
79% recommended this app
Shae J.

Seamless low-cost solution for small to mid-sized companies that kills busy work

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.


Bz P.

Zenefits - Easy Peasy

This is a great software for a distributed workforce. We have employees in different 20 states and 40 different locations. Zenefits makes it easy for us.


Nina D.

Manage Benefits & Time Off with Zenefits

Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it. The mobile app is also super beneficial because if you need something on the go, it's already there and is a similar experience to the website.


Tiersa J.

Stay Away - save yourself the headache, it's not worth the hype.

I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.


Brooks B.

Incredibly happy users

Overall experience with Zenefits has been very good and we would highly recommend.


Shae J.
Industry: Computer Software
Company size: 51-200 Employees

Seamless low-cost solution for small to mid-sized companies that kills busy work

Used Daily for 2+ years
Reviewed on 16/08/2019
Review Source: Capterra

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bz P.
Industry: Libraries
Company size: 51-200 Employees

Zenefits - Easy Peasy

Used Daily for 2+ years
Reviewed on 29/05/2020
Review Source: Capterra

This is a great software for a distributed workforce. We have employees in different 20 states and 40 different locations. Zenefits makes it easy for us.

Pros

This software is so easy to use for both the employees and the HR team. Everything is simple and straightforward, no convoluted quirky tricks needed to enter information. Hiring and onboarding is super easy. Open enrollment is super easy. Payroll is super easy. PTO management is super easy.

Cons

There are some tie in products that still need some work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nina D.
Industry: E-Learning
Company size: 11-50 Employees

Manage Benefits & Time Off with Zenefits

Used Weekly for 2+ years
Reviewed on 06/10/2020
Review Source: Capterra

Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it. The mobile app is also super beneficial because if you need something on the go, it's already there and is a similar experience to the website.

Pros

What I like most about this software is that it's easy to use. Everything is super straightforward and you don't have to hunt a ton for what you need. The time off section is nice because it clearly shows you how you're using your time, including your work from home and sick time. Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a lot easier for when you're searching for the exact thing you need.

Cons

The only thing I'd really like to see improved is the link out and resources to the medical insurance and benefits. This could be due to how our company's individual insurance is set up, but I do often think there is an opportunity for more resources for the insurance!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Tiersa J.
Industry: Automotive
Company size: 2-10 Employees

Stay Away - save yourself the headache, it's not worth the hype.

Used Weekly for 6-12 months
Reviewed on 17/01/2020
Review Source: Capterra

I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.

Pros

Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.

Cons

1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.

Response from Zenefits

Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Brooks B.
Industry: Real Estate
Company size: 11-50 Employees

Incredibly happy users

Used Weekly for 2+ years
Reviewed on 11/08/2020
Review Source: Capterra

Overall experience with Zenefits has been very good and we would highly recommend.

Pros

Zenefits is very to use and the onboarding process is a breeze.

Cons

Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 681 user ratings
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Zenefits Pricing

Zenefits Pricing

Starting from
USD 8.00/month
Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

Value for Money
4.1/5
Based on 681 user ratings
Compare value for money rating with alternatives
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Zenefits Features

Zenefits Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 681 user ratings
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Categories

Additional information for Zenefits

Additional information for Zenefits

Key features of Zenefits

  • ACA compliance
  • Accounting integration
  • Activity dashboard
  • Approval process control
  • Attendance management
  • Automated employee alerts
  • Automatic reminders
  • Background screening
  • Benefits administration
  • Benefits management
  • Business intelligence reports
  • COBRA administration
  • Change tracking
  • Clock in / out
  • Commuter benefits management
  • Compliance assistant
  • Compliance management
  • Configurable workflow
  • Contractor management
  • Custom fields
  • Customizable approvals
  • Customizable fields
  • Customizable reporting
  • Deadline tracking
  • Direct deposit
  • Document management
  • Email invitations & reminders
  • Employee data synchronization
  • Employee database
  • Employee management
  • Employee onboarding
  • Employee profile
  • Employee self service
  • Employee time clock
  • Enrollment management
  • FSA benefits management
  • Forecasting
  • HR library
  • HR management
  • HSA benefits management
  • Health insurance
  • Life & disability benefits management
  • Mental/dental/vision benefits management
  • Monitoring
  • Multi-user admin access
  • Office directory
  • Organizational charting
  • Overtime calculation
  • Overtime tracking
  • Payroll administration
  • Payroll integration
  • Payroll management
  • Performance management
  • Permission management
  • Policy management
  • Project time tracking
  • Proration
  • Provider management
  • QuickBooks integration
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Records management
  • Recruiting management
  • Reporting & statistics
  • Role-based permissions
  • Self service portal
  • Sick leave tracking
  • Small business compliance
  • Task management
  • Third party integration
  • Time & attendance tracking
  • Time card fraud safeguards
  • Time off requests
  • Vacation / leave tracking
  • Workflow management

Benefits

  • Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

  • Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

  • Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

  • Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

  • Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.

  • Zenefits FAQs

    Zenefits FAQs

    Below are some frequently asked questions for Zenefits.

    Q. What type of pricing plans does Zenefits offer?

    Zenefits offers the following pricing plans:

    Starting from: USD 8.00/month

    Pricing model: Subscription

    Free Trial: Available

    ESSENTIALS All the essentials for onboarding employees & managing HR. $10 per month, per employee GROWTH Expanded HR for growing companies. $18 per month, per employee ZEN Super-powered HR with extra tools. $27 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker

    Q. What are the main features of Zenefits?

    Zenefits offers the following features:

    • ACA compliance
    • Accounting integration
    • Activity dashboard
    • Approval process control
    • Attendance management
    • Automated employee alerts
    • Automatic reminders
    • Background screening
    • Benefits administration
    • Benefits management
    • Business intelligence reports
    • COBRA administration
    • Change tracking
    • Clock in / out
    • Commuter benefits management
    • Compliance assistant
    • Compliance management
    • Configurable workflow
    • Contractor management
    • Custom fields
    • Customizable approvals
    • Customizable fields
    • Customizable reporting
    • Deadline tracking
    • Direct deposit
    • Document management
    • Email invitations & reminders
    • Employee data synchronization
    • Employee database
    • Employee management
    • Employee onboarding
    • Employee profile
    • Employee self service
    • Employee time clock
    • Enrollment management
    • FSA benefits management
    • Forecasting
    • HR library
    • HR management
    • HSA benefits management
    • Health insurance
    • Life & disability benefits management
    • Mental/dental/vision benefits management
    • Monitoring
    • Multi-user admin access
    • Office directory
    • Organizational charting
    • Overtime calculation
    • Overtime tracking
    • Payroll administration
    • Payroll integration
    • Payroll management
    • Performance management
    • Permission management
    • Policy management
    • Project time tracking
    • Proration
    • Provider management
    • QuickBooks integration
    • Real time analytics
    • Real time reporting
    • Real time updates
    • Records management
    • Recruiting management
    • Reporting & statistics
    • Role-based permissions
    • Self service portal
    • Sick leave tracking
    • Small business compliance
    • Task management
    • Third party integration
    • Time & attendance tracking
    • Time card fraud safeguards
    • Time off requests
    • Vacation / leave tracking
    • Workflow management

    Q. Who are the typical users of Zenefits?

    Zenefits has the following typical customers:

    ,

    Q. What languages does Zenefits support?

    Zenefits supports the following languages:

    English

    Q. What type of pricing plans does Zenefits offer?

    Zenefits has the following pricing plans:

    Subscription

    Q. Does Zenefits support mobile devices?

    Zenefits supports the following devices:

    Android, iPhone

    Q. What other apps does Zenefits integrate with?

    Zenefits integrates with the following applications:

    Abacus, Bitium, Blueboard, Expensify, Greenhouse, JazzHR, Lattice, Lever, Slack, SynergySuite

    Q. What level of support does Zenefits offer?

    Zenefits offers the following support options:

    Online Support, Knowledge Base, Video Tutorials, Phone Support