--- description: Learn more about GetFeedback. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: GetFeedback Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [GetFeedback](/software/91575/getfeedback) # GetFeedback Canonical: https://www.getapp.com.au/software/91575/getfeedback Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/91575/getfeedback?page=2) > GetFeedback is easy-to-use online survey software designed to improve response rates. > > Verdict: Rated **4.6/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of GetFeedback Build beautiful customer surveys that reflect your brand Boost engagement with mobile-responsive surveys that look great on any device Distribute surveys via email, website widget, or trigger them automatically from Salesforce Embed survey questions in email with one-touch email builder to increase engagement Quickly analyze responses with built-in summary reports and real-time analytics dashboards Push customer feedback directly to the Salesforce customer record so your team can take action Trigger workflows and alerts based on feedback to close the loop and improve customer relationships ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, Norway, Sweden, United Kingdom, United States ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Analytics - CES Survey Structure - CRM - CSAT Survey Structure - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Database - Customer Experience Management - Customer Journey Mapping ## Integrations (14 total) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) - [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software) ## Alternatives 1. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Screeb](https://www.getapp.com.au/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [Delighted](https://www.getapp.com.au/software/117403/delighted) — 4.8/5 (57 reviews) ## Reviews ### "Great looking surveys and nice Salesforce integration" — 5.0/5 > **Verified Reviewer** | *30 November 2015* | Information Technology & Services > > GetFeedback makes it really easy to create nice looking surveys and get the info into Salesforce. This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts. ----- ### "Super user friendly" — 5.0/5 > **Jeff** | *3 December 2015* > > I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom. The data analytics are really slick and sharing the summary of responses has a very easy to read format. We recently linked GetFeedback with Salesforce, it was very simple to map to a custom object offering us the ability to consolidate data from multiple surveys\! I wish the sharing function allowed for multiple owners of one survey so it would be easier to collaborate with team members when creating new surveys. ----- ### "Good but expensive" — 4.0/5 > **Hisao** | *29 October 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The software offered the screenshot feature with review. It allows users to make up reviews with screenshots where they feel good or bad. We used the software to collect feedback on our documentation from users - for wrong writing, lacking information, or wrong translations. The screenshot feature enabled them to pick up the part in question visually, easily. > > **Cons**: The price was so expensive as other feedback systems are emerging. With that high price, our IT dept. decided not to continue the subscription anymore in last year... > > It was good, but a bit expensive for us. The screenshot feature was zenith - it allows us to rip anything in desired area, so freely. ----- ### "Recommended for Ease/Small Buisnesses" — 5.0/5 > **Sarah** | *7 January 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests. > > **Cons**: Not necessarily about the product itself, but we had been working with their team to implement some new ideas and never really got much feedback or help from them. Just something to keep in mind when getting started. > > With this service, we have received really great feedback as to what our company can improve and it has paid of tremendously. ----- ### "GetFeedback" — 4.0/5 > **Verified Reviewer** | *23 January 2016* | Financial Services > > **Pros**: Easy to create good-looking questionnaires, templates. There's a mode for limited free use. There's a way to track responses using e-mail or other identifiers of each respondent. Tech support seems to be trying to be helpful. > > **Cons**: No instant messaging/chat with tech support. Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems. > > Creating questionnaire relatively easy, straightforward. Have been having trouble getting back into the app for editing, sending the questionnaire to respondents.. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/91575/getfeedback?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91575/getfeedback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data