PagerDuty

4.6 (211)
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Incident Management & Operations Performance Software

About PagerDuty

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.


Key benefits of PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.


Images

PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module
View 20 more
PagerDuty video
PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module

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Reviews

Overall rating

4.6 /5
(211)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 211
Michael
Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Pager Duty - Proof you get what you pay for

Reviewed on 10/10/2018

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from...

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Pros

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Cons

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Daiana
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Operations Platform which works

Reviewed on 07/11/2019

Pros

-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable

Cons

Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.

Alternatives Considered

OpsGenie

Reasons for Switching to PagerDuty

The ability of having primary and secondary rosters
ryan
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

reliable

Reviewed on 13/11/2019

Pros

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Cons

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

Corey
Corey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bye Bye to old school on-call practices

Reviewed on 13/11/2019

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Jo
Jo
Overall rating
  • Industry: Computer Networking
  • Review Source

Overall rating

From 10,000 emails to one actionable alert: PagerDuty

Reviewed on 30/04/2015

I started trialling PagerDuty and other alert aggregation services after accidentally sending...

I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

Pros

Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Cons

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Showing 5 reviews of 211 Read all reviews

PagerDuty FAQs

Below are some frequently asked questions for PagerDuty.

PagerDuty offers the following pricing plans:

  • Starting from: USD 10.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

PagerDuty has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PagerDuty supports the following languages:

English

PagerDuty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PagerDuty integrates with the following applications:

Amazon EC2, AppDynamics, BigPanda, Bitium, Circonus, CloudMonix, Crashlytics, Datadog, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, Incapsula, Integrate.io, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Nagios XI, Neustar UltraDNS, New Relic, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, ScienceLogic, Scout APM, Sentry, ServiceNow, Site24x7, SiteScope, Slack, Sophie, Sumo Logic, ValueOps, WhatsUp Gold, Zabbix, Zapier, Zendesk Suite, xMatters

PagerDuty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for PagerDuty.