About PagerDuty

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of PagerDuty

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module
View 20 more
PagerDuty video
PagerDuty Software - An operations command console offers advanced analytics and visibility
PagerDuty Software - Incident management
PagerDuty Software - Reports & analytics
PagerDuty Software - Escalation policy
PagerDuty Software - PagerDuty user
PagerDuty Software - Mobile apps for iOS and Android
PagerDuty Software - Native app for iOS
PagerDuty Software - Native app for Android
PagerDuty Software - Hand-Off notification
PagerDuty Software - Event intelligence
PagerDuty Software - Modern incident response
PagerDuty Software - On-call management and notifications
PagerDuty Software - Intelligent real-time decisions
PagerDuty Software - Automated precision response
PagerDuty Software - Business-wide orchestration
PagerDuty Software - Infrastructure health module
PagerDuty Software - Service health module
PagerDuty Software - Major incidents module
PagerDuty Software - Responders module

Features

Total features of PagerDuty: 37

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • CPU Monitoring
  • Dashboard
  • Data Aggregation
  • Email Alerts
  • Email Management
  • IT Monitoring
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Network Analysis
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Third Party Integrations
  • Workflow Management

Alternatives

OpsGenie

4.7
#1 Alternative to PagerDuty
Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source,...

Splunk On-Call

4.5
#2 Alternative to PagerDuty
Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into...

Pingdom

4.4
#3 Alternative to PagerDuty
Simple and affordable end-user experience monitoring, combining synthetic and real user monitoring (RUM) for ultimate...

One Call Now

4.6
#4 Alternative to PagerDuty
OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send...

Reviews

Overall rating

4.6 /5
(192)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.4/5

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Showing 5 reviews of 192
Corey F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bye Bye to old school on-call practices

Reviewed on 13/11/2019

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Pros

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth D.
Overall rating
  • Industry: Financial Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PagerDuty : A solution to almost every problem you didn't know you had yet

Reviewed on 07/11/2019

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Alternatives Considered

Splunk On-Call

Reasons for Switching to PagerDuty

I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice.
Mila C.
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Immediate Support Team Engagement

Reviewed on 07/06/2022

Pros

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Cons

Too many e-mails generated out to support groups

M. serhat D.
Overall rating
  • Industry: E-Learning
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

On-call software with rich features

Reviewed on 02/04/2020

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pros

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Cons

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reliable Incident reporting tools

Reviewed on 15/04/2022

It is quite a helpful tool. We use to get different services, we clearly got enough info on the...

It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.

Pros

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Cons

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

Showing 5 reviews of 192 Read all reviews

PagerDuty FAQs

Below are some frequently asked questions for PagerDuty.

PagerDuty offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

PagerDuty has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

PagerDuty supports the following languages:

English

PagerDuty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PagerDuty integrates with the following applications:

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters

PagerDuty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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