--- description: Learn more about Groove. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.com.au/software/91569/groove Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/91569/groove?page=2) > Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers… > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Groove \- Assign tickets to colleagues, insert canned replies, add private notes and more. - Every customer’s entire conversation history in one place. - Folders keep your support emails neatly organized. - Metrics to help your team benchmark, set goals and get better. - More than a dozen apps to make Groove fit your needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 87 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the number of users per month and features selected. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Center Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding ## Integrations (12 total) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) ## Alternatives 1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.6/5 (798 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4091 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3474 reviews) 4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Reviews ### "The only helpdesk you need for your SaaS Business" — 5.0/5 > **Piyush** | *3 May 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to setup. Multiple inboxes and ticket handling. Widget to include knowledge base into the web app.They have good decent integrations like facebook, twitter, slack. > > **Cons**: Can't show related articles when you open any article in the knowledgebase section. Layout customization could have been easier. ----- ### "Great for customer support" — 5.0/5 > **Verified Reviewer** | *5 December 2018* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Groove works really well for our ticketing system. We can assign customer support tickets to various groups and people and we can track how they have moved throughout the system. Groove offers helpful stats and integrations and even has the option to house multiple knowledge bases through the same place. > > **Cons**: The only thing I haven't liked is that the auto-refresh function didn't seem consistent so there were times when multiple people responded to the same ticket because they didn't see that it had been closed. This has probably been updated with their new Beta. > > Groove helps us keep on top of our customers' needs and gives us lots of options as a support team. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 January 2017* | Recommendation rating: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Helps keep support and sales on track" — 4.0/5 > **Verified Reviewer** | *19 September 2018* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like the automatic reminders about what needs to be done each day. It takes the guess work out of what you should be doing first or next when you sit down to start your day. It is easy to use when setting up flows and integrates well with salesforce. > > **Cons**: There are some things that would be great if you could automate, like adding people into flows when specific actions happen. I have tried to make some of this work but ended up being more trouble than it was worth. > > We have been using groove to ensure timely communication with new clients and that check-ins with clients are performed at the correct intervals. For sales we use it to ensure that no one gets missed in the follow up process after demos or leading up to a demo. ----- ### "Simplified ticketing for small teams" — 4.0/5 > **Brendon** | *16 July 2018* | Apparel & Fashion | Recommendation rating: 6.0/10 > > **Pros**: Groove has some great features: Mailboxes (with assigned teams) with incoming email addresses for different topics, canned replies, tagging, assignment, email notifications. The interface is intuitive even for my veteran staff, and the Zapier integration is a bonus\! > > **Cons**: Groove lacks customizable embeddable web forms, so you are stuck with their big green "?" or a workaround via email Zapier. Reporting could be better - more details helps managers make better-informed judgements about staff performance. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/91569/groove?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91569/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data