Slack

Slack

A single place for team communication and workflows

4.6/5 (18395 reviews)

Slack Overview

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.

Slack Overview

Cost

Starting from
USD 8.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details


Slack Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English, French, German, Japanese, Spanish

Screenshots

Slack screenshot: Create custom teams and channels to categorize and organize conversations
Slack screenshot: Create custom teams and channels to categorize and organize conversations Slack screenshot: Access and share messages, files, and services in one place Slack screenshot: Use the deep search functionality to find messages from across multiple channels Slack screenshot: Create and assign tasks and action items Slack screenshot: Slack voice or video calls

Slack Reviews

Slack Reviews

Overall rating
4.6
/
5
Excellent
12964

Very good
4534

Average
739

Poor
119

Terrible
39

Value for Money
4.5
Features
4.5
Ease of Use
4.6
Customer Support
4.4
95% recommended this app
Liam M.

The Business Communication Tool of it's Time

Honestly, this software just doesn't have competition at it's level and they have a stranglehold on this market, as they deserve. Between Spark, Skype, and Hangouts, they're really the Nickelodeon to Disney.

Although they'll stick around, with the ability for them to add so many integration possibilities by not only their own development but other companies wanting to allow their own software's workflow to somehow run through Slacks platform.

It's just a simple platform with so many functionalities and possibilities.


Taylor A.

A good product with potential

Overall, my experience has been positive. As mentioned, there are many aspects that are very easy to use. Slack works well for our management team who is always active on it and focused on certain projects. However, for our general customer service team, it is less effective.


Verified Reviewer

Slack is the backbone of what we do

Slack is used by everyone in the business on a daily basis, it allows us to work efficiently and makes working remotely a breeze.


Chaya W.

Slack – Managing projects optimally

Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.


Saransh K.

The best chat and communication tool for teams

Its great when everyone is in a single location and you can just walk up and ask your questions face-to-face. This isn't the case for most of us anymore as we are working with remote teams and different schedules. Slack has made communication almost as efficient as face to face. You can even reach people on their mobile devices after hours if needed. The ability to connect all of this communication with many of our other products and services just makes it even better.


Liam M.
Industry: Computer Software
Company size: 13-50 Employees

The Business Communication Tool of it's Time

Used Daily for 2+ years
Reviewed on 16/08/2019
Review Source: Capterra

Honestly, this software just doesn't have competition at it's level and they have a stranglehold on this market, as they deserve. Between Spark, Skype, and Hangouts, they're really the Nickelodeon to Disney.

Although they'll stick around, with the ability for them to add so many integration possibilities by not only their own development but other companies wanting to allow their own software's workflow to somehow run through Slacks platform.

It's just a simple platform with so many functionalities and possibilities.

Pros

Availability. Simplicity. Instant transferability between devices. Customizability (yes, it's a word).

One of my favorite pieces though is the ability to integrate so many other applications into and out of it. Get to that more in a moment...

Cons

This is petty but one of the largest issues I run into is when in the office and have Slack running on both my iPhone and my MacBook, sometimes I miss important, timely messages due to device priority. If the laptop screen is still open and I'm only a room or two over in another meeting, my phone will not receive the messages from the laptop until my screen times out and the rests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Taylor A.
Industry: Health, Wellness & Fitness
Company size: 13-50 Employees

A good product with potential

Used Daily for 1+ year
Reviewed on 23/08/2019
Review Source: Capterra

Overall, my experience has been positive. As mentioned, there are many aspects that are very easy to use. Slack works well for our management team who is always active on it and focused on certain projects. However, for our general customer service team, it is less effective.

Pros

I like how easy the software is to use. It's very intuitive for anyone who has used a messaging app before. Another feature that is valuable for us is the ability to add employees to only certain channels. We have a diverse team that doesn't need to be involved in every conversation.

Cons

I wish that some of the pro level features were available for the free version. It is cost prohibitive for us to pay for the pro version. For example, we often run into an issue when trying to search for things that are far back in a channel. Slack only allows us to go back so far. Therefore, we lose important communication. Also, the nature of the Slack channels allows things to get easily lost. As team members, comment and change the subject important pieces of information get buried before everyone sees it.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 13-50 Employees

Slack is the backbone of what we do

Used Daily for 2+ years
Reviewed on 19/05/2020
Review Source: Capterra

Slack is used by everyone in the business on a daily basis, it allows us to work efficiently and makes working remotely a breeze.

Pros

There are other products out there that provide a similar service, but for me nothing compares to slack's flexibility to integrate with the other online services we use and automate workflows and reporting.

Cons

The video call feature could do with some slight improvements, a grid view would be great for group calls for instance.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Chaya W.
Industry: Computer Software
Company size: 51-200 Employees

Slack – Managing projects optimally

Used Daily for 2+ years
Reviewed on 18/04/2019
Review Source: Capterra

Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.

Pros

Slack can be considered as a project management tool. Slack provides both mobile version and desktop version applications where the mobile version is installed in the mobile phone so that whatever may be the situation user may not miss any important information about the project instantly. While the desktop version helps to transfer files of the working project easily while working on the project. Slack provides the facility to share the files, folders, audio and video clips, links. there are private and public channels in slack. Users can be added to these channels and if the users prefer they can have their own personal chats through slack. The emojis, stickers, GIF are also added In Slack to provide better user experience and attract the users with its familiar look to most of the social media or texting apps.

Cons

In order to use Slack users need to have a proper network connection. Without proper network coverage, Slack won’t work. Sometimes messages won’t be delivered to the other side after a selected time(10 PM). Unless the user sets his or her state into active user won’t receive notifications after 10 pm. If the state is away then the messages sent after 10 pm won’t be delivered till the next morning. Because of this sometimes users may miss some important messages. It is both an advantage and a disadvantage too. There is no mechanism to know whether the receiver read the message or not once a message is sent. The sender has to wait until other messages come from the receiver acknowledging that the receiver read the message.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Saransh K.
Industry: Computer Software
Company size: 5,001-10,000 Employees

The best chat and communication tool for teams

Used Daily for 2+ years
Reviewed on 03/02/2020
Review Source: Capterra

Its great when everyone is in a single location and you can just walk up and ask your questions face-to-face. This isn't the case for most of us anymore as we are working with remote teams and different schedules. Slack has made communication almost as efficient as face to face. You can even reach people on their mobile devices after hours if needed. The ability to connect all of this communication with many of our other products and services just makes it even better.

Pros

The interface is the best we have used and is easy to navigate and understand. Channels make a lot of sense and everyone using Slack seems to understand how they work. Tagging others in a conversation is a great way of calling attention to the specific people who need to see a message. Integrations work well and there are already a lot of them but making custom integrations is also easy.

Cons

I wish there was some better way of organizing tons of channels. This is probably not a big deal in most places and you can hide everything but the channels that you want to see but some better hierarchy like folders or something like this would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 18,395 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Slack Pricing

Slack Pricing

Starting from
USD 8.00/month
Free Trial
Free
Subscription
Value for money

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Value for Money
4.5/5
Based on 18,395 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Slack Features

Slack Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.5/5
Based on 18,395 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Slack

Additional information for Slack

Key features of Slack

  • 1:1 and group calls
  • @mentions
  • API availability
  • Activity logging
  • Activity tracking
  • All data transfer is encrypted
  • Always In Sync
  • Archiving & retention
  • Audio / video conferencing
  • Authentication & security
  • Business intelligence
  • Call sharing
  • Chat
  • Chat functionality
  • Collaboration tools
  • Collaborative workspace
  • Commenting
  • Communication management
  • Compliance management
  • Contact history
  • Create open channels
  • Deep, Contextual Search
  • Desktop & mobile messaging
  • Desktop notifications
  • Document distribution
  • Document imaging
  • Document indexing
  • Drag & drop interface
  • Email notifications
  • File Sharing
  • File transfer
  • Full text search
  • Indexing
  • Mobile integration
  • Nearly 100 integrations
  • Notifications
  • Open API to build your own integrations
  • Personalized profiles
  • Prioritizing
  • Private text chat
  • Real time data
  • Real time notifications
  • Real time updates
  • Screen sharing
  • Search functionality
  • Single sign on
  • Support for private groups and 1:1 direct messaging
  • Tagging
  • Tags, keywords & @mentions
  • Two-way audio & video
  • Video support
  • Workflow management

Benefits

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

  • A 32% increase in productivity.

  • A 48.6% reduction in internal email.

  • A 25.1% reduction in meetings.

  • And, 80.4% agree Slack has increased transparency on their team.

    These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.

  • GetApp Analysis

    GetApp Analysis

    Email, voicemail, instant messages, text messages, and phone calls are just a few of the ways that busy teams communicate, but manually checking and responding to the messages coming from so many platforms consumes far too many resources for today’s busy teams. Slack is a cloud-based solution that replaces traditional forms of messaging, and brings all group communication together in one place.

    Designed for businesses of all sizes, Slack is frequently used by leading technology companies such as BuzzFeed, Salesforce, Spotify, and eBay. Top features include real-time messaging, drag-and-drop file sharing, automatic indexing, and integration with hundreds of popular business apps. Slack offers its own native apps for iOS and Android, which means users are able to stay updated whether they’re working inside or outside the office.

    Browsing Channels

    What is Slack?

    Slack is a real-time communication platform designed for teams. The cloud-based solution brings group communication together into a centralized environment and replaces long email threads and status update meetings. Conversations are automatically indexed and archived, which enables users to pull up past files—including PDFs and Google documents—regardless of how long ago those files were shared and discussed. Slack searches within files, and it also allows users to share documents with virtually anyone.

    In addition to its powerful messaging and document sharing capabilities, Slack also serves as a hub for integrated business apps. Organizations are able to integrate many of the tools they use every day with their Slack accounts. Pulling this data into a single platform saves time and increases efficiency for busy teams.

    Switching Between Teams

    Slack Main Features

    Real-time messaging

    Slack is best-known as a real-time messaging platform for teams. In addition to facilitating open conversations between groups of people, Slack also offers the ability to conduct private conversations in a one-on-on setting and within smaller sub-groups. (These sub-groups are ideal for handling more sensitive topics that may not apply to everyone in the company.)

    Login to Slack to start participating in a group conversation. These conversations will replace lengthy email threads, and they enable you to work more quickly when communicating with large groups of people. Use the @mention feature to tag a specific colleague within the context of a larger conversation, or add an emoji to demonstrate how you’re feeling at the time when a message is sent.

    Messaging

    Team channels

    Communication within Slack is divided up into channels, private groups, and direct messages. Channels are the place where open conversations take place. These conversations are easily archived and searchable.

    Anyone can join a channel, including team owners, admins, and regular users. However, you do have the option to prevent users with restricted access and single-channel guests from searching specific channels. Clicking on the information icon for each channel pulls up information about that channel’s purpose, along with the ability to add other users and browse shared files. The information icon is also what you’d select to leave any channel.

    Adding Channels

    Drag-and-drop file sharing

    Slack has developed a method for quickly sharing files of all types. Users can drag-and-drop files from their computers, or the cloud, directly into Slack. Slack supports PDFs, images, and videos, along with many other types of files.

    Once you’ve shared a document with your colleagues, get ready for the feedback. With Slack, your colleagues can comment on the file you’ve shared. These internal discussions can take place through the comments section. You can also add stars to the documents your colleagues have uploaded to mark which files you’d like to keep handy for future reference.

    Uploading Files

    Indexing and archiving

    Slack automatically indexes and archives everything that goes on within a team’s account. This includes all messages, notifications, and files. Slack also indexes the content of every document that’s uploaded, which means users can search for keywords contained in specific PDFs or Word documents.

    When you use Slack, you don’t have to worry about accidentally losing track of an important file, even after the group discussing that file has been disbanded. Private groups can be archived or closed after they’ve served their purpose. Archiving a group removes it from the list of available groups, but keeps all data secure for future reference.

    Archiving a Channel

    Contextual search

    The search features in most email platforms are not robust enough to handle the needs of growing organizations, which is why Slack has developed its own contextual search tools. Users are able to search for keywords across entire team archives, or within specific documents, images, and other files.

    In cases where the one thing you remember about a particular file is a generic keyword, you can use Slack’s filtering tools to dig deeper into the archives and pinpoint whatever it is you need. Search results can be filtered by date range, relevancy, and person, along with many other factors.

    Deep Search

    Slack Integrations

    Integrations are a major part of Slack’s platform. Slack integrates with virtually every major business app. Users are able to set up their apps to post notifications inside the app and bring data together into one place.

    Slack integrates with more than 80 external services, including Asana, Box, Dropbox, Desk.com, Google Drive, JIRA, and Stripe. Users with programming knowledge also have the option to create their own integrations.

    Slack Pricing

    Slack is free for teams of all sizes. Teams can use Slack for an unlimited amount of time without paying a dime. Organizations that need upgraded features, such as searchable archives with unlimited messages and unlimited external integrations, can sign up for a Standard plan at $6.67 per user, per month. Slack’s Plus plan costs $12.50 per user, per month. Enterprise plans are coming soon.

    Slack Bottom Line

    • Real-time conversations in an open or private environment
    • Creates transparency within groups and teams
    • Integrates with hundreds of popular business services
    • Mobile push notifications keep users updated 24/7
    • Free to use for teams of all sizes

    Slack FAQs

    Slack FAQs

    Below are some frequently asked questions for Slack.

    Q. What type of pricing plans does Slack offer?

    Slack offers the following pricing plans:

    Starting from: USD 8.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

    Q. What are the main features of Slack?

    Slack offers the following features:

    • 1:1 and group calls
    • @mentions
    • API availability
    • Activity logging
    • Activity tracking
    • All data transfer is encrypted
    • Always In Sync
    • Archiving & retention
    • Audio / video conferencing
    • Authentication & security
    • Business intelligence
    • Call sharing
    • Chat
    • Chat functionality
    • Collaboration tools
    • Collaborative workspace
    • Commenting
    • Communication management
    • Compliance management
    • Contact history
    • Create open channels
    • Deep, Contextual Search
    • Desktop & mobile messaging
    • Desktop notifications
    • Document distribution
    • Document imaging
    • Document indexing
    • Drag & drop interface
    • Email notifications
    • File Sharing
    • File transfer
    • Full text search
    • Indexing
    • Mobile integration
    • Nearly 100 integrations
    • Notifications
    • Open API to build your own integrations
    • Personalized profiles
    • Prioritizing
    • Private text chat
    • Real time data
    • Real time notifications
    • Real time updates
    • Screen sharing
    • Search functionality
    • Single sign on
    • Support for private groups and 1:1 direct messaging
    • Tagging
    • Tags, keywords & @mentions
    • Two-way audio & video
    • Video support
    • Workflow management

    Q. Who are the typical users of Slack?

    Slack has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Slack support?

    Slack supports the following languages:

    English, French, German, Japanese, Spanish

    Q. What type of pricing plans does Slack offer?

    Slack has the following pricing plans:

    Free, Subscription

    Q. Does Slack support mobile devices?

    Slack supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Slack integrate with?

    Slack integrates with the following applications:

    Aircall, Asana, Bitium, Breezy HR, Datadog, Dropbox, Help Scout, LiveChat, PagerDuty, Resource Guru

    Q. What level of support does Slack offer?

    Slack offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials