--- description: Learn more about ServiceNow. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.com.au/software/9156/servicenow Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 348 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 348 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Centre Management Software](https://www.getapp.com.au/directory/277/data-center-management/software) ## Related Categories - [Data Centre Management Software](https://www.getapp.com.au/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.com.au/directory/581/business-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3438 reviews) 3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (724 reviews) 4. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (770 reviews) 5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *28 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Cons**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- ### "Super robust ITSM platform" — 5.0/5 > **Eduardo** | *14 April 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: An excellent platform for all of our ITSM, ITOM and ITAM needs. We have been using SN for over 9 years and their product features continue to improve for the better. Their platform is very open and customizable, allowing us to tailor workflows to our needs. > > **Cons**: It's getting more and more expensive, even though our license structure hasn't changed. > > We continue to be impressed by how the products have gotten better over the years. Its SaaS offering is extremely reliable with little to no downtime at all. ----- ### "Bloated and unintuitive." — 2.0/5 > **John** | *15 May 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly. > > **Cons**: The UI is bloated and unintuitive. There are so many features within the UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as \[sensitive content hidden\] but the link is a long string of numbers. > > Overall the software is a jack of all trades but master of none. ----- ### "Servicenow review" — 3.0/5 > **ville** | *26 February 2026* | Computer Networking | Recommendation rating: 7.0/10 > > **Pros**: The "Single Pane of Glass", Advanced "Agentic AI" (Now Assist), High-Velocity Automation, Scalability and Compliance > > **Cons**: The "Implementation Tax" (Cost \& Complexity), Licensing "Shell Games", "Platform Bloat" \& Technical Debt, The "Developer Bottleneck" ----- ### "Service Now experience as an ex service desk analyst" — 5.0/5 > **Marwan** | *9 June 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Surveys displayed at the bottom of the page, for agents to be able to keep progress of their customer service. > > **Cons**: "While ServiceNow is a powerful platform with extensive functionality, what I liked least was that some of its advanced features—like custom workflows or scripting with Glide—have a steeper learning curve for new users or admins. > > My overall experience with ServiceNow has been positive. I’ve used it primarily for incident management, tracking tickets, and asset inventory. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data