About ServiceNow

ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.

ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.

ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.

ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.

ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceNow

· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.

· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.

· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.

· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.

· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

ServiceNow Software - ServiceNow Field Service Automation
ServiceNow Software - ServiceNow Vendor Performance Management
ServiceNow Software - ServiceNow Software Development Lifecycle
ServiceNow Software - ServiceNow Service Catalog
ServiceNow Software - ServiceNow Resource Management
ServiceNow Software - ServiceNow Project Portfolio Management
ServiceNow Software - ServiceNow Problem Management
ServiceNow Software - ServiceNow IT Governance dashboard
ServiceNow Software - ServiceNow IT Cost Management dashboard
ServiceNow Software - ServiceNow Incident Management dashboard
ServiceNow Software - ServiceNow Change and Release Management
ServiceNow Software - ServiceNow Asset Management dashboard
ServiceNow Software - ServiceNow Configuration Management
View 16 more
ServiceNow video
ServiceNow video
ServiceNow video
ServiceNow Software - ServiceNow Field Service Automation
ServiceNow Software - ServiceNow Vendor Performance Management
ServiceNow Software - ServiceNow Software Development Lifecycle
ServiceNow Software - ServiceNow Service Catalog
ServiceNow Software - ServiceNow Resource Management
ServiceNow Software - ServiceNow Project Portfolio Management
ServiceNow Software - ServiceNow Problem Management
ServiceNow Software - ServiceNow IT Governance dashboard
ServiceNow Software - ServiceNow IT Cost Management dashboard
ServiceNow Software - ServiceNow Incident Management dashboard
ServiceNow Software - ServiceNow Change and Release Management
ServiceNow Software - ServiceNow Asset Management dashboard
ServiceNow Software - ServiceNow Configuration Management

Features

Total features of ServiceNow: 67

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Network Monitoring
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Alternatives

BMC Helix ITSM

4.1
#1 Alternative to ServiceNow
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations,...

Freshdesk

4.5
#2 Alternative to ServiceNow
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

JIRA Service Management

4.4
#3 Alternative to ServiceNow
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular...

ArcSight

4
#4 Alternative to ServiceNow
ArcSight is a vulnerability scanning software that helps businesses utilize machine learning technology to detect...

Reviews

Overall rating

4.5 /5
(112)
Value for Money
4.2/5
Features
4.6/5
Ease of Use
4.2/5
Customer Support
4.3/5

Already have ServiceNow?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 112
Kelsi N.
Overall rating
  • Industry: Veterinary
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Ultimate tool

Reviewed on 05/05/2022

I personally love it. I know that it is hard to learn but I think it's a very valuable tool and...

I personally love it. I know that it is hard to learn but I think it's a very valuable tool and will help our company grow and be the best it can be with the automation that ServiceNow allows.

Pros

ServiceNow can do everything. I personally use it for project management, but our team uses it for ticket management, automated workflows. Our IT team uses it for asset management and ticketing. I've never found an all encompassing tool before.

Cons

It's fairly complicated to learn. I am currently learning dashboards and the reporting feature is really hard. There isn't really good resources out there to learn it either.

Venkatesh R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effectively manage your ITSM

Reviewed on 19/05/2022

Great ITSM management through Service now product

Great ITSM management through Service now product

Pros

Service now is part and parcel of our ITSM system over the years. We have migrated from other vendors to Service now.Its very critical for IT enterprise to handle incidents, requests and to daily business as usual activities .Its also Critical for reporting metrics to management on a periodic basis. Service now also provides robust usage through Service now anywhere web interface. It just provides ease of use anywhere in a remote work setup for the larger team.

Cons

Service now customer support can be improved.

Jeff N.
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Alright for what it is

Reviewed on 20/06/2022

Not bad at all, would recommend to others looking for a ticketing system that works well.

Not bad at all, would recommend to others looking for a ticketing system that works well.

Pros

There wasn't a lot of extra stuff going on with it which made it straightforward and easy to sue off the start.

Cons

The design of it just seemed bland compared to what else is out there.

Ashish V.
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for ITSM management in IT world

Reviewed on 09/05/2022

Service Now is best software for current ITSM needs in IT world. ITs easy to stabilize day t day...

Service Now is best software for current ITSM needs in IT world. ITs easy to stabilize day t day ITSM needs and specially Assets and Incident management which can helpful to many companies to provide and set up effective resilient ITSM business model. It is very user friendly and no need to provide detailed education and training to users as its inf9rmation and educational videos are available on portals.

Pros

It have Selfserve option like serviceNet and different ITSM modules where Users can select required option and go for their ITSM needs without struggling for technical team. It gives ability to user to create their own report and dashboards for better visualizations and daily reporting.

Cons

It require VPN connection within company premise due to policies. Its difficult to manage it through mobile devices.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Streamlined IT Service Management Tool

Reviewed on 13/10/2021

Pros

Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.

Cons

ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.

Showing 5 reviews of 112 Read all reviews

ServiceNow FAQs

Below are some frequently asked questions for ServiceNow.

ServiceNow offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.

ServiceNow has the following typical customers:

201-500, 501-1,000, 1,001-5,000

ServiceNow supports the following languages:

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish

ServiceNow supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations ServiceNow has

ServiceNow offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ServiceNow.