--- description: Learn more about Phone.com. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Phone.com Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Phone.com](/software/91418/phone-com) # Phone.com Canonical: https://www.getapp.com.au/software/91418/phone-com Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/91418/phone-com?page=2) > Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to offering a variety of solutions, Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America. > > Verdict: Rated **3.6/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Phone.com • Award winning 24x7 U.S. based customer support • The lowest cost, no long-term commitment phone service in the market • Toll free of local numbers included • Unlimited extensions and voicemails • Free dedicated conference call room with all plans • Greetings, menus and hold music to create a big company presence • Call forwarding with advanced rules and customization ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 71 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Phone.com - **Location**: Newark, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 18.00 - **Pricing model**: Per User - **Pricing Details**: All plans come with Phone.com’s core communication features (like call handling, voicemail, and video meetings), and you can choose to bill monthly or annually (annual billing usually offers savings). Add-ons such as ProSIM (mobile voice), live answering services, or bespoke integrations are available separately. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Notifications - Audio Calls - Audio/Video Recording - Automated Attendant - Automatic Transcription - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Scheduling - Call Screening - Call Transfer - Caller ID - Collaboration Tools - Conferencing - Contact Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Audio Conferencing Software](https://www.getapp.com.au/directory/3795/audio-conferencing/software) - [Online Meeting Software](https://www.getapp.com.au/directory/101/online-meetings/software) - [Web Conferencing Software](https://www.getapp.com.au/directory/110/web-conferencing/software) ## Alternatives 1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://www.getapp.com.au/software/2008915/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (916 reviews) 4. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) ## Reviews ### "Great VOIP" — 5.0/5 > **Verified Reviewer** | *4 December 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The pricing is fantastic and support has been very helpful > > **Cons**: The interface can be a little clunky and challenging to figure. ----- ### "Best Customer Service" — 5.0/5 > **Joyce** | *18 August 2023* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: The customer service is top notch\! \[sensitive content hidden\] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill\! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business. > > **Cons**: Nothing, I have no complaints what-so-ever. > > \[sensitive content hidden\] willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty. ----- ### "Use to be good not anymore" — 1.0/5 > **Faby** | *13 September 2024* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Easy to use once you understand how to use it Self us online kiosk > > **Cons**: 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent > > It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible\!\!\!\!\!\!\! ----- ### "Billing nightmare and missing critical Self-Help solutions/support" — 4.0/5 > **Brent** | *10 November 2021* | Logistics & Supply Chain | Recommendation rating: 1.0/10 > > **Pros**: functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment. > > **Cons**: To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying. > > we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT\&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup. ----- ### "Great Product. Great Support. Misleading Pricing." — 5.0/5 > **Mick** | *16 December 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely. > > **Cons**: When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake. > > Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/91418/phone-com?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91418/phone-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data