Verizon Connect

Vehicle Tracking system worked well, online system was suitable for Company requirement

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.

1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.