Lightspeed Retail

About Lightspeed Retail

Manage all locations from a unified POS and payments platform that evolves with your business. Streamline operations and accelerate growth with industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

Get real-time insights into your sales, product and team with customisable reports available anywhere, anytime. Experience unified commerce with a truly unified platform by connecting all your stores and channels to provide seamless customer experiences at every touchpoint. Depend on dedicated 24/7 support from retail specialists who know your business.

Pricing starting from:

$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lightspeed Retail

Lightspeed powers businesses in over 100 countries. From Apparel to Home & Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premises

Markets

Australia, Belgium, Canada, France, Germany and 4 others

Supported Languages

Dutch, English, French, German

Pricing starting from:

$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout
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Lightspeed Retail video
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout

Features

Total features of Lightspeed Retail: 110

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Catalog Management
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Order Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Time Clock
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Website Management
  • eCommerce Management

Alternatives

Toast POS

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Odoo

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Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Shopify Plus

4.8
#3 Alternative to Lightspeed Retail
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RICS Software

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Reviews

Overall rating

4.0 /5
(980)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.0/5

Already have Lightspeed Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 980
Jessica
Jessica
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best POS for small businesses

Reviewed on 04/09/2019

One major benefit is how easy my ordering is with their PO system.

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered

Square Point of Sale, Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail

Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Reasons for Switching to Lightspeed Retail

Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.
Taryn
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Lightspeed Retail for Gift Shop

Reviewed on 12/08/2024

I use Lightspeed every day in the shop I run. It has a great back office feature and connects to...

I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed.

Pros

I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.

Cons

Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.

Response from Lightspeed

Hi Taryn,

Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services.

All the best,
The Lightspeed Team

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Take Your Money Elsewhere...Total Fail and Misleading Sales

Reviewed on 09/05/2024

Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to...

Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to return hardware. Spent two months trying to make it functional. Finally gave up. Cancelled subscription and then could not get a call back for hardware return. Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised.

Pros

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Cons

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Response from Lightspeed

Hi James,

Thank you for sharing your concerns. We apologize for any frustration you experienced with our product and services. Your feedback on integrations and support response times is invaluable, and we're committed to improving in these areas.

If you're open to it, we'd appreciate the chance to discuss this further. Unfortunately, we are unable to locate your account within our records based on the information provided in your review. Please reach out to your Account Manager directly so we can find ways to assist you better.

Thank you in advance for your time.
The Lightspeed Team

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lights open

Reviewed on 16/02/2023

Pros

It integrates with several systems and card payment terminals which allows you to use it easier

Cons

Nothing I can complain about as it a great product

Sam
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Be very cautious

Reviewed on 10/05/2024

Very poor and now we are faced with a difficult situation to migrate away from them before the cost...

Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up. I have since discovered this is simply a hostile tactic to upsell their payment services.

Pros

Appears simple and easy to use, simple to set up and cost effective.

Cons

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.

I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Response from Lightspeed

Hi Sam,

We apologize for the challenges you've faced and appreciate your feedback. Providing transparent and flexible solutions is important to us, and we regret any frustration caused by our payment policies.  A member of our team has reached out to continue this conversation and address any remaining concerns.

 Thank you in advance for your time.
The Lightspeed Team

Showing 5 reviews of 980 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

Basic: $129/mth (Annual plan) - Designed for essential day-to-day needs for independent retailers. Core: $229/mth (Annual plan) - Ideal for retailers seeking management tools to facilitate business growth. Plus: $329/mth (Annual plan) - Tailored for advanced customisation and ease of scalability in established retail operations.

Lightspeed Retail has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, NBC Sports Next, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, SevenRooms, Shiftbase, SkuVault Core, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, nChannel

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Retail.