Lightspeed Retail
Lightspeed Retail
About Lightspeed Retail
Manage all locations from a unified POS and payments platform that evolves with your business. Streamline operations and accelerate growth with industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.
Get real-time insights into your sales, product and team with customisable reports available anywhere, anytime. Experience unified commerce with a truly unified platform by connecting all your stores and channels to provide seamless customer experiences at every touchpoint. Depend on dedicated 24/7 support from retail specialists who know your business.
Pricing starting from:
$129.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Lightspeed Retail
Lightspeed powers businesses in over 100 countries. From Apparel to Home & Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
Dutch, English, French, German
Pricing starting from:
$129.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Lightspeed Retail: 110
Alternatives
Toast POS
Shopify Plus
Odoo
PHP Point of Sale
Reviews
Already have Lightspeed Retail?
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- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
After Two Years - Lightspeed Remains The Best In All Categories
Reviewed on 29/05/2019
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all...
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms.
Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism.
Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request.
As a small business owner, we worry about many things. Lightspeed is not one of them!
Pros
After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories.
We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system.
The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.
Cons
The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best POS System in the Business
Reviewed on 01/05/2020
We had two separate Retail POS systems in our organization. One was so antiquated it had to be...
We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.
We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.
Pros
I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.
There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.
If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.
Simply the best.
Cons
I don't have any comments for this section
Alternatives Considered
Bindo POSReasons for Choosing Lightspeed Retail
Previous system just was not capable of doing what we purchased it to do.Switched From
Bindo POSReasons for Switching to Lightspeed Retail
Price and product- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Basic functions do work
Reviewed on 18/03/2024
2 basic issues that they have not fixed have ruined my experience with what otherwise could have...
2 basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in 2019, when you receive part of a customers special order the system will put it into sellable inventory not reserved for the customer causing many inventory problems. The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory. A basic function of any POS system, its now march and still not fixed.
Pros
Fast, all online, easy to import and export between excel
Cons
Basic functions simply do not work and have not been fixed after months to years
Response from Lightspeed
Hello,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>.
Thank you,
The Lightspeed Team
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic product for any retail business. Excellent value.
Reviewed on 06/06/2022
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail...
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Pros
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Cons
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
Alternatives Considered
NBC Sports NextReasons for Choosing Lightspeed Retail
There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.Reasons for Switching to Lightspeed Retail
Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lightspeed at the speed of light!
Reviewed on 28/11/2019
We have had a great experience with Lightspeed. It gives us the reports that we need to run the...
We have had a great experience with Lightspeed. It gives us the reports that we need to run the business efficiently. The waitstaff can easily take orders and payments without any problems.
Pros
Easy setup with great support from staff. Great reporting capability. Easy to set up users, products, etc. Great support staff who will help with any and all issues at any time. Can handle almost any need that a restaurant has.
Cons
Longer learning curve than some other systems but with practice is becomes easy to use.
Reasons for Choosing Lightspeed Retail
Square didn't have the flexibility we needed and the cost was too high for the number of order entry ipads we needed.Switched From
Square Point of SaleLightspeed Retail FAQs
Below are some frequently asked questions for Lightspeed Retail.Q. What type of pricing plans does Lightspeed Retail offer?
Lightspeed Retail offers the following pricing plans:
- Starting from: $129.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Basic: $129/mth (Annual plan) - Designed for essential day-to-day needs for independent retailers. Core: $229/mth (Annual plan) - Ideal for retailers seeking management tools to facilitate business growth. Plus: $329/mth (Annual plan) - Tailored for advanced customisation and ease of scalability in established retail operations.
Q. Who are the typical users of Lightspeed Retail?
Lightspeed Retail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Lightspeed Retail support?
Lightspeed Retail supports the following languages:
Dutch, English, French, German
Q. Does Lightspeed Retail support mobile devices?
Lightspeed Retail supports the following devices:
iPad (Mobile)
Q. What other apps does Lightspeed Retail integrate with?
Lightspeed Retail integrates with the following applications:
7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, Bounce, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, NBC Sports Next, OPERA Cloud, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, Shiftbase, SkuVault Core, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, iZettle, nChannel
Q. What level of support does Lightspeed Retail offer?
Lightspeed Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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