LiveAgent
LiveAgent
About LiveAgent
LiveAgent is a cloud-based help desk solution providing customer service agents. Equipped with various features, the platform allows users to link all the service channels to create a seamless customer experience. This customer service platform is designed for both small and large customer support teams.
LiveAgent's help desk software comes with a wide range of key features so the customer service team can manage customer requests and provide customer service. Some of the fundamental features include live chat software, chat invitations & website monitoring, chat widget, canned messages, ticket management, automation, slas, tags, rules, ticket routing, collaboration features, departments, priorities, statuses, email templates, performance reports, time tracking, customer insights, knowledge base software, support portal, customer self-service, call center software, video calls, and call recording, customer relationships management, social media channels integration, and more.
Accessibility and personalized service are a priority at LiveAgent. Therefore, their customer support tool is available in multiple languages and both as a SaaS license, or a self-hosted license (installed on your own server).
Key benefits of LiveAgent
• LiveAgent brings all customer support channels into one centralized platform for organized customer communication.
• Multichannel toolset with 130+ ticketing features and over 200 integrations with the tools and apps which the team and customers already use.
• AI Chatbot and AI Answer Assistant, designed to automate communication, enhance your agents' response times and increase productivity.
• Connect an unlimited number of your brands into one account with Multibrand Support
• LiveAgent's support team is available to assist in multiple languages
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1747 Reviews
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- Industry: Market Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
State-of-the-art customer support solution that streamlines out customer communication and...
Reviewed on 25/02/2025
Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and...
Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders
Pros
Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data
Cons
Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences..
Response from QualityUnit
Hi Peter,
Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
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- Likelihood to recommend 9.0 /10
Perfect product and support
Reviewed on 19/06/2025
We use the product for client support, about 100-150 emails per day. Including API connections and...
We use the product for client support, about 100-150 emails per day. Including API connections and requests.
Pros
Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour.
Cons
Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email.
Response from QualityUnit
Hi Martin,
thanks so much for your review! It's great to hear you’ve been finding the customization and filtering features useful. We also really appreciate you pointing out the idea about bulk downloading attachments – it’s definitely a thoughtful suggestion.
- Best, team LiveAgent
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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- Likelihood to recommend 1.0 /10
Timing issues with liveagent
Reviewed on 23/04/2025
Normally poor. I feel as if many times it does not understand my concerns or questions and it times...
Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon
Pros
I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues
Cons
The timing issues are the biggest downside i feel like it disconnects the chat to soon
Response from QualityUnit
Hi there,
Thank you for your review. However, we are not completely sure to what you are referring, and we weren't able to find any recent conversation with our team. Would you be able to send us an email at [email protected] and describe in more detail what the issue appears to be? Our technical team is available 24/7 and will be happy to take a closer look. Thank you in advance!
-LiveAgent team
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 8.0 /10
The Best Helpdesk for Marketing Agencies
Reviewed on 02/12/2025
LiveAgent allows us to keep track of tickets and resolve problems quicker. This is definitely a...
LiveAgent allows us to keep track of tickets and resolve problems quicker. This is definitely a solution for a marketing agency with a huge client base. The ui is outdated by my team personally likes it however some areas do need some improvement.
Pros
LiveAgent has a lot of features that i use. the pricing is perfect compared to other help desk products. The support team have been responsive. Managing tickets is easy to navigate.
Cons
The mobile responsiveness could be slightly better. The ui is a little outdated compared to competitors however it still gets the job done.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for Free Trial
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Great helpdesk software
Reviewed on 10/06/2025
It unifies communication with customers and allows you to automate many processes, thus saving time...
It unifies communication with customers and allows you to automate many processes, thus saving time and support costs
Pros
Integration of multiple communication channels, ability to connect a phone via SIP Trungk and set up IVR.
Cons
Minor issues with internal calling, mobile app development has ended, and website is not fully responsive
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tawk.toReasons for Switching to LiveAgent
Response from QualityUnit
Hi Peter,
Thank you very much for your review and feedback. We are happy to hear that LiveAgent covers all your support and ticketing needs. It is our goal to offer an all-in-one solution that is affordable at the same time! :) It'll be appreciated if you report any future bugs with internal calling or the website to us, so that we can get it fixed asap. Also, feel free to reach out to our support team 24/7 if you ever need assistance!
– All the best from the LiveAgen team
LiveAgent FAQs
Below are some frequently asked questions for LiveAgent.Q. What type of pricing plans does LiveAgent offer?
LiveAgent offers the following pricing plans:
- Starting from: USD 15.00/month
- Pricing model: Subscription
- Free Trial: Available
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
2Checkout, AVOXI, AWeber, Actio, ActiveCampaign, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, CommPeak VoIP Service, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, FlowHunt, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, Pabbly Connect, PayPal, PayPal Enterprise Payments, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager, Quriobot, RingCX, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, Webflow, Weebly, WhatsApp, Wix, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight, Zoho Mail, iCloud, monday.com, sipgate, uKit AI, vcita
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveAgent.
Customer Service Software