LiveAgent

4.7 (1,665)
Write a Review!
Web-based help desk so customer service agents

About LiveAgent

LiveAgent is the cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with various features, the platform allows users to link all the service channels to create a seamless customer experience. With several integrations, all customer service tools will be at the agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is designed for both small and large customer support teams due to its scalability.

LiveAgent's help desk software comes with a wide range of key features so your customer service team can stay on top of all customer requests and provide excellent customer service. Some of the fundamental features include Live Chat software, Chat invitations & Website monitoring, Chat widget, Canned messages, Ticket management, Automation, SLAs, Tags, Rules, Ticket Routing, Collaboration features, Departments, Priorities, Statuses, Email templates, Performance Reports, Time tracking, Customer insights, Knowledge Base Software, Support Portal, Customer self-service, Call center software, Video calls, and Call recording, Customer relationships management, Social media channels integration, and more.

Accessibility and personalized service are a priority at LiveAgent. Therefore, their customer support tool is available in multiple languages and both as a SaaS license, or a self-hosted license (installed on your own server). Servers are spread all over the world to ensure maximum response speed with minimum downtime. Users can also rely on knowledgeable and helpful customer support from a team of qualified professionals.

LiveAgent for Startups: LiveAgent offers their help desk software free of charge for the first six months for startups that apply for the Startup program. This is an exclusive opportunity for startups to enjoy the benefits of customer service tools with no upfront costs. After the first six months, startups can also continue using LiveAgent's customer support solution at a discounted price.


Key benefits of LiveAgent

- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits

Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions


Images

LiveAgent Software - LiveAgent Integrations
LiveAgent Software - LiveAgent Help Desk Ticketing System
LiveAgent Software - Live Chat Customer View
LiveAgent Software - Live Chat Agent View
LiveAgent Software - LiveAgent Call Center
LiveAgent Software - LiveAgent Numbers
LiveAgent Software - LiveAgent Multilingual Support
View 13 more
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent video
LiveAgent Software - LiveAgent Integrations
LiveAgent Software - LiveAgent Help Desk Ticketing System
LiveAgent Software - Live Chat Customer View
LiveAgent Software - Live Chat Agent View
LiveAgent Software - LiveAgent Call Center
LiveAgent Software - LiveAgent Numbers
LiveAgent Software - LiveAgent Multilingual Support

Not sure about LiveAgent? Compare with a popular alternative

LiveAgent

4.7 (1,665)
VS.

Starting Price

USD 19.00
month
USD 29.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

189
118

Integrations

132
14

Ease of Use

4.6 (1,665)
4.3 (38)

Value for Money

4.7 (1,665)
4.5 (38)

Customer Service

4.7 (1,665)
4.7 (38)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Deskpro

4.6
#1 Alternative to LiveAgent
Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and...

Conversational Cloud

4.4
#2 Alternative to LiveAgent
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve...

RingEX

4.2
#3 Alternative to LiveAgent
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

Help Scout

4.6
#4 Alternative to LiveAgent
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign...

Reviews

Overall rating

4.7 /5
(1,665)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.7/5

Already have LiveAgent?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,665
Gary
Gary
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I think LiveAgent is fantastic software

Reviewed on 18/08/2023

Every company needs the ideal thing, which is to treat every email as a ticket. If a client does...

Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.

Pros

Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.

Cons

If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.

Response from QualityUnit

Hello Gary! Your mention of the "Unlimited Email Accounts" function being a game-changer clearly echoed with us. Ah, tackling the labyrinth of multiple email accounts can be quite a chore, can't it? :)

You're right, the charm of LiveAgent is being a one-stop solution for all communication needs, whether it's social inboxes or live chats. And we can tell you're a power user, setting up a rule to remind you of pending follow-ups. Nifty, isn't it? To comment on your minor hiccup: all incoming messages in LiveAgent are treated as "unread" until specifically handled. We believe every message deserves undivided attention!

Keep exploring the tool, Gary. We strive to tick all the boxes for our users. Your feedback helps us refine our software and bridging more gaps in customer service.

Thank you for being an awesome part of our journey!

- LiveAgent Team

Richard
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live Agent is practical

Reviewed on 17/09/2024

From the getgo, it was self explanatory .

From the getgo, it was self explanatory .

Pros

Ease of use , control functions and setup .

Cons

Not much to say . Perhaps slight delay in logging in

KIRAN
Overall rating
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

verification

Reviewed on 09/09/2024

I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be...

I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details

Pros

It was easy to use the system the and get my question across

Cons

how long the responce took some times i was waiting a while

Xiluva
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Support & Service Tool of 2024: LiveAgent

Reviewed on 13/11/2024

Pros

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Cons

Never have I had even a glitch while offering customer support with LiveAgent.

Response from QualityUnit

Hi Xiluva! Thanks for your stellar review. It's fantastic that LiveAgent helps you deliver top-notch customer service. Let us know if you ever need anything!

- The LiveAgent Team

Prashanth
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live Agent Experience - Prashanth

Reviewed on 24/09/2024

Their customer service team is at par excellent

Their customer service team is at par excellent

Pros

I like the Features and Integrations live agent provides

Cons

One stop solution of integrated Call, Chat & Emails

Alternatives Considered

tawk.to and Freshdesk

Reasons for Choosing LiveAgent

Zendesk stopped offering Chat visitor list

Switched From

Zendesk Suite

Reasons for Switching to LiveAgent

Because felt has more to offer and integrations
Showing 5 reviews of 1,665 Read all reviews

LiveAgent FAQs

Below are some frequently asked questions for LiveAgent.

LiveAgent offers the following pricing plans:

  • Starting from: USD 19.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month

LiveAgent has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

LiveAgent supports the following languages:

Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

LiveAgent supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

LiveAgent integrates with the following applications:

2Checkout, AVOXI, AWeber, Actio, ActiveCampaign, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, CommPeak VoIP Service, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, FlowHunt, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, Webflow, Weebly, WhatsApp, Wix, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight (formerly CloudApp), Zoho Mail, iCloud, monday.com, sipgate, uKit AI, vcita

LiveAgent offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for LiveAgent.