--- description: Learn more about Nutshell. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nutshell Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Nutshell](/software/91222/nutshell-crm) # Nutshell Canonical: https://www.getapp.com.au/software/91222/nutshell-crm Page: 1 / 26\ Next: [Next page](https://www.getapp.com.au/software/91222/nutshell-crm?page=2) > Nutshell is a comprehensive sales, marketing and engagement platform that helps B2B organizations win deals, and doesn’t require a full-time admin to manage. Every Nutshell subscription comes with unlimited CRM contacts, data migration assistance, and live support, all at a very affordable price. > > Verdict: Rated **4.4/5** by 620 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Nutshell No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools, such as sales automation, tools integration, and complex reporting accessible to users of all experience levels. Nutshell provides all users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can. No need to switch between separate sales and marketing tools. Nutshell provides an all-in-one platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 620 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Nutshell - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 13.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. NUTSHELL SALES FOUNDATION: $13/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL SALES GROWTH: $25/user/month (billed annually) or $32/user/month (billed monthly). NUTSHELL SALES PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL SALES BUSINESS: $59/user/month (billed annually) or $67/user/month (billed monthly). NUTSHELL SALES ENTERPRISE: $79/user/month (billed annually) or $89/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. NUTSHELL ENGAGEMENT: Use text messaging and web chat in your CRM. $16/user/month (billed monthly). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Finland, France, Germany, Norway, Spain, Sweden, United Kingdom, United States ## Features - A/B Testing - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Batch Processing - CAN-SPAM Compliance - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Analytics - Campaign Management - Campaign Scheduling - Click Tracking - Client Management - Collaboration Tools - Contact Database - Contact Management - Customer Database ## Integrations (101 total) - 123FormBuilder - 3CX - AWeber - AccuCare - ActiveCampaign - ActiveEdge - Acuity Scheduling - AdRoll - Airtable - Apollo.io - Asana - Basecamp - BigCommerce - Box - Breeze ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Email Marketing Software](https://www.getapp.com.au/directory/307/email-marketing/software) - [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6973 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18782 reviews) 5. [eWay-CRM](https://www.getapp.com.au/software/106997/eway-crm) — 4.5/5 (822 reviews) ## Reviews ### "Simple, reliable CRM with excellent support for small teams" — 4.0/5 > **Ross** | *17 December 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Nutshell is a solid, well thought through CRM that works particularly well for a small team. The interface is simple and intuitive, which makes it easy to onboard new users and keep day to day usage consistent. Customer support is a real strength - the team are always quick to respond and genuinely helpful when questions or issues come up. For core CRM needs like contact and lead management, it does exactly what we need without unnecessary complexity. > > **Cons**: Reporting could be more powerful and flexible, especially as you start to want deeper insights. We also found limitations with the built in web forms and tracking, which meant we eventually had to move lead capture to a third party tool. While it works very well for a small team, there are some open questions around how it would scale for larger or more complex organisations. > > Overall, we have had a positive experience with Nutshell. It is a reliable, easy to use CRM that covers the essentials well and keeps things simple. Support is consistently excellent, and the product feels well suited to smaller teams that value usability over heavy customisation. There are areas that could be improved, particularly reporting and lead tracking, but on balance we are happy with the platform. ----- ### "Transparency is KEY" — 5.0/5 > **Jackie** | *29 August 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like the transparency it provides for sales people, management, and admin. I like the dashboard features and that I can choose what I want on my own dashboard vs our old program where admins all had the same sign in information and the sales manager decided what was going to be displayed on the dashboard. I like that I have easier access to hot/open leads without looking up a specific name or address. I love the text/email feature where I was able to set up specific email templates that I can send to whichever customer needs to have one sent within seconds and a couple clicks. > > **Cons**: The only thing that I've really come across so far is just the repetitive data entry information if you don't enter in the correct order. For example: If I enter a customer as a lead before I enter them as a person, their data (address, phone number, email, etc) does not pull over. Whereas if I enter them as a person first and then click create lead, it pulls all the data over. We figured that out pretty early during our integration, so we just make sure we put the person in first, then create the lead. > > So far, it's been pretty self-explanatory with any data entry I have done. I have sent a few emails through the templates I created and it literally took seconds vs minutes it would've taken me previously. I love the transparency that is seen by admins/management/sales people and that we all have access to see the same things ----- ### "Needs Improvement" — 3.0/5 > **Keagen** | *29 December 2025* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: Easy pipeline management – You can see exactly where every lead or deal stands without digging through clutter. > > **Cons**: The mobile version doesn’t always match the desktop experience and lacks some features, making on-the-go work less smooth for some teams. > > Even though it’s generally easy to use, it can still feel confusing at first—especially understanding how to set everything up or add members properly. ----- ### "Does one thing, and does it well" — 4.0/5 > **Nicky** | *27 February 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Nutshell just gets the job done. No fancy bells and whistles; if you want to track leads and manage prospects in a simple, straightforward way, Nutshell is what you need. > > **Cons**: Nutshell can feel a bit dated at times, like old enterprise SaaS software. There are definitely more modern features in the platform, but the UI could use updating to help direct use of those features a bit better. > > We share Sales across three functional groups in my company, and Nutshell helps us stay organized. We particularly like the ability to bcc Nutshell when we email a prospect and the email is automatically populated in their profile. Nutshell does one thing, and it does it well. ----- ### "Look no further\!" — 5.0/5 > **Alan** | *18 December 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The ability to track all the customer activity while they use our website. The technical team is also great and not usually found in other CRMs > > **Cons**: The Ai features are ok, but I would like to be able to toggle them on/off. Sometimes they just get in the way as I write emails for customers > > Nutshell has been great to keep track and follow up all the leads as a team. It also allows us to know how much customers interact with our material. ----- Page: 1 / 26\ Next: [Next page](https://www.getapp.com.au/software/91222/nutshell-crm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91222/nutshell-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data