--- description: Learn more about InfoFlo Impact. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InfoFlo Impact Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [InfoFlo Impact](/software/91218/infoflo) # InfoFlo Impact Canonical: https://www.getapp.com.au/software/91218/infoflo Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/91218/infoflo?page=2) > HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\! Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. > > Verdict: Rated **4.5/5** by 101 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of InfoFlo Impact Stop paying for features you don't need, and get a solution built for you\! InfoFlo Impact offers a customized solution for each organization based on their unique needs all at an affordable price ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 101 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InfoFlo Solutions - **Location**: Toronto, Canada - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Australia, Canada, Cayman Islands, China, France, Germany, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Archiving & Retention - Assessment Management - Asset Lifecycle Management - Attendance Management - Auto-Dialer - Automatic Call Distribution - Billing & Invoicing - Blended Call Center - By-Extension Reporting ## Integrations (8 total) - Gmail - Google Calendar - Google Contacts - Microsoft 365 - Microsoft Outlook - QuickBooks Online - QuickBooks Online Advanced - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Legal Case Management Software](https://www.getapp.com.au/directory/124/legal-case-management/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (7007 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18816 reviews) 5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (629 reviews) ## Reviews ### "InfoFlo is user friendly with not so complicated features" — 5.0/5 > **Rich** | *7 February 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like how I'm able to integrate my GMail account into InfoFlo. I can click on a contact and all emails, notes and tasks associated with the contact are shown. > > **Cons**: Freezes and or locks up from time to time during periods of non-use. I have to go into End Task to shutdown. > > It allows me to keep up with my clients. I can easily look at when I last communicated with a potential client. ----- ### "A useful platform with easy-to-use tools" — 4.0/5 > **Colton** | *17 November 2025* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: InfoFlo allows me to add only the modules I need, such as advanced tasks, permissions, invoicing, and document management, making everything more personalized and preventing the system from feeling overwhelming or too cumbersome for my team, because we only activate what we actually use. Having mobile access is useful when I'm out of the office because I can view my task list, contacts, history, and schedule meetings or follow-ups before a call. It's a very secure platform, and I feel confident storing important documents without fear of anything happening. > > **Cons**: There are occasional errors like freezes and error messages, especially when there are many active tasks or data, but restarting the application fixes everything, although it does interrupt my workflow. > > The functionality and control of my data have improved, and with a smoother integration, I can make calls, record communications, and invoice from within a single integrated ecosystem. ----- ### "No Support During Paid Program Integration - No Refund After It Never Worked Fully" — 3.0/5 > **Sandra** | *7 October 2020* | Transportation/Trucking/Railroad | Recommendation rating: 2.0/10 > > **Pros**: I thought it was going to be an inexpensive alternative to ACT, for the functions that we use, but once we added on multi-user and Outlook integration, it was the same price as my annual ACT upgrade. Things worked well on "single user" trial mode so we bought the software. Then when we tried to integrate the two users we had issues and were told we would have to buy support at $149/hour. We were given a bunch of links to "resolve our issue", but no one even bothered to explain from the beginning that there would be a "Server/Host (database)" account and all others would be a "Mini Client". The secondary users were stuck on the trial version for more than a week. If I had not been persistent, we would never even gotten the paid for licenses to activate on each machine. In the end, it was really not useable. I had my assistant spend hours on data entry from histories and notes that did not carry over from ACT and in the end, you couldn't even change the dates on the notes and there was no information visible on the summary screen without clicking into each and every note to try and find the information you were looking for. This would be the opposite of useful CRM. I tried to ask for my money back and just received a no. DO NOT WASTE YOUR MONEY ON THIS SOFTWARE\! > > **Cons**: The interface is cheap looking, looks like something that was designed 15 years ago. Some parts are not intuitive to use. There is no support offered at all. It seems to be run by one individual and he is very condescending. After all the problems, we were never able to get it to work for us as it had on trial version, and on the aspects that were not available during trial version. We were not offered a refund because we "trialed it". We do not use the program, because it has too many shortcomings, so we ended up renenwing ACT and having a double expenditure. DO NOT BUY THIS SOFTWARE unless you are a single user and have no previous data. Only then, it might work for you. > > It was one of the most time exhausting experiences that ended up in me losing money for a piece of software that we do not use. ----- ### "Carmel Vision's InfoFlo is software I can't live without\!" — 4.0/5 > **Lorraine** | *7 February 2018* | Writing & Editing | Recommendation rating: 10.0/10 > > **Pros**: InfoFlo is a powerful organization tool that puts all your data, emails, notes and documents at your fingertips. Incredibly powerful linking system lets you set up webs that ensure data and documents can be accessed from everywhere. Forgot what you named the document? Find it by accessing a company or contact it related to, in the project history, or in a category. Attach phone recordings to the caller, company and project. Emails file automatically against the sender/receiver and, optionally , project. This is a CRM, document manager (including version control), email client, task manager, event manager, project manager and notes manager all rolled into one powerful and very inexpensive product. A host of highly affordable optional add-ons enable integrated invoicing or integration with your accounting system, PBX integration, phone call recording, email marketing, email analytics, list management, automated backup, Google integration, Outlook integration, use on mobiles and tablets... The add-ons list just keeps growing. The system allows a high degree of customization to accommodate the data you want to store, arranged your way. Fully network-capable with sophisticated access management, this is a tool no business should be without. Actually, it's a tool every Windows user should have on their computer and use daily. Take a free trial. By the end of the month, you will wonder how you ever lived without it. Videos help you learn to use it and the support is good. > > **Cons**: Very few: No comprehensive user guide, but it's quite intuitive. Sometimes support staff can be a little unclear in responses, but they always clarify if asked. It freezes or throws an error message very occasionally, which I suspect is related to memory. Seems to occur when there's a lot going on. Thankfully, merely closing and immediately re-opening the application fixes everything with no data loss. I cannot access documents in InfoFlo to upload to a website. I have to copy them to somewhere else on my computer first. A very minor inconvenience. Doesn't apply to email - it's easy to pick a document from anywhere in InfoFlo and copy into an email, or use Attach in the usual way. > > It keeps all my data organized in a manner that ensures nothing gets lost or forgotten. ----- ### "Excellent CRM for Growing Business" — 4.0/5 > **Willie** | *21 June 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The capability to have the software grow with our needs is so important to our organization. We had launches the program as an attempt to go paperless and had we not done so when we did the impact of the pandemic could have crippled our organization. > > **Cons**: The processing speed can vary depending on the time of day and \# of users that are accessing the system. We do, however, understand that we utilize a lot of data and processing based on the amount of information that is being processed. > > InfoFlo is the common platform that all departments in our organization use from customer service, billing, intake and shipping. The ability to track individual tasks for specific employees and recognize how much capacity each of them have for the day is very useful. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/91218/infoflo?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91218/infoflo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data