About vcita

vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.

It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more

ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.

CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.

ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.

It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of vcita

Manage your business with an all-in-one business app:

* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard

Let clients take action online 24/7:

* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more

Step up your marketing and generate more business:

* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Dutch, English, French, German, Hebrew and 5 others, Italian, Polish, Portuguese, Russian, Spanish

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

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Features

Total features of vcita: 201

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Business Card/Badge Scanning
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Candidate Profiles
  • Care Summaries
  • Case Management
  • Cataloguing/Categorisation
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinical Notes
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Mobile App
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Invoices
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Data Security
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Electronic Payments
  • Email Campaign Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exercise Library
  • FAQ
  • Facility Scheduling
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For HVAC Companies
  • For Medical Purposes
  • For Physical Therapy
  • For Salons and Spas
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Hourly Billing
  • Image Library
  • In-person Trainer
  • Intake Management
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Scheduling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lesson Notes
  • Life Coaching
  • List Management
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Member Management
  • Membership Management
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Nutrition Program
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Classes
  • Online Invoicing
  • Online Payments
  • Online Registration
  • Online Trainer
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Engagement Software
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection in the Field
  • Payment Processing
  • Payment Reminders
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Project Billing
  • Promotions Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • SMS Marketing Managment
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Score Tracking
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Segmentation
  • Self Payment
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Subscriber Management
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Team Notes
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Website Integration
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.5 /5
(196)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.2/5

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Showing 5 reviews of 196
John S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

No-brainer for appointment based business

Reviewed on 01/05/2017

I provide business management consulting for optometrists. All my work is done through appointments...

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Asha I.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great for scheduling, other features not so much

Reviewed on 03/03/2020

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Alternatives Considered

Full Slate

Reasons for Choosing vcita

Did not like hippa options Also like client portal with vCita

Switched From

Acuity Scheduling

Reasons for Switching to vcita

Has better reviews and more users.
John S.
Overall rating
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

vcita has kept us going

Reviewed on 07/09/2021

Fantastic. We implemented vcita in a very short time and became immediately proficient in using...

Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

Pros

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Cons

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Dennison T.
Overall rating
  • Industry: Photography
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sinking Ship

Reviewed on 20/06/2020

Having been a customer for several years, vCita offered an all-in-one solution that few others...

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Alternatives Considered

Schedulicity, Jobber and Acuity Scheduling
Karlis O.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution for small bussiness

Reviewed on 16/07/2021

Overall, we've had a terrific time with vCita. They provide a number of features that are in...

Overall, we've had a terrific time with vCita. They provide a number of features that are in accordance with market conditions, and they back up their releases with webinars and training calls.

Pros

Appointments are put up in a very straightforward manner.  Ability to personalize the schedule page to make it look more professional and to differentiate the services available. The concept of a customer portal appeals to me. Clients can use the portal to make payments, book appointments, and send documents.

Cons

The billing/invoicing mechanism isn't as robust as some other systems. I'd like the program to send out monthly retainer billing in particular.

Showing 5 reviews of 196 Read all reviews

vcita FAQs

Below are some frequently asked questions for vcita.

vcita offers the following pricing plans:

vcita has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

vcita supports the following languages:

Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish

vcita supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

vcita integrates with the following applications:

Constant Contact, Duda, Facebook, FullContact, GoDaddy Website Builder, Google Ads, Google Analytics, Google Calendar, Google Contacts, Joomla, Microsoft Excel, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Stripe, Weebly, Wix, WordPress, Zapier, Zoom Meetings

vcita offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for vcita.