mHelpDesk

4.3 (819)
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Win more jobs and grow your business with mHelpDesk!

About mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!


Key benefits of mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!


Images

mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders
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mHelpDesk video
mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders

Not sure about mHelpDesk? Compare with a popular alternative

mHelpDesk

4.3 (819)
VS.
Most reviewed

Starting Price

USD 169.00
month
USD 14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

159
159

Integrations

12
40

Ease of Use

4.3 (819)
4.4 (2,152)

Value for Money

3.9 (819)
4.5 (2,152)

Customer Service

4.4 (819)
4.3 (2,152)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.3 /5
(819)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.4/5

Already have mHelpDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 819
Denise
Denise
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent and efficient business management tool

Reviewed on 08/03/2018

Pros

I would highly recommend this to those in my network outside of my organization. There are plenty of custom features and the customer service team has been excellent thus far. I love that I am able to track every part of a transaction and interaction with guests and clients.

Cons

The overall user interface is easy to use but could be a bit updated in look and features within the software.

Jamie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Platform

Reviewed on 11/02/2020

The demo and set up was great! They did the hard part with our onboarding.

The demo and set up was great! They did the hard part with our onboarding.

Pros

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Cons

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Leslie
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst CRM Of All Time

Reviewed on 13/08/2019

My experience with MHD has been a headache since day one. Many of the features promised do not...

My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Cons

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!

Alternatives Considered

Jobber

Reasons for Choosing mHelpDesk

We out grew our old system.

Reasons for Switching to mHelpDesk

Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory.

Response from mHelpDesk

Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Stacey
Stacey
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great value and very customizable

Reviewed on 27/06/2018

Pros

For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.

Cons

You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.

Response from mHelpDesk

Thanks Stacey--we really appreciate the feedback and your business!

Brandon
Brandon
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This is a game changer for a small business. The efficiency and professionalism will impress.

Reviewed on 01/04/2018

Pros

The price is great in this will take a small business from looking like a mom-and-pop to start up to a franchise level business operation.

Cons

It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

Showing 5 reviews of 819 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Starting from: USD 169.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

mHelpDesk integrates with the following applications:

Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Twilio, WordPress, authorize.net

mHelpDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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