--- description: Learn more about Spiceworks Cloud Help Desk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.com.au/software/91171/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk?page=2) > Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low\! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most\! > > Verdict: Rated **4.4/5** by 586 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Spiceworks Cloud Help Desk Gain complete visibility into your network operations with Spiceworks. The platform allows you to monitor and receive alerts on the events that matter most—whether it is a user installing unauthorized software or a printer running low on toner. By keeping track of everything happening on your network in real-time, you can address compliance and hardware issues before they become problems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 586 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: USD 6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Tracking - Assignment Management - Automated Responses - Automated Routing - Bandwidth Monitoring - Baseline Manager - Capacity Management - Change Management - Compliance Management - Configuration Management - Connectivity Management - Customer Support - Customisable Branding - Dashboard - Diagnostic Tools ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Website Monitoring Software](https://www.getapp.com.au/directory/113/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.getapp.com.au/directory/113/website-monitoring/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [Server Management Software](https://www.getapp.com.au/directory/647/system-administration/software) - [IT, Server and Network Monitoring Tools](https://www.getapp.com.au/directory/652/it-server-network-monitoring/software) - [Application Performance Management Tools](https://www.getapp.com.au/directory/270/application-monitoring-performance/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (805 reviews) 3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) 5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (525 reviews) ## Reviews ### "Ticketing Tool" — 5.0/5 > **Sandeep** | *25 April 2023* | Commercial Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up. > > **Cons**: The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult. > > We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Cons**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 March 2025* | Civil Engineering | Recommendation rating: 6.0/10 > > **Pros**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Cons**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: When reviewing needs vs cost, this wins hands down\! > > **Cons**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5 > **Jessica** | *24 November 2024* | Graphic Design | Recommendation rating: 9.0/10 > > **Pros**: Spiceworks Cloud has a live chat that makes customers raise their issues. > > **Cons**: Spiceworks Cloud is detailed and has a friendly feature. > > Spiceworks Cloud makes communication very reliable and customers are always happy. ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data