About Acuity Scheduling

"Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling! Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointments online, complete custom forms, and pay with a credit card, online 24/7. Whether your schedule is regular or irregular, you can manage any availability easily.

Acuity acts like a superhero for your schedule (with way better taste in capes). Acuity saves the day for business owners, freelancers, consultants, solopreneurs, and entrepreneurs, so they can get back in control of their businesses, their time, and their calendars—without breaking a sweat.

With automated appointment scheduling, Acuity’s superpowers relieve you of the back-and-forth email grunt-work, and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit, or not until time of service), and book themselves.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your own desktop, tablet, or phone.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage, or remember to use. Acuity works seamlessly in the background of your business, helping you look professional and get results. You can be as picky or nonchalant as you want with the level of flexibility your business needs. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! (After all, everyone knows that a true superhero doesn’t take the credit.)

Whether you’re booking hourly appointments, doing phone consultations, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone.

Acuity even helps you eliminate no-show appointments with automatic text message and e-mail reminders to clients.

Let Acuity handle the busywork for you — so you can focus on your business."

Key benefits of Acuity Scheduling

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, United States

    Supported Languages

    English

    Images

    Access Acuity Scheduling across multiple devices
    Access Acuity Scheduling via native mobile apps for iPhone and Android
    Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar
    Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message
    View and manage appointments on a color-coded calendar, with day, week and month views
    Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
    Generate reports of your income and appointment volumes
    View and manage appointments on a color-coded calendar, with day, week and month views
    Customize your client scheduling page to match your brand's look and feel
    View 10 more
    Acuity Scheduling video Acuity Scheduling screenshot: Access Acuity Scheduling across multiple devices Acuity Scheduling screenshot: Access Acuity Scheduling via native mobile apps for iPhone and Android Acuity Scheduling screenshot: Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar Acuity Scheduling screenshot: Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: Embed a branded appointment scheduler directly into your website and let clients book appointments themselves Acuity Scheduling screenshot: Generate reports of your income and appointment volumes Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: Customize your client scheduling page to match your brand's look and feel

    Features

    Total features of Acuity Scheduling: 106

    • API
    • Accounting Integration
    • Activities Booking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Notes
    • Branch Optimization
    • Business Coaching
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Capacity Management
    • Class Management
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Colleges / Universities
    • Confirmation/Reminders
    • Consent Management
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Database
    • Customisable Branding
    • Customisable Forms
    • Customizable Fields
    • Customizable Questions
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Driver Scheduling
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Facility Scheduling
    • For Accountants
    • For Mental/Behavioral Health Practices
    • For Salons and Spas
    • Forms Management
    • Gift Card Management
    • Group Reservations
    • Group Scheduling
    • HIPAA Compliant
    • Inventory Management
    • K-12
    • Life Coaching
    • Maintenance Scheduling
    • Member Management
    • Membership Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Multi-Location
    • Multi-Provider Practice
    • Multiple User Accounts
    • On Call Scheduling
    • Online Booking
    • Online Payments
    • Online Registration
    • Patient Intake
    • Patient Management
    • Patient Scheduling
    • Payment Processing
    • Performance Metrics
    • Practice Management
    • Progress Tracking
    • Purchasing & Receiving
    • Real-time Scheduling
    • Real-time Updates
    • Recruitment Management
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rescheduling
    • Resource Scheduling
    • Revenue Management
    • Room Booking
    • Rules-Based Scheduling
    • SMS Messaging
    • SMS Reminders
    • SOAP notes
    • Scheduling
    • Single Provider Practice
    • Social Media Integration
    • Sport Coaching
    • Student Management
    • Subscription Management
    • Team Calendars
    • Template Management
    • Third Party Integrations
    • Treatment Packages
    • Web Forms
    • Website Integration
    • iCalendar Support

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    Reviews

    Overall rating

    4.8 /5
    (4,765)
    Value for Money
    4.7/5
    Features
    4.7/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Acuity Scheduling?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4,765
    Rashidat O.
    Overall rating
    • Industry: Individual & Family Services
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Checks all my boxes

    Reviewed on 21/10/2019

    I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one...

    I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

    Pros

    I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.

    I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.

    There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.

    Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

    Cons

    I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

    Ryan S.
    Overall rating
    • Industry: Financial Services
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent product that will easily pay for itself if used regularly.

    Reviewed on 30/04/2021

    Acuity has made the process of scheduling so much easier and modern, especially for current clients...

    Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

    Pros

    Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

    Cons

    I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

    Mike S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Unsuitable if certainty and speed are required

    Reviewed on 05/04/2020

    The interface is not suitable for use in a fast-paced customer-facing environment, where certainty...

    The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

    Pros

    The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

    Cons

    Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

    Elena M.
    Overall rating
    • Industry: E-Learning
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I can run my coaching business on it

    Reviewed on 09/04/2021

    Overall, I love Acuity and I think the added features, such as products, recurring payments...

    Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

    Pros

    As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

    Cons

    One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing.

    Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Flexible, integrates well and great for teams of 'non-techies'

    Reviewed on 16/02/2021

    Great value for money, easy to train others to use the system, no complaints. Efficient little app!

    Great value for money, easy to train others to use the system, no complaints. Efficient little app!

    Pros

    It's extremely user friendly and great to deploy with teams that find 'another' app to use a chore. It's also one of the best looking and easy to customise bookings apps on the market (and I tried ALL OF THEM), particularly if you're looking for one system to manage several locations.

    Cons

    I would like to make the front-end booking app look a little better still, but in comparison to its competitors, it's vastly better.

    Showing 5 reviews of 4,765 Read all reviews

    Acuity Scheduling FAQs

    Below are some frequently asked questions for Acuity Scheduling.

    Acuity Scheduling offers the following pricing plans:

    • Starting from: USD 15.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We do not have any information about Acuity Scheduling features

    Acuity Scheduling has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Acuity Scheduling supports the following languages:

    English

    Acuity Scheduling supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Acuity Scheduling integrates with the following applications:

    AWeber, ActiveCampaign, Braintree, Constant Contact, ConvertKit, Drip, Facebook, FreshBooks, GoDaddy Website Builder, GoToMeeting, Google Analytics, Google Calendar, Google Meet, Google Workspace, Join.Me, LeadPages, Mad Mimi, Mailchimp, Microsoft 365, Microsoft Outlook, PayPal, Pipedrive, QuickBooks Online Advanced, Quickbooks Online, ReferralCandy, Salesforce Platform, Shopify, Simplero, Square Payments, Squarespace, Stripe, Wix, WordPress, Wufoo, Xero, Zapier, Zoom Meetings

    Acuity Scheduling offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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