About ConnectWise Automate
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
Key benefits of ConnectWise Automate
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of ConnectWise Automate: 58
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Alerts / Escalation
- Anti Virus
- Asset Management
- Auditing
- Automatic Backup
- Automatic Notifications
- Categorization
- Client Management
- Client Portal
- Compliance Management
- Configuration Management
- Custom Fields
- Customer History
- Customisable Branding
- Customizable Reporting
- Desktop Virtualization
- Disaster Recovery
- Drag & Drop Interface
- Email Notifications
- Event Logs
- Event Triggered Actions
- Exceptions Management
- Filtered Views
- Inventory Management
- Location Tracking
- Maintenance Scheduling
- Monitoring
- Password Management
- Patch Management
- Permission Management
- Policy Management
- Predictive Analytics
- Prioritizing
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Remote Access
- Remote Control
- Remote Monitoring
- Remote Update / Installation
- Reporting & Statistics
- Role-Based Permissions
- SLA Management
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Server Monitoring
- Status Tracking
- Summary Reports
- Task Scheduling
- Usage Tracking
Alternatives
Alloy Navigator
Sunbird DCIM
Runecast Analyzer
Freshservice
Reviews
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- Industry: Information Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
By far the best RMM in the network of RMM
Reviewed on 05/05/2020
Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is...
Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.
Pros
The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.
Cons
Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Connectwise Automate
Reviewed on 11/12/2019
We are using Connectwise Automate for taking care of customers on a managed service contract.
We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
- Industry: Airlines/Aviation
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Should be call "Connectwise Autodraft"
Reviewed on 01/04/2020
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
Pros
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
Cons
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connectwise Automate
Reviewed on 25/03/2020
Connectwise Automate is a critical part of my business that I use. I could not work without it and...
Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Pros
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Cons
The only issue we have with this software is the customer support and occasional instability of the software.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manage multiple environments with ease
Reviewed on 25/01/2019
Companies I have been working for have been leveraging this application for machine management for...
Companies I have been working for have been leveraging this application for machine management for years.
Pros
This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications
Cons
The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.
ConnectWise Automate FAQs
Below are some frequently asked questions for ConnectWise Automate.Q. What type of pricing plans does ConnectWise Automate offer?
ConnectWise Automate offers the following pricing plans:
- Pricing model: Free, Subscription
- Free Trial: Available
Contact ConnectWise Automate directly for a custom pricing quote.
Q. What are the main features of ConnectWise Automate?
ConnectWise Automate offers the following features:
- Active Directory integration
- Hardware provisioning
- Help desk ticketing
- IT asset management
- Mac and Linux Agents
- Managed services accounting
- Mobile Device Management (MDM)
- Mobile access
- Monitoring
- Multivendor antivirus management dashboard
- Multivendor backup management dashboard
- Network monitoring
- Patch management
- Remote control
- Remote monitoring
- Scripting engine
- Software deployment
- Solution center
- Systems monitoring
- Technician web control center
- Virtualization monitoring & management
Q. Who are the typical users of ConnectWise Automate?
ConnectWise Automate has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does ConnectWise Automate support?
ConnectWise Automate supports the following languages:
English
Q. Does ConnectWise Automate support mobile devices?
ConnectWise Automate supports the following devices:
iPhone, iPad
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate integrates with the following applications:
Altaro VM Backup, Autotask, CloudMonix, ConnectWise Control, ConnectWise Manage, ESET Endpoint Security, IT Glue, MSP360 Backup, SolarWinds Passportal, Tigerpaw
Q. What level of support does ConnectWise Automate offer?
ConnectWise Automate offers the following support options:
Forum, Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials
Related categories
See all software categories found for ConnectWise Automate.
- Data Centre Management Software
- IT Asset Management Software
- Network Monitoring Tools
- Backup Software
- Remote Support Software
- Mobile Device Management Software
- MSP Software
- System Management Software
- Virtualisation Software
- IT, Server & Network Monitoring Tools
- Antivirus Software
- IT Management Software
- IT Service Software
- Patch Management Software
- Network Security Software
- RMM Software
