About ConnectWise Automate

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Key benefits of ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported Languages

English

Images

Computer Patching
New Add Pod
Now Dashboard
Now Patching Flyout
Patching Dashboard
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ConnectWise Automate video
ConnectWise Automate screenshot: Computer Patching ConnectWise Automate screenshot: New Add Pod ConnectWise Automate screenshot: Now Dashboard ConnectWise Automate screenshot: Now Patching Flyout ConnectWise Automate screenshot: Patching Dashboard

Features

Total features of ConnectWise Automate: 58

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Anti Virus
  • Asset Management
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Categorization
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Custom Fields
  • Customer History
  • Customisable Branding
  • Customizable Reporting
  • Desktop Virtualization
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Notifications
  • Event Logs
  • Event Triggered Actions
  • Exceptions Management
  • Filtered Views
  • Inventory Management
  • Location Tracking
  • Maintenance Scheduling
  • Monitoring
  • Password Management
  • Patch Management
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Server Monitoring
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Usage Tracking

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Runecast Analyzer

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Reviews

Overall rating

4.2 /5
(99)
Value for Money
3.8/5
Features
4.3/5
Ease of Use
3.5/5
Customer Support
3.8/5

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Showing 5 reviews of 99
James B.
Overall rating
  • Industry: Information Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

By far the best RMM in the network of RMM

Reviewed on 05/05/2020

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is...

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros

The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons

Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

Daren A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Connectwise Automate

Reviewed on 11/12/2019

We are using Connectwise Automate for taking care of customers on a managed service contract.

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Benjamin B.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Should be call "Connectwise Autodraft"

Reviewed on 01/04/2020

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Sam H.
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Connectwise Automate

Reviewed on 25/03/2020

Connectwise Automate is a critical part of my business that I use. I could not work without it and...

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons

The only issue we have with this software is the customer support and occasional instability of the software.

Christopher J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Manage multiple environments with ease

Reviewed on 25/01/2019

Companies I have been working for have been leveraging this application for machine management for...

Companies I have been working for have been leveraging this application for machine management for years.

Pros

This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications

Cons

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.

Showing 5 reviews of 99 Read all reviews

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

ConnectWise Automate offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

ConnectWise Automate offers the following features:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

ConnectWise Automate has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

ConnectWise Automate supports the following languages:

English

ConnectWise Automate supports the following devices:

iPhone, iPad

ConnectWise Automate integrates with the following applications:

Altaro VM Backup, Autotask, CloudMonix, ConnectWise Control, ConnectWise Manage, ESET Endpoint Security, IT Glue, MSP360 Backup, SolarWinds Passportal, Tigerpaw

ConnectWise Automate offers the following support options:

Forum, Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for ConnectWise Automate.