About ConnectWise Automate
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of ConnectWise Automate
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
Business size
Deployment
- Cloud-based
- On-premises
Markets
Australia, Canada, Germany, United Kingdom, Ireland, New Zealand, United States and 2 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ConnectWise Automate: 109
Alternatives
TeamViewer
Atera
N-sight
Join.Me
Reviews
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- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Connectwise Automate
Reviewed on 11/12/2019
We are using Connectwise Automate for taking care of customers on a managed service contract.
We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
Alternatives Considered
N-sightReasons for Choosing ConnectWise Automate
We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.Switched From
N-sightReasons for Switching to ConnectWise Automate
As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.- Industry: Mechanical or Industrial Engineering
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
If you have the money to spend, spend it.. if not.. there is other options`
Reviewed on 06/05/2021
Overall, I am very happy with Connectwise Automate and would continue to use the product. If you...
Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.
Pros
The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
Cons
Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!
Alternatives Considered
TeamViewerReasons for Choosing ConnectWise Automate
The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.Switched From
TeamViewerReasons for Switching to ConnectWise Automate
Overall cost is the main reason.- Industry: Airlines/Aviation
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Should be call "Connectwise Autodraft"
Reviewed on 01/04/2020
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
Pros
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
Cons
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
Reasons for Choosing ConnectWise Automate
Kaskersky partnership forced via DoD ContractsSwitched From
CentralReasons for Switching to ConnectWise Automate
The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connectwise Automate
Reviewed on 25/03/2020
Connectwise Automate is a critical part of my business that I use. I could not work without it and...
Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Pros
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Cons
The only issue we have with this software is the customer support and occasional instability of the software.
Reasons for Switching to ConnectWise Automate
Connectwise offers what all of these tools do with many other additional options!
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
RMM to the stars
Reviewed on 29/10/2019
We used this tool when it was LabTech - and even in those days there was no comparing this to any...
We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!
Pros
The feature set has been astounding from day one.
With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.
Cons
Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see!
Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment.
Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.
ConnectWise Automate FAQs
Below are some frequently asked questions for ConnectWise Automate.Q. What type of pricing plans does ConnectWise Automate offer?
ConnectWise Automate offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact ConnectWise Automate directly for a custom pricing quote.
Q. Who are the typical users of ConnectWise Automate?
ConnectWise Automate has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does ConnectWise Automate support?
ConnectWise Automate supports the following languages:
English
Q. Does ConnectWise Automate support mobile devices?
ConnectWise Automate supports the following devices:
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise Manage, Webroot Business Endpoint Protection
Q. What level of support does ConnectWise Automate offer?
ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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See all software categories found for ConnectWise Automate.
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