Avalara

4.1 (310)
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Tax compliance done right

About Avalara

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Our Avalara Tax Compliance Suite offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.


Key benefits of Avalara

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.


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Not sure about Avalara? Compare with a popular alternative

Avalara

4.1 (310)
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Starting Price

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$25.00
month

Pricing Options

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Free trial
Free version
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.1 /5
(310)
Value for Money
3.7/5
Features
4.0/5
Ease of Use
3.9/5
Customer Support
3.6/5

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Showing 5 reviews of 310
Theresa
Theresa
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn't do it without them!

Reviewed on 30/11/2018

In the wake of South Dakota v. Wayfair, Avalara alerts us if we have nexus in a new state. This is...

In the wake of South Dakota v. Wayfair, Avalara alerts us if we have nexus in a new state. This is a priceless benefit. Also, Avalara was instrumental in helping us comply with a Tennessee customer's request for a multi-year sales tax refund. Thanks to Avalara, we survived the experience without hiring additional labor and the customer was satisfied with the outcome.

Pros

Avalara keeps up with all the nationwide changes in taxing jurisdictions month-to-month so we can focus on our business transactions and not struggle with tax compliance. They operate seamlessly in the background and keep us accurate and exposure-free.

Cons

I am eternally disappointed that I didn't come up with the concept for Avalara myself =)

David
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Tax Calculation Service

Reviewed on 03/12/2019

Pros

Avalara provided the most accurate and updated tax calculations and tables. Daily updates to region and city taxes which helps us balance our books.

Cons

The support is the least favorite thing about Avalara. Calls and Chats should be more accessible and quicker to get a person. Other than that, everything else is solid.

Response from Avalara

David, thank you for sharing about your experience with Avalara AvaTax, we look forward to continuing to serve you. We're sorry to hear you've had challenges with support calls and chat. Please know we're working to improve that experience.

Blake
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Avalara overpromises & Under-delivers

Reviewed on 23/08/2019

TERRIBLE! There are a lot of configuration issues that we had discussed in the pre-sales cycle...

TERRIBLE! There are a lot of configuration issues that we had discussed in the pre-sales cycle (like CertCapture integration, configuring marketplace facilitatort exceptions, etc.) these were all ignored and never were addressed by Avalara when we went live. Tons of issues, then their customer service doesn't respond to cases for weeks at a time. Just a really horrible customer experience. AVOID AVOID AVOID!

Pros

I liked that it integrated with all of our platforms (i.e. NetSuite, Magento and future state Shopify+) and the quoted price came in much lower than other comparative software solutions.

Cons

The setup is not intuitive. There are tons of issues where it doesn't calculate sales tax correctly or at all for some states or on returns. There are multiple different logins for different services/features (i.e. AvaTax, CertCapture, General Avalara account) which are frustrating. Also had a number of issues with our NetSuite integrations. CertCapture required us to manually upload each state certificate for each customer, then manually review and validate each one all over again. You select a state, then it doesn't select a Country and errors out, but never asks you to enter a country.... There's are just a whole lot of things not to like about Avalara.

There are a lot of configuration issues that we discussed in the pre-sales cycle, then were ignored and never addressed once we went to implement. Implementation shhTheir customer service is

Alternatives Considered

Sovos

Response from Avalara

Blake, thank you for sharing about your experience using Avalara. We are sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact our VP of Customer Excellence Bobby Sands at [email protected] so we can learn more and work to assist.

Steven
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Big help in dealing with different state tax entities

Reviewed on 22/02/2024

Pros

Sales tax has become a hot issue and a difficult one to navigate. Avalara is a huge help in managing the process and despite a few flaws, it's pretty invaluable. Saves so much time and effort

Cons

Difficult to set up and when it is not working as expected it can get in the way of processing documents.

Sabine
Sabine
Overall rating
  • Industry: Sporting Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Watched this company go from great to terrible

Reviewed on 03/04/2018

Multi district/state tax calculation made easy.

Multi district/state tax calculation made easy.

Pros

Platform is flexible and mapping is intuitive, even for complex tax situations. Easy integration with Magento Enterprise.

Cons

Reports are difficult to run. Its more complex than it should be to add manual transactions and the UI needs a considerable update. But my biggest complaint has been in the lack of customer service. It has regularly taken WEEKS for our customer service rep to respond to my emails. And when I showed the "Customer Experience Manager" at Avalara the chain of emails that shows it has regularly taken weeks, I get no apology and refuse to honor my request for a new customer service rep to take over my account. They are forcing me to work with a rep who has failed to perform. That is simply unacceptable.

I have recommended and installed Avalara, Ava Tax, Ava Reports for several organizations over the past 10 years and initially they were amazing to work with. I feel saddened that I can no longer recommend them due to the decline in their customer service.

Showing 5 reviews of 310 Read all reviews

Avalara FAQs

Below are some frequently asked questions for Avalara.

Avalara offers the following pricing plans:

  • Free Trial: Not Available

Avalara has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Avalara supports the following languages:

English

Avalara supports the following devices:

Avalara integrates with the following applications:

Acumatica Cloud ERP, Adobe Commerce, BigCommerce, Drupal, Dynamics 365, Dynamics 365 Business Central, Epicor Advanced MES, Infor Cloud ERP, Microsoft Dynamics GP, NetSuite, Pinnacle Cart, PrestaShop, QuickBooks Online, QuickBooks Online Advanced, SAP Business One, Sage 500, Sage Intacct, Shift4Shop, Shopify Plus, Stripe, WooCommerce, X-Cart

Avalara offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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