Agorapulse

Easy-to-use social media management for teams and agencies

4.6 /5 (353 reviews) Write a Review!

Agorapulse Overview

What is Agorapulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique social inbox system that helps social media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Top features of Agorapulse include an inbox for each profile that tracks incoming messages; Facebook and Instagram ad comment capturing; customizable auto-moderation rules to prevent spam; scheduling and queuing, re-queuing and advanced content preview; unlimited reports; influencer identification, and more.

Agorapulse Overview

Cost

Starting from
USD 99.00/month

Pricing options

Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)


Agorapulse Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English, French, Spanish

Media

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Agorapulse video Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Agorapulse Reviews

Agorapulse Reviews

Overall rating
4.6
/
5
Excellent
243

Very good
98

Average
9

Poor
2

Terrible
1

Value for Money
4.5
Features
4.3
Ease of Use
4.6
Customer Support
4.8
97% recommended this app
Matt T.

Recommending AgoraPulse for Social Media Management Platform

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.


Mauro G.

Reliable, easy to use with solid streamlined approval-by-customer process.

I believe when you create social content professionally you need a solid, reliable, cross-platform tool. Agorapulse provides all that with no frills and at a reasonable cost. On top of that, it has an outstanding customer service and a community of users who share feedback and tips.


Ian P.

Frustrating UI and poor integration with social media channels


Nathaly W.

Simple but Powerful

The price for the quality of the functionality and wide range of the functionality is amazing! I get almost everything I would get on sprout social but at a better price for what we need and it's so easy to navigate. On the basis I get everything I need and anything else is just a wonderful bonus. I'm excited to see how this developes


Ben M.

Has improved our agency workflow ten-fold!

Very positive, we had a hitch with shared calendars which turned out to be a bug that had never happened before, the customer service team escalated quickly and came back to me in the following days when the technical team had fixed it - couldn't ask for any more.


Matt T.
Industry: Information Technology & Services
Company size: 2-10 Employees

Recommending AgoraPulse for Social Media Management Platform

Used Daily for 1-5 months
Reviewed on 27/08/2019
Review Source: Capterra

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Pros

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Cons

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Response from AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mauro G.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Reliable, easy to use with solid streamlined approval-by-customer process.

Used Daily for 6-12 months
Reviewed on 21/07/2020
Review Source: Capterra

I believe when you create social content professionally you need a solid, reliable, cross-platform tool. Agorapulse provides all that with no frills and at a reasonable cost. On top of that, it has an outstanding customer service and a community of users who share feedback and tips.

Pros

After using Agorapulse regularly every day for more than 6 months now for posting content on Facebook, LinkedIN and Twitter, I am very impressed with its reliability. Its easy of use allows for massive bulk posting without glitches, above all if you need client's approval for every single post. Composing, adding images, keywords and hashtags, scheduling and duplicating for several social networks are streamlined and can be done easily in one shot.
Queuing by category and scheduling for specific date/time allow for fast automation of regular and on-the-fly content, quickly re-arranging posts if you need to edit your publishing schedule with last minute content.

Cons

The apps are functional however they don't offer all the features of the desktop/web version. They're OK if you need to post something fast or to approve content, but for creation and scheduling of multiple posts across networks I'd recommend to stick to the desktop version.

Response from Agorapulse

Thanks so much for the review, Mauro! I'm delighted to hear how well all the scheduling features are working for your agency.

I hear what you're saying about the mobile app. We'll make sure that we're clearer on stating what the mobile app can do v. the desktop app.

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ian P.

Frustrating UI and poor integration with social media channels

Used Daily for 6-12 months
Reviewed on 02/09/2017
Review Source: Capterra

Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Response from AgoraPulse

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nathaly W.
Industry: Utilities
Company size: 13-50 Employees

Simple but Powerful

Used Daily for 6-12 months
Reviewed on 24/06/2020
Review Source: Capterra

The price for the quality of the functionality and wide range of the functionality is amazing! I get almost everything I would get on sprout social but at a better price for what we need and it's so easy to navigate. On the basis I get everything I need and anything else is just a wonderful bonus. I'm excited to see how this developes

Pros

I like that I have all the reports I need from a general over all social stand as well as individual post. I also enjoy that I can access all the inboxes and comments section for each of the platforms. It was big worry for me to be able to get to each comment and not worry about missing one. Being able to tag comments and posts was also important to me so that I could keep track of what kind of posts to create in future.

Cons

Sprout Social gives the perfect timing for when to post something, and although Agora does give this information, it is not readily available when posting. After scheduling a bulk post on multiple pages, sometimes I want to change the whole bulk, but I have to access them one by one. It is also fantastic that I can see competitor data but I can only add on competitor on the subscription that we are on.

Response from Agorapulse

Hi Nathaly,

I love hearing how you're making great use of our reporting, inbox, and publishing features ... and that you're saving money!

You're right: we don't have the optimal time feature. But I'll add your email to our notification list for this feature -- you'll get a message when it's added to our product roadmap.

If you have any other feature requests, definitely let us know!

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Ben M.
Industry: Marketing & Advertising
Company size: 13-50 Employees

Has improved our agency workflow ten-fold!

Used Daily for 6-12 months
Reviewed on 28/05/2020
Review Source: Capterra

Very positive, we had a hitch with shared calendars which turned out to be a bug that had never happened before, the customer service team escalated quickly and came back to me in the following days when the technical team had fixed it - couldn't ask for any more.

Pros

The main reason for moving to AgoraPulse is the fact that it offers publishing, listening and community engagement with all providing great service but at a very competitive price for our size of agency.

It is constantly introducing new features such as the shared calendar which is allowing us to drop another service and bring clients on to AgoraPulse for all processes of social management.

Cons

Not much - the only thing we would love is an alert when channels have no content scheduled in, given the number of accounts we manage it would be great to have this to know when they are about to run out or have run out.

Response from Agorapulse

Hi Ben,

So glad the features, customer support, and price point are working well for your agency!

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 353 user ratings
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Agorapulse Pricing

Agorapulse Pricing

Starting from
USD 99.00/month
Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Value for Money
4.5/5
Based on 353 user ratings
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Agorapulse Features

Agorapulse Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.3/5
Based on 353 user ratings
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Categories

Additional information for Agorapulse

Additional information for Agorapulse

Key features of Agorapulse

  • @mentions
  • Activity dashboard
  • Activity tracking
  • Approval process control
  • Assignment management
  • Automated scheduling
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Campaign analysis
  • Campaign scheduling
  • Categorization
  • Channels performance
  • Click-through tracking
  • Collaboration tools
  • Communication management
  • Communications calendar
  • Compare your page with Competitors
  • Content management
  • Customer activity reporting
  • Customer segmentation
  • Customer service analytics
  • Data synchronization
  • Data visualization
  • Discount management
  • Email notifications
  • Engagement analytics
  • Event scheduling
  • Filtered views
  • Gamification
  • Geolocation
  • Heatmap
  • Inbox management
  • Keyword tracking
  • Lead generation
  • Market segmentation
  • Measure post preformance
  • Mobile alerts
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-channel distribution
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Performance reports
  • Permission management
  • Post scheduling
  • Preview functionality
  • Promotions management
  • Queue categories
  • Queue manager
  • Real time monitoring
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Role-based permissions
  • Routing options
  • Rule based publishing
  • Rules based algorithms
  • Search functionality
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Social performance management
  • Strategic planning
  • Tag fans and qualify them
  • Tagging
  • Track reach, clicks, leads and measure Earned Media
  • Trend analysis
  • URL customization
  • User activity monitoring
  • User management
  • User photos
  • Video support
  • Visual analytics
  • WYSIWYG editor

Benefits

  • Easy manage your social conversations with our inbox. Get inbox moderation rules and saved replies with any plan.
  • All annual plan users get full access to Social Media Manager School (a $997/person value).
  • All agency users get full, free access to our Agency Love program, regardless of plan size.
  • Agorapulse FAQs

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse offers the following pricing plans:

    Starting from: USD 99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Q. What are the main features of Agorapulse?

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Q. Who are the typical users of Agorapulse?

    Agorapulse has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Agorapulse support?

    Agorapulse supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse has the following pricing plans:

    Subscription

    Q. Does Agorapulse support mobile devices?

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Agorapulse integrate with?

    Agorapulse integrates with the following applications:

    Facebook, Instagram, LinkedIn, Shift, Twitter

    Q. What level of support does Agorapulse offer?

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials