Gusto
About Gusto
Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.
Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.
Gusto features:
Tools for hiring in a competitive talent market.
- Job posts and offers
- Hiring integrations
- Onboarding checklists
- Document storage
- Team building
- Software provisioning
Remote-friendly payroll and compliance capabilities.
- Tax registration in all 50 states
- Contractor payments in 80+ countries
- Mobile time tracking and geolocation
Features for building a rewarding and engaging work culture.
- Performance reviews
- Team insights
- Performance integrations
- Celebration reminders
Data and insights so you don’t miss critical opportunities.
- NEW! Ardius R&D tax credits
- NEW! Support for tax credit applications
- Custom report builder
- Project workforce costing
Effortless software syncing and workflow management.
- Integrations
- Admin permissions
- Calendar sync
Automated payroll features and benefits that fit your team’s needs.
- Broker integration
- Unlimited payroll
- Built-in calculations
- Automatic tax filings
- Health and financial benefits
- Benefits administration
Thoughtful, opinionated guidance through every twist and turn.
- Dedicated support contact
- COVID-19 resources
- Employee benefits support
- Expert support from certified HR professionals
- Unlimited support access
Key benefits of Gusto
Gusto provides award-winning payroll for businesses of all sizes. Gusto automatically calculates, pays, and files your federal, state, and local payroll taxes, as well as W-2s, 1099s, and new hire forms.
- 85% of businesses agree Gusto makes running payroll easier
- 88% of businesses agree Gusto helps them stay compliant with federal and state regulations
- It takes businesses an average of 16 minutes to run payroll each time with Gusto
- Businesses save an average of $90 per month on payroll and HR administration costs since switching to Gusto
It takes more than a paycheck to build an amazing team. With Gusto, you can offer a wide range of no-cost, low-cost, and premium health and financial benefits to support your team into the future. Plus, Gusto syncs medical, dental, and vision insurance with payroll.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best DIY software in the payroll market
Reviewed on 06/01/2021
I have been using Gusto for for a couple of years now and love it. They are consistently working on...
I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.
Pros
Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.
Cons
Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.
Alternatives Considered
Patriot PayrollReasons for Choosing Gusto
Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.Switched From
QuickBooks EnterpriseReasons for Switching to Gusto
Direct deposit turnaround, features that Patriot doesn't support- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gusto- Handle Payroll like a Pro
Reviewed on 16/09/2024
Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller...
Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success.
Pros
Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues.
Cons
Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday.
Response from Gusto
Hello Nolan,
Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights!
-Gusto
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do do it. You will get burnt
Reviewed on 23/10/2024
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months...
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance.
Pros
It had a modern user interface. It was easy to access
Cons
Absolutely no support. Failed to file and pay taxes withheld
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company to work with
Reviewed on 27/08/2024
Overall we enjoy working with Gusto and really like their customer service. Moving from a big...
Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us.
Pros
Wonderful customer service, really responsive and easy to work with.
Cons
We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.
Response from Gusto
Hello Gabrielle,
Hello,
Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with.
We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out.
Thank you again for choosing Gusto and for your valuable feedback.
-Gusto
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gusto is easy to use and good for smaller companies.
Reviewed on 09/09/2024
M overall experience with Gusto is if you have a small business this would be a good payroll...
M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses.
Pros
What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick.
Cons
They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms.
Response from Gusto
Hello Errin,
Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌
We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform.
We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance!
-Gusto
Gusto FAQs
Below are some frequently asked questions for Gusto.Q. What type of pricing plans does Gusto offer?
Gusto offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.
Q. Who are the typical users of Gusto?
Gusto has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Gusto support?
Gusto supports the following languages:
English
Q. Does Gusto support mobile devices?
Gusto supports the following devices:
Q. What other apps does Gusto integrate with?
Gusto integrates with the following applications:
15Five, 7shifts, Accelo, AccountingSuite, Aplos, ApplicantPRO, Asana, AttendanceBot, Autobooks, BambooHR, Boast, Bonusly, Bookkeeper360, Boomer, Box, Brandly, Breezy, Brex, Buildertrend, ChartHop, ClienTrak, ClockShark, Clover, Dataddo, Deputy, Dext Prepare, Drata, Dropbox Business, EasyLlama, Expensify, FreshBooks, Fulfil.IO, GitHub, GoalSpan, Google Workspace, Greenhouse, Guideline, Homebase, Homebase AI, Housecall Pro, Hubstaff, Hubstaff Tasks, JazzHR, Jirav, KeldairHR, Lattice, Lendio, OnTheClock.com, Online Check Writer, PerformYard, Procare Solutions, QuickBooks Enterprise, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, SINC, Sapling, Secureframe, Shopify, Shopify Plus, Sling, SpotOn, Synder, Time Tracker, Timeero, Trainual, Traliant, Trello, Uptick, VGS, Vagaro, Vanta, Veryfi OCR API & SDK, Veryfi Receipts OCR & Expenses, Webex Suite, When I Work, Wizehire, WorkforceHub, Workiz, Workyard, Xero, ZarMoney, ZipBooks, allGeo, monday.com, neo.tax
Q. What level of support does Gusto offer?
Gusto offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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