Mindbody

About Mindbody
Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.
New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.
Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.
In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.
Key benefits of Mindbody
• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.
• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.
• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.
• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.
• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.
• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Have to use it, but would like to use something better
Reviewed on 27/09/2023
Pros
Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.
Cons
I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mindbody delivers for music school
Reviewed on 07/11/2023
Pros
I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.
Cons
The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.
Reasons for Choosing Mindbody
We needed a management software with more features.Reasons for Switching to Mindbody
We needed a management software with more features than the one we were using.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Mindbody is not for Small Studios - Don't waste your money.
Reviewed on 15/10/2024
Mindbody was great when I first opened my business over 10 years ago. However, I would not...
Mindbody was great when I first opened my business over 10 years ago. However, I would not recommend it now to any small business. Mindbody pulled fees out of my account for a studio in Texas that I did not own that had a similar name. Thousands of dollars were taken out and it took months for the money to be received back into my account after their error. I had to call daily to get updates on my overcharged account.
Pros
It was easy for my clients to book classes on the APP.
Cons
Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for a larger company
Reviewed on 30/01/2024
Support was great and very patient. Not meant for a single therapist to run. Would be better for a...
Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.
Pros
Booking was easy after the initial set up was figured out.
Cons
Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor service, overpriced, don’t use them
Reviewed on 12/11/2023
Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if...
Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if it is even legal.
Pros
Biggest name. Expensive with huge amount of functions one does not know what to do with.
Cons
Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.
Mindbody FAQs
Below are some frequently asked questions for Mindbody.Q. What type of pricing plans does Mindbody offer?
Mindbody offers the following pricing plans:
- Starting from: $179.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Mindbody?
Mindbody has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Mindbody support?
Mindbody supports the following languages:
English
Q. Does Mindbody support mobile devices?
Mindbody supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Mindbody integrate with?
Mindbody integrates with the following applications:
ABC Trainerize, ActiveCampaign, Constant Contact, Emma by Marigold, Google Analytics 360, Google Calendar, Grow, Meta for Business, Perkville, Xero
Q. What level of support does Mindbody offer?
Mindbody offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Mindbody.
- Online Booking Systems
- Club Management Software
- Salon Software
- Appointment Scheduling Software
- Business Management Software
- Fitness Software
- Membership Management Software
- Scheduling Software
- Spa Software
- Calendaring Software
- Personal Training Software
- Dance Studio Software
- Yoga Studio Software
- Martial Arts Software
- Pilates Studio Software
- Massage Therapy Software