ShareFile

ShareFile

Secure file sharing and sync

4.5/5 (256 reviews)

ShareFile Overview

What is ShareFile?

ShareFile offers a full suite of features to ensure the smooth and secure transfer of files and documents among your desired recipients. ShareFile can be integrated with your chosen 3rd party applications and current file storage systems to ensure flexible and synchronous file storage, modification, saving, sending and retrieval of files.

ShareFile accommodates the secure sending of large files, with the ability to send and receive files of up to 100 GB in size. Files are protected with up to SSL/TLS 256-bit encryption and are kept secure in SSAE 16 accredited datacenters. Regular backups and redundant power sources ensure your files are always safe and secure.

Exchange business files with clients through one custom-branded, password-protected secure space. ShareFile's graphic design team customizes your ShareFile site to match your logo and website. Collaborate on projects with shared access, viewing and modification rights on all manner of files.

Files can be accessed from any device, mobile or desktop, allowing you to work anywhere. You can add an e-signature feature to your chosen documents. ShareFile also provides tracking tools to give you valuable insights into who has received your files. Get notified when files are received.

ShareFile Overview

Pricing

Starting from
USD 16.00/month

Pricing options

Free Trial
Subscription
Value for money

ShareFile Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), French, German, Japanese, Korean, Spanish

Screenshots

ShareFile screenshot: Folder view on iPhone
ShareFile screenshot: Folder view on iPhone ShareFile screenshot: QuickBooks, Xero, FreshBooks and Basecamp integrations ShareFile screenshot: Rich mobile editing ShareFile screenshot: Custom sharing permissions ShareFile screenshot: Secure file sharing on Android ShareFile screenshot: Sending files in Outlook (using web links) ShareFile screenshot: Folder view on iPad ShareFile screenshot: ShareFile click trail tracking ShareFile screenshot: Sending a PDF in ShareFile

ShareFile Reviews

ShareFile Reviews

Overall rating
4.5
/
5
Excellent
148

Very good
89

Average
12

Poor
2

Terrible
5

Value for Money
4.1
Features
4.4
Ease of Use
4.4
Customer Support
4.2
93% recommended this app
Michael W.

Beta tester turned daily user

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud.

Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"


Joey P.

Secure File Sharing Solution


Julia M.

Sharefile


Ravinder B.

ShareFile - Easy to use file sharing and secure data storage app

We used Sharefile to share large files (typically in Gigabytes) with our clients and internally. Earlier, we used emails and FTP for the same which is kind of very tedious task, but with Sharefile sharing large files have become an easy task and saves a lot of time.


Tim B.

THINGS ARE CHANGING

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.


Michael W.

Beta tester turned daily user

Used Daily for 2+ years
Reviewed on 29/06/2016
Review Source: GetApp

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud.

Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros

iOS save to sharefile
Easy to use interface
progress bar when uploading files
MODIFY DOCUMENTS in sharefile
share a file/folder for a # of downloads
share a file/folder for a # of days
download notifications
no sharefile account? no problem you can still see my files
Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons

Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type.

Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever.

They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joey P.
Industry: Mechanical or Industrial Engineering
Company size: 13-50 Employees

Secure File Sharing Solution

Used Weekly for 2+ years
Reviewed on 08/08/2019
Review Source: Capterra

Pros

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

Cons

No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Julia M.
Industry: Accounting
Company size: 51-200 Employees

Sharefile

Used Weekly for 2+ years
Reviewed on 22/02/2020
Review Source: Capterra

Pros

Sharefile integrates easily with Outlook, making it easy to use, and quick to send secure documents to clients. Sharefile sends an email to me each time the receiver downloads anything.

Cons

Files expire after ~30 days; some clients do not save the file and try to re-download later and are unable. For those clients, it is easier to use Suralink. The Sharefile system doesn't always work - there are times it has to be restarted, or times it is down completely. Some clients' email systems do not even recognize the emails, so they are unaware that anything has been sent.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Ravinder B.
Industry: Legal Services
Company size: 501-1,000 Employees

ShareFile - Easy to use file sharing and secure data storage app

Used Daily for 2+ years
Reviewed on 23/12/2019
Review Source: Capterra

We used Sharefile to share large files (typically in Gigabytes) with our clients and internally. Earlier, we used emails and FTP for the same which is kind of very tedious task, but with Sharefile sharing large files have become an easy task and saves a lot of time.

Pros

ShareFile is one of the best platforms to share large files with your clients, vendors and even internally within your company. It allows you to organize files in different folders. To share a file, users have to upload the files into the right folder and then the user has options to give access to the files wither via a web-link or you can share an entire folder with a group of people. Files uploaded on the Sharefile account can be accessed seamlessly from any endpoint including a mobile app, desktop or web-browser. In terms of security, Sharefile is equipped with two-factor authentication and single sign-on feature. Other important features include integration with third-party software such as office 365, Microsoft outlook and Gmail via plugins which allows real-time co-editing and co-authoring of a document.

Cons

Sharefile subscriptions come with very different pricing options with varied features. So, if you go with a basic plan you would only get basic features like storage and sharing. Other plans are a little bit costly and include features like Office 365 co-editing, Gmail and Outlook plugins, encryptions, and electronic signatures. The set of features in the Sharefile mobile app is limited and allows only basic functions. Integration with third-party software such as embedded video player, Image viewer can be improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tim B.
Industry: Medical Practice
Company size: 13-50 Employees

THINGS ARE CHANGING

Used Daily for 2+ years
Reviewed on 22/02/2018
Review Source: Capterra

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

Pros

I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

Cons

They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
8.6/10
Based on 256 user ratings
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ShareFile Pricing

ShareFile Pricing

Starting from
USD 16.00/month
Free Trial
Subscription
Value for money
Value for Money
4.1/5
Based on 256 user ratings
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ShareFile Features

ShareFile Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration
Workflow Management
Features
4.4/5
Based on 256 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ShareFile

Additional information for ShareFile

Key features of ShareFile

  • Audit trails & file version control
  • Automatic file syncing with your computer
  • Custom branding to match your business colors
  • Custom permission/visibility settings
  • Custom reporting tools
  • Customizable security settings
  • Desktop Widget with drag-and-drop
  • Full text search within documents
  • Granular folder permissions
  • Mobile app for phone and tablet
  • Multi-device access (PC, Mac or mobile)
  • Online folder creation
  • Outlook integration
  • Right Signature integration for e-signature
  • SSL/TLS 256-bit encryption and AES 256-bit encryption
  • Servers in SSAE 16 accredited datacenters
  • Set-up support from customer care team
  • ShareFile Sync: real-time folder collaboration
  • Tracking and email alerts for received files
  • Up to 10 GB file upload

Benefits

  • ShareFile Sync: This features means colleagues and clients can work together in the same folder in real-time. This removes the need to upload and download files.

  • Desktop Widget: The ShareFile desktop widget means you can access and manage shared files and folders without opening your browser. Use the drag and drop capability to move files from your desktop folders to ShareFile.

  • ShareFile ensures that all files sent or received are securely protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

  • Files resting on servers are protected with AES 256-bit encryption and are stored in one of 16 accredited datacenters. These centers feature hurricane-rated roofs and multiple redundant power sources.

  • Regular backups are performed on all data stored at the ShareFile data centers, as well as off-site data backups.

  • ShareFile mobile apps allow you to access files from any mobile device. You can also track account activity from your device, set expiration policies for the files you have saved in the mobile app, and remotely lock or wipe data from lost or stolen devices.

  • ShareFile's customizable settings allow you to set advanced user permissions. Multi-factor authentication ensures only the right clients and employees see your files.

  • ShareFile allows you to set-up custom syncing, scheduling and integration with your preferred 3rd party applications using the ShareFile Command Line Interface (SFCLI) and API.

  • ShareFile allows you to easily migrate clients using FTP for file transfer. Connect through a traditional FTP (port 21) or over an Implicit SSL/TLS connection (port 990).

  • ShareFile FAQs

    ShareFile FAQs

    Below are some frequently asked questions for ShareFile.

    Q. What type of pricing plans does ShareFile offer?

    ShareFile offers the following pricing plans:

    Starting from: USD 16.00/month

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of ShareFile?

    ShareFile offers the following features:

    • Audit trails & file version control
    • Automatic file syncing with your computer
    • Custom branding to match your business colors
    • Custom permission/visibility settings
    • Custom reporting tools
    • Customizable security settings
    • Desktop Widget with drag-and-drop
    • Full text search within documents
    • Granular folder permissions
    • Mobile app for phone and tablet
    • Multi-device access (PC, Mac or mobile)
    • Online folder creation
    • Outlook integration
    • Right Signature integration for e-signature
    • SSL/TLS 256-bit encryption and AES 256-bit encryption
    • Servers in SSAE 16 accredited datacenters
    • Set-up support from customer care team
    • ShareFile Sync: real-time folder collaboration
    • Tracking and email alerts for received files
    • Up to 10 GB file upload

    Q. Who are the typical users of ShareFile?

    ShareFile has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ShareFile support?

    ShareFile supports the following languages:

    Chinese (Simplified), French, German, Japanese, Korean, Spanish

    Q. What type of pricing plans does ShareFile offer?

    ShareFile has the following pricing plans:

    Subscription

    Q. Does ShareFile support mobile devices?

    ShareFile supports the following devices:

    iPad

    Q. What other apps does ShareFile integrate with?

    ShareFile integrates with the following applications:

    Bitium, Conga, GlobiFlow, LogicalDOC, Nintex, Podio, ProntoForms, Results CRM, eFileCabinet, inMotion

    Q. What level of support does ShareFile offer?

    ShareFile offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials