--- description: Learn more about Confluence. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Confluence Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Confluence](/software/90949/confluence) # Confluence Canonical: https://www.getapp.com.au/software/90949/confluence Page: 1 / 150\ Next: [Next page](https://www.getapp.com.au/software/90949/confluence?page=2) > Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools. > > Verdict: Rated **4.5/5** by 3719 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Confluence Centralizes team knowledge, documentation, and collaboration into a single remote-friendly workspace. Speeds up project planning and creation with AI-powered drafting, brainstorming tools, and ready-to-use templates. Enhances productivity with real-time collaborative editing, whiteboards, structured databases, and video communication options. Connects and surfaces knowledge across all integrated tools using AI-driven search for faster, more accurate answers. Supports smooth workflow organization with seamless integrations to popular tools and comprehensive user resources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3719 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 5.42 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.16 per user/month Premium: $9.73 per user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Korean, Portuguese, Russian, Spanish - **Available Countries**: Angola, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia and 17 more ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Audio File Management - Audit Trail - Blogs - Brainstorming - Brand Guidelines - Calendar Management - Catalog Management - Change Management - Checklists - Collaboration Tools - Commenting/Notes - Communication Management ## Integrations (21 total) - Balsamiq - Bitbucket - Docusign - Evernote Teams - GitHub - Gliffy - Google Calendar - Google Drive - Google Maps - Google Workspace - JIRA Service Management - Jira - Lucidchart - Microsoft OneNote - Microsoft Outlook ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Project Management Software](https://www.getapp.com.au/directory/332/project-management/software) - [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software) - [Agile Project Management Software](https://www.getapp.com.au/directory/596/agile-project-management/software) - [Enterprise Content Management Software](https://www.getapp.com.au/directory/1261/enterprise-content-management/software) ## Alternatives 1. [Google Drive](https://www.getapp.com.au/software/90762/google-drive) — 4.8/5 (28607 reviews) 2. [Google Workspace](https://www.getapp.com.au/software/90761/google-apps-for-business) — 4.7/5 (17690 reviews) 3. [OneDrive](https://www.getapp.com.au/software/91652/onedrive) — 4.5/5 (12852 reviews) 4. [Microsoft 365](https://www.getapp.com.au/software/90725/microsoft-office-365) — 4.6/5 (14154 reviews) 5. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5463 reviews) ## Reviews ### "Without a doubt the no1 wiki out there." — 4.0/5 > **Phil** | *29 November 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. > > **Cons**: Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. > > Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. ----- ### "A Day in the Life of Confluence" — 4.0/5 > **Isla** | *11 July 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: We love how Confluence's collaboration features work well enough for our team of 20. Creating and editing pages is pretty solid, and the commenting system is intuitive. We've used it for about a year now, and it's become an essential part of our workflow. > > **Cons**: One minor thing that took a bit to figure out was the integration with our existing project management tool. It's not a huge deal, but it would be great if Confluence had better documentation on this. > > I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs. ----- ### "A Great Resource for a Knowledge Base" — 3.0/5 > **Nolan** | *15 May 2025* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: It did make for an easy collaborative environment for our initial attempt at Onboarding Workflow, and allowed for an easy organization of materials, videos, documents, and workflows within our organization. > > **Cons**: It didn't allow much, at least in our application, in terms of in program collaboration. The whiteboard wasn't as intuitive as we needed for actual collaboration, and we found it easier to collaborate in a third party tool and just use Confluence as point in time references as needed. > > Overall it accomplished what we were looking for, however we found the scope too narrow for what we were expecting. It served it's purpose as a tool that could capture resources and a knowledge database, but the collaborative aspect left a little to be desired for our team. For larger orgs, it may accomplish exactly what you're looking for, but for smaller, and dynamically changing orgs, it's not as intuitive as we would have liked. ----- ### "Great Knowledge Base Tool That Keeps Teams Aligned" — 4.0/5 > **Khyan** | *24 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. > > **Cons**: The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. > > Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. ----- ### "A Decent Choice for Team Collaboration" — 4.0/5 > **Daniel** | *19 July 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Confluence works well enough for our team's documentation needs. I like the layout and flexibility of creating custom templates. It's pretty solid for collaborative projects, but took a bit to figure out at first. > > **Cons**: The biggest con is the occasional UI clutter when trying to edit a page. It can be kind of annoying to navigate through the menus and find the right options. Still, it's not a huge deal, and our team's learned to work around it. > > I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project information. While it's been a reliable tool, I've occasionally encountered minor issues with formatting and navigation, which have kept me from giving it a full 5-star rating. ----- Page: 1 / 150\ Next: [Next page](https://www.getapp.com.au/software/90949/confluence?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90949/confluence) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data