About Confluence

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing starting from:

USD 55.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Confluence

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premises

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 30 others

    Supported Languages

    English, French, German, Japanese, Korean and 3 others

    Pricing starting from:

    USD 55.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Confluence Software - Have a home for all your documentation and organize them in a consistent structure
    Confluence Software - Collaborate with your teammates using @-mentions and page comments
    Confluence Software - Use Confluence's powerful search engine to find what you need, when you need it.
    Confluence Software - Use our first class Jira integration to add context to your issues in Confluence
    Confluence Software - Create anything from marketing plans to product requirements documents, and more with our pre-made templates
    Confluence Software - Create meeting notes, project planning pages, and more.
    Confluence Software - Share documents with anyone on your team so you can collaborate together.
    Confluence Software - Assign important tasks to your teammates and create task lists for your projects.
    Confluence Software - Apply apps from our Marketplace to customize your page to fit your needs
    Confluence Software - Import files and media into your pages to add context, and provide feedback on attachments.
    Confluence Software - Create roadmaps to keep your team on track for important projects and launches
    Confluence Software - Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trending
    Confluence Software - Use in-line comments to provide contextual feedback on projects and pages
    Confluence Software - Collaborate with your team and receive notifications on the go with the Confluence mobile app.
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    Confluence video
    Confluence Software - Have a home for all your documentation and organize them in a consistent structure
    Confluence Software - Collaborate with your teammates using @-mentions and page comments
    Confluence Software - Use Confluence's powerful search engine to find what you need, when you need it.
    Confluence Software - Use our first class Jira integration to add context to your issues in Confluence
    Confluence Software - Create anything from marketing plans to product requirements documents, and more with our pre-made templates
    Confluence Software - Create meeting notes, project planning pages, and more.
    Confluence Software - Share documents with anyone on your team so you can collaborate together.
    Confluence Software - Assign important tasks to your teammates and create task lists for your projects.
    Confluence Software - Apply apps from our Marketplace to customize your page to fit your needs
    Confluence Software - Import files and media into your pages to add context, and provide feedback on attachments.
    Confluence Software - Create roadmaps to keep your team on track for important projects and launches
    Confluence Software - Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trending
    Confluence Software - Use in-line comments to provide contextual feedback on projects and pages
    Confluence Software - Collaborate with your team and receive notifications on the go with the Confluence mobile app.
    Confluence Software - 15
    Confluence Software - 16
    Confluence Software - 17
    Confluence Software - 18
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    Features

    Total features of Confluence: 99

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Audio File Management
    • Audit Trail
    • Brainstorming
    • Calendar Management
    • Cataloguing/Categorisation
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Content Management
    • Content Publishing Options
    • Customisable Branding
    • Customizable Templates
    • Data Security
    • Discussions/Forums
    • Document Capture
    • Document Classification
    • Document Generation
    • Document Management
    • Document Review
    • Document Storage
    • Documentation Management
    • Drag & Drop
    • Due Date Tracking
    • Email Management
    • Feedback Management
    • File Management
    • File Sharing
    • For the IT sector
    • Full Text Search
    • Gamification
    • Gantt/Timeline View
    • Goal Management
    • Goal Setting/Tracking
    • Idea Management
    • Idea Ranking
    • Ideation
    • Information Governance
    • Innovation Management
    • Knowledge Base Management
    • Knowledge Management
    • Marketing Calendar
    • Meeting Management
    • Milestone Tracking
    • Mind Maps
    • Mobile Access
    • Multiple Projects
    • Planning Tools
    • Portfolio Management
    • Prioritization
    • Process/Workflow Automation
    • Product Lifecycle Management
    • Product Roadmapping
    • Productivity Tools
    • Progress Tracking
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Tracking
    • Real Time Editing
    • Real-Time Chat
    • Real-Time Data
    • Real-Time Notifications
    • Release Planning
    • Reporting & Statistics
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Requirements Management
    • Resource Management
    • Rich Text Editor
    • Risk Management
    • Role-Based Permissions
    • Search/Filter
    • Self Service Portal
    • Single Sign On
    • Stakeholder Defined Attributes
    • Status Tracking
    • Strategic Planning
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Task Progress Tracking
    • Template Management
    • Text Editing
    • Third-Party Integrations
    • Time & Expense Tracking
    • Traceability
    • Transcripts/Chat History
    • Unified Directory
    • Version Control
    • Visualization
    • Workflow Management

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    Reviews

    Overall rating

    4.5 /5
    (3,387)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.3/5

    Already have Confluence?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 3,387
    Steve
    Steve
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    The Collaboration Platform You've Waited For

    Reviewed on 31/10/2019

    We document everything in Confluence. I run a digital marketing team of around 20 people and have...

    We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

    Pros

    Real-time simultaneous editing
    Ease of finding and organizing what I've written
    Constantly adding new features
    Integration with Jira and Trello is great, but also works as lightweight project management by itself

    Cons

    Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
    I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
    One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
    Also, printing is pretty tough when you have tables.

    Alternatives Considered

    Microsoft SharePoint

    Reasons for Switching to Confluence

    Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.
    Luke
    Luke
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best knowledge management and wiki out there

    Reviewed on 20/11/2020

    If you use other Atlassian products, Confluence is the perfect complement. Because exporting...

    If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

    Pros

    Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

    Cons

    It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

    Alyssa
    Overall rating
    • Industry: Events Services
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Good Place to Organize Assets

    Reviewed on 06/05/2024

    Our team (registration within events - or customer service) used Confluence almost daily to keep...

    Our team (registration within events - or customer service) used Confluence almost daily to keep all our documents and communications organized. It was a hub for for training documents, templates, you name it. It's a good place to keep your assets organized.

    Pros

    Confluence is very organized. You can add pages and subpages, you can link to different pages within those pages. You can add files and images to your notes, as well as format your documents.

    Cons

    That we don't use it anymore! As much as our department like it, it wasn't as useful to other departments in our company.

    Andrew
    Andrew
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Practical Option for Atlassian Users

    Reviewed on 04/06/2021

    When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of...

    When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

    Pros

    Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

    Cons

    As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

    Alternatives Considered

    Google Docs, Trello, Microsoft 365 and Basecamp

    Reasons for Choosing Confluence

    Direct integration with JIRA.

    Switched From

    Google Docs

    Reasons for Switching to Confluence

    Direct integration with JIRA.
    Geraldine
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The go-to documentation & knowledge sharing platform

    Reviewed on 10/02/2024

    Pros

    A lot of flexibility when it comes to structuring documentation, sharing options, organization and formatting. Great integrations with other plugins (example: Jira obviously, Bitbucket obviously, but also G-suite, Miro, and more). Templating system makes SOP implementation more efficient. Page-level permission control over who can see and edit the pages is very useful for admin documentation and people management documentation.

    Cons

    Like all Atlassian products, it's going to cost you an arm and a leg - especially if you want the nice extra features. For around 150 users, it can run you up to $3k/month, without the add-ons. Also, have to say, I'm not a big fan of the pdf exports, the formatting can be really off from the original page.

    Showing 5 reviews of 3,387 Read all reviews

    Confluence FAQs

    Below are some frequently asked questions for Confluence.

    Confluence offers the following pricing plans:

    • Starting from: USD 55.00/month View Pricing Plans
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.50 per user/month Premium: $10.50 per user/month

    Confluence has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Confluence supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Confluence integrates with the following applications:

    Balsamiq, Docusign, Evernote Teams, Gliffy, Google Calendar, Google Maps, Google Workspace, HipChat, Jira, Lucidchart, Microsoft Outlook, Microsoft SharePoint, draw.io

    Confluence offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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