TeamViewer

Remote support, remote access & online meetings software

4.6 /5 (6471 reviews) Write a Review!

TeamViewer Overview

What is TeamViewer?

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.

TeamViewer Overview

Cost

Starting from
USD 49.00/month

Pricing options

Free Trial
Subscription
Value for money

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions


TeamViewer Features

Devices
Business size
S M L
Markets
Australia, Canada, China, Germany, India and 3 others, Japan, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Screenshots

TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control
TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control TeamViewer screenshot: Online-Meetings with TeamViewer TeamViewer screenshot: Access unattended devices any time with the TeamViewer Host TeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts list TeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoin TeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupport

TeamViewer Reviews

TeamViewer Reviews

Overall rating
4.6
/
5
Excellent
4325

Very good
1892

Average
230

Poor
17

Terrible
7

Value for Money
4.4
Features
4.6
Ease of Use
4.6
Customer Support
4.3
96% recommended this app
Luis daniel R.

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.


Michael P.

Used daily by busy IT team

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.


Scott C.

Beware!


Rodrigo M.

Fast and stable

I have been using it since version 5, my micro-enterprise even provides it for use by our third parties who provide support and consultancy to our clients for the management systems we develop. In a decade of use, I can say that I have never been disappointed, it is always available very quickly for us to make a support connection with our customers, including for unmanaged servers and from one country to other. Mobile access makes it easy when you're on travel and need to solve a problem quickly. Despite being expensive by our standards, I can say without a doubt that it pays off every penny spent, I reinforce this by saying that we already do home office and remote service years before this became fashionable. At this point the expensive price teamviewer removes costs the other side of the business.


Ryan B.

Easy to use but lacking

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.


Luis daniel R.
Industry: Computer Software
Company size: 13-50 Employees

An essential asset for your team

Used Weekly for 2+ years
Reviewed on 24/12/2019
Review Source: Capterra

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael P.
Industry: Hospital & Health Care
Company size: 1,001-5,000 Employees

Used daily by busy IT team

Used Daily for 2+ years
Reviewed on 08/07/2020
Review Source: Capterra

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.

Pros

We have TeamViewer integrated with Ninja RMM and is heavily used daily to support hundreds of remote users. TeamViewer is rock-solid and does the job every time.

Cons

It would be nice to improve the client experience when requesting support from a technician. Perhaps being able to send a link via email to the user would assist the lesser technically capable users.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Scott C.
Industry: Computer Software
Company size: 2-10 Employees

Beware!

Used Daily for 2+ years
Reviewed on 15/05/2019
Review Source: Capterra

Pros

Does a pretty good job with supporting our customers.

Cons

I have been a corporate Team Viewer user with a paid annual subscription for over 4 years. All in all it is a pretty good tool. I do however question the leadership decision making as far as new wiz bang features vs. completing just basic functionality. I have been asking for an audio cue when a new customer requests a session for over 3 years. They provide an audio cue when a chat message comes in, and an email when a session is requested, but not a simple basic audio cue. When working with multiple machines and monitors, this is a critical but simple ask. Their stubbornness is troubling and diminishing my confidence in the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Rodrigo M.
Industry: Computer Software
Company size: Self Employed

Fast and stable

Used Daily for 2+ years
Reviewed on 10/04/2020
Review Source: Capterra

I have been using it since version 5, my micro-enterprise even provides it for use by our third parties who provide support and consultancy to our clients for the management systems we develop. In a decade of use, I can say that I have never been disappointed, it is always available very quickly for us to make a support connection with our customers, including for unmanaged servers and from one country to other. Mobile access makes it easy when you're on travel and need to solve a problem quickly. Despite being expensive by our standards, I can say without a doubt that it pays off every penny spent, I reinforce this by saying that we already do home office and remote service years before this became fashionable. At this point the expensive price teamviewer removes costs the other side of the business.

Pros

The most interesting feature of the teamviewer is the availability: the connection always works very quickly. Something that does not always remember is that bypass any configuration for firewall and ports and is very easy for any intermediate user understand how to activate and how to pass the ID/password without much explanation.

Cons

The versions have become more bureaucratic, adding cost and functions that a small company does not need. If you just need efficient casual support, this application starts to be close to the end of the cost-benefit line. There could be a simpler portable version, with only remote access functions for support purposes, without account registration, and therefore cheaper. It is ideal as it is for medium or large companies, but this suggestion would make it easier for micro or small companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ryan B.
Industry: Computer Hardware
Company size: 201-500 Employees

Easy to use but lacking

Used Daily for 2+ years
Reviewed on 21/05/2020
Review Source: Capterra

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.

Pros

The most impactful feature regarding this product is the ability to assist others who need help and it is free to use as well for personal use. Teamviewer is a remote software that allows you to remote into another person's software in order to help them and troubleshoot any issues they are experiencing, along with transferring files that may aid in helping you fix their issuen

Due to it having a free license option you are able to take it for a test run by choosing the option personal (non-commercial) which gives you the basic functionality like remoting into a person's pc and transferring files, if you purchase licenses than you unlock a few more features.

Cons

The least thing I liked about this software was the limitations compared to another software called logmein such as the ability to freeze screens, access certain aspects of a computer without needing to remote in like changing the username and password. And the problems that occur when a customer uses a tablet or phone on wireless networks where it takes forever to load which can be expected but also sometime it never loads.

The one thing I don't like is the inability to use a person's camera to see what they see for wiring that logmein (rescueme) can do through lens sessions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.9/10
Based on 6,471 user ratings
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TeamViewer Pricing

TeamViewer Pricing

Starting from
USD 49.00/month
Free Trial
Subscription
Value for money

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions

Value for Money
4.4/5
Based on 6,471 user ratings
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TeamViewer Features

TeamViewer Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 6,471 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for TeamViewer

Additional information for TeamViewer

Key features of TeamViewer

  • AES (256 bit) session encryption
  • Access control
  • Alerts
  • Assignment management
  • Automatic discovery
  • Automatic notifications
  • Black screen
  • Built-in reporting
  • Bulk actions
  • Calendar management
  • Channel groups
  • Chat
  • Chat history
  • Collaboration tools
  • Collision detection
  • Computers & contacts management
  • Customer feedback forms
  • Direct LAN connections via TCP/IP
  • Drag & drop
  • Email client integration
  • File transfer
  • Group sharing
  • High-definition VoIP
  • Instant messaging
  • Integrated monitoring checks
  • Integrated service desk
  • Mass deployment
  • Meeting management
  • Meeting scheduling
  • Multi-language
  • Multi-monitor support
  • Multi-platform
  • Multilayered support
  • Offline messaging
  • Outlook meeting add-in
  • Policy-based settings
  • Priorization
  • Quoting
  • Real-time remote control
  • Remote access
  • Remote administration
  • Remote audio & video
  • Remote control
  • Remote printing
  • Remote support
  • Restart remote computer
  • Rights management
  • SOS button
  • Screen sharing
  • Service queue
  • Session commenting
  • Session handover
  • Session recording
  • Special keys
  • Synchronous clipboard
  • Telephone & video conferencing
  • Terminal server support
  • Topic lists
  • Two-factor authentication
  • Unattended access
  • User & device management
  • User account control
  • Video calls
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Whiteboard
  • iOS/Android screen sharing SDK

Benefits

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.

  • TeamViewer FAQs

    TeamViewer FAQs

    Below are some frequently asked questions for TeamViewer.

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer offers the following pricing plans:

    Starting from: USD 49.00/month

    Pricing model: Subscription

    Free Trial: Available

    Single User: $49.00/month for one seat and one session Multi User: $99.00/month for multiple seats and one session For Teams: $199.00/month for multiple seats and three sessions

    Q. What are the main features of TeamViewer?

    TeamViewer offers the following features:

    • AES (256 bit) session encryption
    • Access control
    • Alerts
    • Assignment management
    • Automatic discovery
    • Automatic notifications
    • Black screen
    • Built-in reporting
    • Bulk actions
    • Calendar management
    • Channel groups
    • Chat
    • Chat history
    • Collaboration tools
    • Collision detection
    • Computers & contacts management
    • Customer feedback forms
    • Direct LAN connections via TCP/IP
    • Drag & drop
    • Email client integration
    • File transfer
    • Group sharing
    • High-definition VoIP
    • Instant messaging
    • Integrated monitoring checks
    • Integrated service desk
    • Mass deployment
    • Meeting management
    • Meeting scheduling
    • Multi-language
    • Multi-monitor support
    • Multi-platform
    • Multilayered support
    • Offline messaging
    • Outlook meeting add-in
    • Policy-based settings
    • Priorization
    • Quoting
    • Real-time remote control
    • Remote access
    • Remote administration
    • Remote audio & video
    • Remote control
    • Remote printing
    • Remote support
    • Restart remote computer
    • Rights management
    • SOS button
    • Screen sharing
    • Service queue
    • Session commenting
    • Session handover
    • Session recording
    • Special keys
    • Synchronous clipboard
    • Telephone & video conferencing
    • Terminal server support
    • Topic lists
    • Two-factor authentication
    • Unattended access
    • User & device management
    • User account control
    • Video calls
    • Virtual private network (VPN) channel
    • Wake-on-LAN
    • Whiteboard
    • iOS/Android screen sharing SDK

    Q. Who are the typical users of TeamViewer?

    TeamViewer has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does TeamViewer support?

    TeamViewer supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer has the following pricing plans:

    Subscription

    Q. Does TeamViewer support mobile devices?

    TeamViewer supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TeamViewer integrate with?

    TeamViewer integrates with the following applications:

    Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, SysAid, TOPdesk, YOUZER, Zendesk, eWay-CRM

    Q. What level of support does TeamViewer offer?

    TeamViewer offers the following support options:

    Knowledge Base, Phone Support, Video Tutorials, Online Support, FAQs, Forum