--- description: Learn more about mfr field service management. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mfr field service management Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [mfr field service management](/software/90892/mobile-field-report) # mfr field service management Canonical: https://www.getapp.com.au/software/90892/mobile-field-report Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90892/mobile-field-report?page=2) > No other FSM software combines AI scheduling, dynamic checklists, and automated customer integration in one seamless process. mfr® connects dispatchers, technicians, and customers in one compliant cloud platform – trusted by 10,000+ users across mechanical engineering, HVAC, and facility management. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of mfr field service management 1\. AI-Powered Scheduling Automatically assign the right technician by qualification, route, and availability with mfr® Field Service Management's AI-powered scheduling engine – reducing planning effort by over 20%, eliminating double bookings, and enabling dispatchers to manage significantly more jobs per day without additional headcount. 2. Dynamic Checklists \& Mobile Documentation Capture photos, measurements, customer signatures, and legally compliant service records directly from the field with mfr® Field Service Management's dynamic checklists – with mandatory fields, validation rules, and full offline functionality ensuring up to 90% fewer complaints and complete documentation at every job. 3. Real-Time Dashboards \& KPI Monitoring Track technician utilization, SLA compliance, first-time fix rates, and field performance live with mfr® Field Service Management's real-time dashboards – giving service managers the data they need to identify bottlenecks early and make decisions based on facts instead of gut feeling. 4. Customer Portal \& Automated Communication Let customers book appointments, track service status, and access reports anytime with mfr® Field Service Management's self-service portal – automatically keeping every stakeholder informed at every stage and reducing inbound calls and back-office workload significantly. 5. End-to-End Invoicing \& Process Integration Transfer labor costs, travel times, material usage, and service records automatically from field to invoice with mfr® Field Service Management – eliminating manual handovers, double entry, and delayed billing across the entire operation for up to 80% faster invoicing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 12 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Simplias - **Location**: Leipzig, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: EUR 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: mfr® Preismodelle – Für effiziente Serviceeinsätze und starke Teams 🔧 Field Service (pro Nutzer/Monat, ab 5 Nutzer) Für Teams im Außendienst, die zuverlässig planen und sauber dokumentieren wollen. Basic – 29 € ✔ Digitale Checklisten (bis 30 Schritte) ✔ Mobile App inkl. Zeiterfassung \& Auftragsabwicklung ✔ Einsatzplanung \& Tourenoptimierung ✔ Ideal für kleinere Serviceteams mit klaren Strukturen Professional – 39 € ✔ Wartungsplaner \& Anlagenhistorie ✔ Eigenes Branding (CI-konforme Außendarstellung) ✔ Automatische Kundenbenachrichtigung ✔ Empfehlung für Teams mit wiederkehrenden Serviceeinsätzen Enterprise – 55 € ✔ KI-gestützte Planung \& automatische Terminvergabe ✔ Checklisten bis 120 Schritte ✔ Single Sign-On (SSO) ✔ Optimal für große Serviceteams mit hohem Koordinationsaufwand ➡️ Alle Pakete starten ab 5 Lizenzen – ideal ab ca. 5+ Techniker\*innen im Außendienst. 📁 mfr Project – 99 €/Monat (zzgl. 15 €/Nutzer) Für Serviceleiter, die interne Aufgaben, Materialeinsatz und Projektabläufe digital steuern wollen: ✔ Projektplanung mit Kanban ✔ Ressourcen- \& Zeitmanagement ✔ Projektchat \& Dokumentenupload 📄 mfr Office – 75 €/Monat (zzgl. 20 €/Nutzer) Verbindet Innendienst mit Serviceeinsätzen: ✔ Angebote \& Rechnungen (inkl. GAEB \& DATEV) ✔ Projekt- \& Nachkalkulation ✔ Ideal als Schnittstelle zwischen Technik \& Verwaltung ➕ Optional zubuchbar: GPS-Tracking \& Fahrtenbuch – 12 €/Monat (inkl. Hardware ab 150 € einmalig) Telefon-Support – 20 % der mtl. Lizenzkosten Schnittstellen \& Individualisierung – auf Anfrage 📆 Vertragslaufzeit: 12 Monate (automatische Verlängerung), Kündigung bis 3 Monate vor Laufzeitende. ☁️ 100 % Cloudlösung – keine Installation, sofort einsatzbereit im Team. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Austria, Canada, Germany, Switzerland, United Kingdom, United States ## Features - API - Absence Management - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Asset Tracking - Attendance Management - Attendance Tracking - Automated Scheduling - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Calibration Management ## Integrations (9 total) - DATEV Report - Dynamics 365 Business Central - Google Maps - Make - Microsoft Azure - Microsoft Excel - SAP Business One - Zapier - easybill ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Time and Expense Software](https://www.getapp.com.au/directory/264/time-tracking-expense/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) ## Alternatives 1. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1456 reviews) 2. [Verizon Connect](https://www.getapp.com.au/software/91400/fleetmatics-work) — 3.2/5 (944 reviews) 3. [Commusoft](https://www.getapp.com.au/software/106265/commusoft) — 4.7/5 (209 reviews) 4. [Housecall Pro](https://www.getapp.com.au/software/101089/housecall-pro) — 4.7/5 (2739 reviews) 5. [Kickserv](https://www.getapp.com.au/software/8259/kickserv) — 4.4/5 (387 reviews) ## Reviews ### "MFR, Great tool for delivering services to your clients\!" — 5.0/5 > **Edward** | *9 August 2018* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, completeness of available tools, pricing structure, flexibility to create own checklists, mobile Application, reporting tools and online tracking > > **Cons**: minor translation errors, but these are updated continiously > > MFR is a great tool to have when delivering all kinds of services to your client base. The tool includes all required options you need and the pricing is one of the best I have seen in the market ----- ### "Half year reviews" — 5.0/5 > **Heiko** | *1 October 2015* | Renewables & Environment > > **Pros**: Easy to use, checklists can easy be created and changed by yourself, all the stored datas are available for the service engineers, ( which is very handy in case of a second visit ) , you don't need to set in any application dates twice, This time and money saving and leads more trustable values and information > > **Cons**: Windows tablets will not be supported. > > We are using MFR since more than 4 month life as our master service tool. It helps us to optimise our service organisation and our service engineers benefit from the defined checklists. These checklists can be attached with extra information regarding the specific tasks and will in this way lead to standard follow up. The support by the MFR team is excellent and they were uncomplicated by adapting the system according to our internal processes. ----- ### "Very Helpful Tool" — 5.0/5 > **Kristin** | *9 August 2018* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: It is fast, flexible, simple and the support is great > > **Cons**: Some parts of the administrative editing options at the online platform are improvable ----- ### "Very positive experience" — 5.0/5 > **Irene** | *14 August 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Excellent usability, can be used on any devices, you can upload documents, print them, sign directly (tablet used) > > **Cons**: Overview of all orders when you're using the App Vision is better when using a computer or a larger tablet Overwiew is not as good on a smaller device such as iPhone ----- ### "Einrichtung MFR" — 5.0/5 > **Alexander** | *9 April 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Erstellung von Aufmaß, Angebot, Rechnung . Verwalten von Kundendaten > > **Cons**: Formatierung der Kopf und Fußzeile lässt sich durch den Nutzer nicht ändern > > Übersichtlich und intuitiv zu bedienen ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90892/mobile-field-report?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90892/mobile-field-report) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data