--- description: Learn more about SysAid. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.com.au/software/90863/sysaid Page: 1 / 22\ Next: [Next page](https://www.getapp.com.au/software/90863/sysaid?page=2) > SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management. > > Verdict: Rated **4.5/5** by 511 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SysAid • Employees can receive assistance much faster, reducing mean time to resolution (MTTR) for support requests. • Administrators are able to resolve complex issues more quickly, improving overall response times. • The intuitive interface and conversational self-serve experience enable employees to access support at any time through their preferred channels. • Improved employee satisfaction (CSAT) scores are achieved through exceptional self-service options. • IT administrators and service management leaders are able to focus on strategic tasks and projects, rather than routine support requests. • Employees are not required to wait for responses and can maintain their workflow, resulting in fewer interruptions. •Productivity is optimized across the organization due to faster issue resolution and streamlined support processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 511 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid Technologies - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin and 189 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Bandwidth Monitoring - Barcode/Ticket Scanning ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [Workflow Management Software](https://www.getapp.com.au/directory/566/business-workflow/software) - [IT, Server and Network Monitoring Tools](https://www.getapp.com.au/directory/652/it-server-network-monitoring/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *28 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Cons**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "Adopting Sysaid for ITSM, Change Management and Asset Control" — 5.0/5 > **Joel** | *3 December 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Firstly, ROI. Additionally, ease of install and configuration, customization, template setup and workflow. > > **Cons**: Asset management. It's not bad, but it's not great. > > Great support all the way through the install and setup. Post implementation interactions were fantastic as well. ----- ### "I look forward to SysAid 4 years from now." — 3.0/5 > **Samuel** | *3 December 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: AI's ability to reference Company Documents. > > **Cons**: To many bugs in the system Non-HTML email system > > Implementation is still happening after go live. That stressful. ----- ### "SysAid Helpdesk System" — 4.0/5 > **John** | *21 February 2025* | Civil Engineering | Recommendation rating: 8.0/10 > > **Pros**: Very customizable, everything is ran from the cloud so users can access it from anywhere. Support seems to be on top of things when I've opened a ticket > > **Cons**: While it is very customizable, this also makes it very time consuming to set up every aspect of the helpdesk system. You have to create / change fields, categories, routing etc... to your custom needs > > Overall I'm happy with SysAid so far. We used it to replace an on-prem and so far it's doing what we need from it. We have a lot to learn about it still as well ----- ### "Vishal's Review on SysAid" — 4.0/5 > **Vishal** | *6 September 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I most appreciate SysAid’s automated ticket routing and prioritization, which streamline our support processes and ensure efficient handling of requests. The comprehensive self-service portal also stands out for empowering users to solve common issues independently. > > **Cons**: I liked least SysAid’s limited customization options, which restrict how we can tailor the platform to fit specific organizational needs. Additionally, the complexity involved in integrating SysAid with other systems often requires significant effort and additional support. > > Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution times and streamlined operations. However, its limitations in customization and integration can sometimes pose challenges. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.com.au/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data