About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Pricing starting from:

USD 50.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

Pricing starting from:

USD 50.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows
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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

Features

Total features of Dynamics 365: 102

  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Analytics/ROI Tracking
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Post Scheduling
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management
  • Work Order Management
  • Workflow Management

Alternatives

Salesforce Sales Cloud

4.4
#1 Alternative to Dynamics 365
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

SAP Business One

4.2
#2 Alternative to Dynamics 365
Enterprise resource planning software for SMEs. Manage every aspect of your small or midsize business with SAP Business...

HubSpot CRM

4.5
#3 Alternative to Dynamics 365
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

NetSuite

4.1
#4 Alternative to Dynamics 365
NetSuite provides organisations with an integrated system of cloud applications that helps them run their business....

Reviews

Overall rating

4.3 /5
(4,191)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support
4.2/5

Already have Dynamics 365?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 4,191
Ty C.
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics in a league of it's own

Reviewed on 15/11/2019

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
Verified Reviewer
Overall rating
  • Industry: Printing
  • Company size: 51-200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Dynamics 365 for Business

Reviewed on 27/12/2021

Overall, Dynamics has left a positive mark on our business. We saw gains in efficiency, sales,...

Overall, Dynamics has left a positive mark on our business. We saw gains in efficiency, sales, profits, and more.

Pros

This software allowed our company to manage a large variety of customers easily and effectively. This was a great solution that boosted revenue and sales dramatically once we optimized it to fit our business needs.

Cons

Dynamics 365 integrates strongly with only other Microsoft products. It would be nice to gain some outside functionality that is not natively supported in Dynamics.

Alternatives Considered

NetSuite

Reasons for Switching to Dynamics 365

When we were running Dynamics, we heavily utilized Microsoft products and felt the strong integration between them made Dynamics a good fit for our company.
Sandra S.
Overall rating
  • Industry: Mining & Metals
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Difficult to use

Reviewed on 14/12/2021

If there was an option I would stick with Vision.

If there was an option I would stick with Vision.

Pros

The only thing I like about this software is the expense report management. You can upload your receipts and it will read it automatically.

Cons

This software is not user friendly. At the beginning I got lost setting up a client then setting up a project and there are way too many steps after that, you are jumping all over the place instead of it being all together. too much time is wasted in setting up the client and the project.

José raúl P.
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great CRM for B2B Businesses

Reviewed on 09/11/2021

Great CRM software for B2B enterprises

Great CRM software for B2B enterprises

Pros

customer support, document management capacity, dashboards, and ad-hoc report builder from the setup phase

Cons

missing integration with other Microsoft products such as Linkedin

Alternatives Considered

NetSuite CRM, Zoho CRM and HubSpot CRM

Reasons for Switching to Dynamics 365

customer support, Microsoft current relationship (Ms Suite)
Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

One software to rule them all.

Reviewed on 02/12/2021

Dynamics 365 is used to manage every aspect of the enterprise. Many users are satisfied with legal...

Dynamics 365 is used to manage every aspect of the enterprise. Many users are satisfied with legal requirements, fiscal reporting and ensuring the consistency of processes. The learning curve of the system is quite short, and you can integrate a new employee quite quickly.

Pros

I really like how it can be extended with additional applications, modifications and integration with other products.

Cons

Reporting could be more dynamic and user-changeable. Creating or changing reports is least to say inconvenient.

Showing 5 reviews of 4,191 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: USD 50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.