--- description: Learn more about Kissmetrics. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kissmetrics Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Web Analytics Tools](/directory/109/web-analytics/software) > [Kissmetrics](/software/90836/kissmetrics) # Kissmetrics Canonical: https://www.getapp.com.au/software/90836/kissmetrics Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90836/kissmetrics?page=2) > Kissmetrics is a behavioral analytics solution for product and marketing teams. We give companies actionable data and help them uncover insights on acquisition, engagement, retention, and revenue to grow their businesses. > > Verdict: Rated **4.1/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kissmetrics Gain valuable insight into revenue data with Kissmetrics' revenue reports. It'll show all the channels that are bringing money, lined up next to each other for comparison. Learn what works well with users and what doesn't, with A/B testing. Identify drains on growth with Kissmetrics Funnel Reporting. Segment traffic to see who converts best and then grow that ideal audience. Contact individual segments with a tailored message by exporting lists. Set up reports to know how audiences interact online, from anonymity to churn. Track feature use \& retention with Kissmetrics Cohort Reporting. See how groups behave over time as markets, competitors \& customer needs change. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 19 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Kissmetrics - **Location**: Corte Madera, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Silver: $299/month for up to 10,000 unique visitors per month, with email and in-app chat support Gold: $499/month for up to 25,000 unique visitors with email, in-app chat, and phone support. Enterprise: Contact Kissmetrics for pricing for over 25,000 unique visitors per month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Behavior Tracking - Campaign Analytics - Campaign Management - Campaign Tracking - Cohort Analysis - Collaboration Tools - Conversion Tracking - Customer Journey Mapping - Customer Segmentation - Customizable Reports - Dashboard - Dashboard Creation - Data Connectors - Data Discovery - Data Import/Export ## Integrations (18 total) - AB Tasty - Adobe Commerce - CallRail - Help Scout - HubSpot CRM - LiveChat - Mailchimp - Marketo Engage - Qualaroo - Recurly - Ringostat - Segment - Shopify - Slack - WooCommerce ... and 3 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software) ## Related Categories - [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software) - [Dashboard Software](https://www.getapp.com.au/directory/586/reporting-dashboard/software) - [Marketing Analytics Software](https://www.getapp.com.au/directory/602/marketing-analytics/software) - [Data Analysis Software](https://www.getapp.com.au/directory/1129/data-analysis/software) - [Product Analytics Tools](https://www.getapp.com.au/directory/3791/product-analytics/software) ## Alternatives 1. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Improvado](https://www.getapp.com.au/software/112657/improvado) — 4.5/5 (22 reviews) 3. [Mixpanel](https://www.getapp.com.au/software/90837/mixpanel) — 4.5/5 (145 reviews) 4. [Basis Technologies](https://www.getapp.com.au/software/127931/quanticmind) — 4.4/5 (17 reviews) 5. [Lebesgue](https://www.getapp.com.au/software/2052208/lebesgue) — 4.9/5 (43 reviews) ## Reviews ### "Kissmetrics makes sure I can hit the curve balls out of the park" — 5.0/5 > **Shawn** | *24 October 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Quick access to the reports that I need most Customizable user Populations Super fast time over time and Cohort comparisons > > **Cons**: I wish that there were more dashboard options, a way to set up automatic reports that would build and refresh in the app with a way to always have certain filters applied. There is a dashboard, and it is very useful, but all Kissmetrics users share the same dashboard, and the dashboard does not allow overall filters (like excluding certain populations from all dashboard data) > > I am a daily Kissmetrics user, I start off my day checking my morning email to look for anything odd that might show up in the top 5 metrics that indicate product performance issues. Then I use the population feature to check out the most important cohorts of my users. I generally get around a dozen questions per day asking about feature use, or adoption rate, and I use Kissmetrics to pull those answers. ----- ### "Great Tool for Tracking users Behaviour towards web based product" — 4.0/5 > **Verified Reviewer** | *26 September 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: 1. Great tool for collecting the user interaction data towards web based products by defining user events. 2. You can easily track what are the features user liking and buying the product and from where they are abondaning it. 3. It really helps in making decisions towards the products and by performing AB tests over web based products. 4. You can easily acces the analytics data from anywhere by just logging in their site and defining your user funnel. 5. It is also easy to implement over source code of the product just need to include one javascript code and you can fire your events on every user actions. > > **Cons**: The interface design of the admin tool is not good. > > Experience was really good with this product we have made some very good decisions by seeing the user behaviour over our products. ----- ### "The pricing structure is misleading" — 1.0/5 > **Verified Reviewer** | *21 February 2024* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: Nothing. Other platforms offer similar (if not the same) features. > > **Cons**: The pricing structure listed on their website is misleading. I signed up for the Pay As You Go Plan, assuming I would pay only for my website's low traffic (fewer than 200 monthly visits). Everything was fine. But their service is subpar compared to others, so I stopped using it. I thought returning later with the Pay As You Go plan was OK, assuming I wouldn't have to worry about breaking the bank. A few months later, I got 3 charges on the same day\! $25.99 each. Upon contacting support, they said those charges were because my free trial period was over, and those were retroactive charges. They said they tried to issue charges before, but my credit card didn't let it go through (which is BS because when that happens, you get notified by email - or at least you should - and my credit card company notifies me when my card is blocked and someone tries to issue a payment request). > > Terrible. I never even properly used the platform and had to pay 3 months worth of the paid plan in a single day. The support said that there's nothing they can do as it was my choice to sign up and put my credit card information on the platform. ----- ### "Amazingly helpful, but really hard to implement and maintain" — 5.0/5 > **Verified Reviewer** | *15 August 2017* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: I think it's fair to say that Kissmetrics alongside Mixpanel are the 2 best tracking and leads analysis tools right now and for us, Kissmetrics won the competition for having a more accurate tracking tools and better pricing for a B2C company. Generally these apps are made for B2B companies and therefore their pricing won't make sense for B2C since the total number of events they track easily impacts the price. > > **Cons**: It takes a long time to implement it correctly especially if you have a complicated website with too many different events and properties. They do help you to implement it but after it's done, you pretty much need to take care of new events tracking yourself. (Though, their support team still help you if you ask them questions) There are certain limitations to it too: - AdWords' dynamic tracking can't be reach by Kissmetrics. So if someone clicks on your AdWords ad, Kissmetrics only tells you it's Google. It can't tell you which ad group or ad it is coming from. Unless of course you deactivate the dynamic tracking and manually put the old UTM trackings for each ad in place. - If you are doing Facebook Lead Ads, you should know since the lead conversion is happening outside of your main website, you can't store that information with the cookie attached to it to Kissmetrics or any other event tracking software. - Kissmetrics says they have a good Salesforce integrations but it's not as smooth as you think it is. First of all, it's like an iframe within your SF and second of all, you can't do reporting within Salesforce regarding the Kissmetrics data. Their team says Kissmetrics should be the only place for your BI team to do reporting from. All these aside, I still believe Kissmetrics is the best event tracking app out there with amazing pricing. ----- ### "Very powerful analytics platform for mid or large sized businesses" — 4.0/5 > **Ahmed** | *27 June 2022* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: The UX are significant within the platform, one thing I love about Kissmetrics is that it is not only designed to report on the numbers but pretty much everything. It is easy to set up dashboards and understand the customer journey and user behaviour. > > **Cons**: This tool is not for small-sized businesses as you cannot get too much out of it when using the product. Another thing is the price, even the starting price is about $850 per month and it goes up depending on what you want within. People do require training to be able to use the platform ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90836/kissmetrics?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90836/kissmetrics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data