Grasshopper

Grasshopper

Turn the World Into Your Office

4.5/5 (271 reviews)

Grasshopper Overview

What is Grasshopper?

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere. For more information visit, http://grasshopper.com.

Grasshopper Overview

Pricing

Starting from
USD 26.00/month

Pricing options

Free Trial
Subscription
Value for money

Grasshopper Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Grasshopper screenshot: Call log
Grasshopper screenshot: Call log Grasshopper screenshot: Dial pad Grasshopper screenshot: Settings Grasshopper screenshot: Texting Grasshopper screenshot: Text inbox Grasshopper screenshot: Extensions Grasshopper screenshot: Greetings Grasshopper screenshot: All calls Grasshopper screenshot: Dialer Grasshopper screenshot: Inbox

Grasshopper Reviews

Grasshopper Reviews

Overall rating
4.5
/
5 271 reviews
Excellent
174

Very good
73

Average
18

Poor
3

Terrible
3

Value for Money
4.5
Features
4.4
Ease of Use
4.5
Customer Support
4.6
91% recommended this app
Marlon N.

The Best Virtual Phone System There Is!

My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!


Alexandra R.

Grasshopper is an Amazing Tool for Entrepreneurs

We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company.

Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user.

You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality.

If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility.

Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.


Barry H.

Great for small business

Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.


Lisa H.

Full-featured phone system at a reasonable price

My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.


Verified Reviewer

Grasshopper is perfect for home, on the go and remote work businesses

As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!


Marlon N.
Industry: Hospitality
Company size: 13-50 Employees

The Best Virtual Phone System There Is!

Used Daily for 2+ years
Reviewed on 19/11/2019
Review Source: Capterra

My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!

Pros

That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature!

With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier!

Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.

Cons

My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexandra R.
Industry: Design
Company size: 2-10 Employees

Grasshopper is an Amazing Tool for Entrepreneurs

Reviewed on 25/11/2015
Review Source: GetApp

We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company.

Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user.

You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality.

If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility.

Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Pros

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include:

*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot
*Create a ton of extensions
*Mobile App is really helpful - you can dial out using your vanity number
*Voicemails delivered to your inbox or listed to them over the mobile app
*Call screening (personal favorite, so I can truly decide if I want to take that call or not!)
*Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Cons

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that.

Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Response from Grasshopper

Hi there,

Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :)

- Mary

Rating breakdown

Value for Money
Ease of Use
Customer Support

Barry H.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Great for small business

Used Daily for 1+ year
Reviewed on 13/12/2018
Review Source: Capterra

Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.

Pros

Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.

Cons

The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lisa H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Full-featured phone system at a reasonable price

Used Daily for 1+ year
Reviewed on 12/04/2019
Review Source: Capterra

My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.

Pros

It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension.

I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!

Cons

I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Music
Company size: 2-10 Employees

Grasshopper is perfect for home, on the go and remote work businesses

Used Daily for 2+ years
Reviewed on 29/11/2018
Review Source: Capterra

As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!

Pros

I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.

Cons

I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 271 user ratings
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Grasshopper Pricing

Grasshopper Pricing

Starting from
USD 26.00/month
Free Trial
Subscription
Value for money
Value for Money
4.5/5
Based on 271 user ratings
Compare value for money rating with alternatives
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Grasshopper Features

Grasshopper Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Instant Messaging
Monitoring
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.4/5
Based on 271 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Grasshopper

Additional information for Grasshopper

Key features of Grasshopper

  • Call Forwarding
  • Call Screening
  • Conference Calling
  • Custom Main Greeting
  • Keep Your Existing #
  • Local Numbers
  • Name Directory
  • On Hold Music
  • Toll Free Numbers
  • Unlimited Call Handling
  • Unlimited Extensions
  • Voice Studio
  • Voicemail Transcription
  • Voicemails delivered to your email

Benefits

- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.

Grasshopper FAQs

Grasshopper FAQs

Below are some frequently asked questions for Grasshopper.

Q. What type of pricing plans does Grasshopper offer?

Grasshopper offers the following pricing plans:

Starting from: USD 26.00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Grasshopper?

Grasshopper offers the following features:

  • Call Forwarding
  • Call Screening
  • Conference Calling
  • Custom Main Greeting
  • Keep Your Existing #
  • Local Numbers
  • Name Directory
  • On Hold Music
  • Toll Free Numbers
  • Unlimited Call Handling
  • Unlimited Extensions
  • Voice Studio
  • Voicemail Transcription
  • Voicemails delivered to your email

Q. Who are the typical users of Grasshopper?

Grasshopper has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Grasshopper support?

Grasshopper supports the following languages:

English

Q. What type of pricing plans does Grasshopper offer?

Grasshopper has the following pricing plans:

Subscription

Q. Does Grasshopper support mobile devices?

Grasshopper supports the following devices:

Android, iPhone

Q. What other apps does Grasshopper integrate with?

Grasshopper integrates with the following applications:

Bitium, Firepoint, Google Voice, Kunversion+, LiveChat, Skype, Zapier

Q. What level of support does Grasshopper offer?

Grasshopper offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support