Booker

Booker does what we need, support has always been responsive and it is easy to use.

This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know

7/10

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!