Booker Software

Spa and Salon Business Management Software

4.1 /5 (916 reviews) Write a Review!

Booker Software Overview

What is Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Booker Software Overview

Cost

Starting from
USD 129.00/month

Pricing options

Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Booker Software Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Set up an ecommerce store in Booker
Use the calendar in Booker to shedule your appointments and book rooms
Booker lets customers book from Facebook
Offer services and deals from your Booker webiste
Customer satisfaction survey in Booker
Customer loyalty points in Booker
Booker lets you access appointments reports
Manage your product inventory in Booker
Use Booker to see your regular schedule
Set up an ecommerce store in Booker
Booker Software screenshot: Set up an ecommerce store in Booker Booker Software screenshot: Use the calendar in Booker to shedule your appointments and book rooms Booker Software screenshot: Booker lets customers book from Facebook Booker Software screenshot: Offer services and deals from your Booker webiste Booker Software screenshot: Customer satisfaction survey in Booker Booker Software screenshot: Customer loyalty points in Booker Booker Software screenshot: Booker lets you access appointments reports Booker Software screenshot: Manage your product inventory in Booker Booker Software screenshot: Use Booker to see your regular schedule Booker Software screenshot: Set up an ecommerce store in Booker

Booker Software Reviews

Booker Software Reviews

Overall rating
4.1
/
5
Excellent
466

Very good
261

Average
94

Poor
34

Terrible
61

Value for Money
3.9
Features
4
Ease of Use
4.2
Customer Support
4.1
79% recommended this app
Ashely S.

Book It!


Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


Cody S.

Excellent for Online Booking

Booker allowed us to track who did what and when and optimize our plans from there.


Kristen P.

Decent but not great

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.


Zane R.

Gets the job done.

It was good but I found other software designed specifically for my business.


Ashely S.
Industry: Consumer Services
Company size: 11-50 Employees

Book It!

Used Daily for 2+ years
Reviewed on 11/10/2018
Review Source: Capterra

Pros

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael C.
Industry: Medical Practice
Company size: 11-50 Employees

Using it for our Med Spa

Used Daily for 2+ years
Reviewed on 24/09/2019
Review Source: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Pros

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Cons

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cody S.
Industry: Cosmetics
Company size: 51-200 Employees

Excellent for Online Booking

Used Daily for 1+ year
Reviewed on 06/10/2020
Review Source: Capterra

Booker allowed us to track who did what and when and optimize our plans from there.

Pros

Booker was a great service for the business. It allowed the team to do our whole job in one interface. Appointment scheduling, marketing, referral tracking, everything! It's incredibly simple to use for booking and rebooking, and allowed us to process online bookings in a simple way to provide the best Guest Experience possible.

Cons

Booker experienced a lot of downtime for maintenance while our company used it. We switched to a different service for a period. Booker, even with downtime, was a SIGNIFICANTLY GREATER experience, for both employee and customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kristen P.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Decent but not great

Used Daily for 2+ years
Reviewed on 24/01/2017
Review Source: Capterra

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Pros

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Cons

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Response from Booker

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

Thank you so much for using Booker!
- The Booker Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Zane R.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Gets the job done.

Used Daily for Free Trial
Reviewed on 22/09/2020
Review Source: Capterra

It was good but I found other software designed specifically for my business.

Pros

I tried this software for my float spa business. It did a good job for booking massage appointments.

Cons

It lacked certain features in regards to running a float spa like tracking water levels, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8.2/10
Based on 916 user ratings
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Booker Software Pricing

Booker Software Pricing

Starting from
USD 129.00/month
Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Value for Money
3.9/5
Based on 916 user ratings
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Booker Software Features

Booker Software Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 916 user ratings
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Categories

Additional information for Booker Software

Additional information for Booker Software

Key features of Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Benefits

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Booker Software FAQs

    Booker Software FAQs

    Below are some frequently asked questions for Booker Software.

    Q. What type of pricing plans does Booker Software offer?

    Booker Software offers the following pricing plans:

    Starting from: USD 129.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Q. What are the main features of Booker Software?

    Booker Software offers the following features:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    Q. Who are the typical users of Booker Software?

    Booker Software has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Booker Software support?

    Booker Software supports the following languages:

    English

    Q. What type of pricing plans does Booker Software offer?

    Booker Software has the following pricing plans:

    Subscription

    Q. Does Booker Software support mobile devices?

    Booker Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Booker Software integrate with?

    Booker Software integrates with the following applications:

    BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

    Q. What level of support does Booker Software offer?

    Booker Software offers the following support options:

    FAQs, Forum, Online Support, Phone Support, Video Tutorials, Knowledge Base