
About Booker
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.
Our Platform is built around 5 main pillars of business management:
Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.
Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.
Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.
Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.
Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Key benefits of Booker
Devices
Business size
Markets
United States
Supported Languages
English
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Features
Total features of Booker: 82
Alternatives
Mindbody

Phorest

Vagaro

Mangomint

Reviews
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- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Book It!
Reviewed on 11/10/2018
Pros
Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.
Cons
The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using it for our Med Spa
Reviewed on 24/09/2019
Booker does what we need, support has always been responsive and it is easy to use.
Booker does what we need, support has always been responsive and it is easy to use.
Pros
Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.
Cons
We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.
Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.
Alternatives Considered
DaySmart SalonReasons for Choosing Booker
We were with a franchise that required Booker for a year.Switched From
DaySmart SalonReasons for Switching to Booker
Mandated by Francise- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Booker? ARE YOU KIDDING?
Reviewed on 10/04/2017
This company is a joke. They may have tried to put together a Salon software, which has some good...
This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know
Response from Kirsten
Dear Anna,
We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements.
We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback.
Thank you,
The Booker Team
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
RMT Software
Reviewed on 08/03/2022
7/10
7/10
Pros
The software Looked better than it actually worked
Cons
The software Not as user friendly as others
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Just switched BACK to Booker from another booking software
Reviewed on 25/07/2019
We have been using Booker in my business for years and earlier this year we were convinced by...
We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!
Pros
Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.
Cons
The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.
Alternatives Considered
MindbodyReasons for Choosing Booker
We needed a more comprehensive product.Reasons for Switching to Booker
Negative reviews from staff who used Mindbody in other clinics.Booker FAQs
Below are some frequently asked questions for Booker.Q. What type of pricing plans does Booker offer?
Booker offers the following pricing plans:
- Starting from: USD 129.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.
Q. Who are the typical users of Booker?
Booker has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Booker integrate with?
Booker integrates with the following applications:
Clover, Facebook for Business, Google Analytics 360, Google Calendar, Keap, Mailchimp, Twitter
Q. What level of support does Booker offer?
Booker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Booker.