Lime Connect
Lime Connect
About Lime Connect
Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels.
With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time.
All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.
Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.
Key benefits of Lime Connect
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI agents that can handle customer requests and entire processes autonomously.
- Integrate Lime Connect with your tech stack, such as Lime CRM, Pipedrive, Salesforce and more
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647 Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 8.0 /10
Great value for money chat application
Reviewed on 17/12/2018
Pros
Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.
Cons
Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.
- Used Daily for 1-5 months
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- Value for Money
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- Likelihood to recommend 8.0 /10
Works, does what it should, integrations like Slack or Pipedrive are still far from being...
Reviewed on 13/11/2017
Pros
Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.
Cons
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).
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- Likelihood to recommend 5.0 /10
Chat with your site visitors
Reviewed on 25/03/2018
Pros
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
Cons
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.
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- Likelihood to recommend 8.0 /10
New Customer Experience with Userlike
Reviewed on 21/02/2017
We wanted a quick solution for upgrading our customer experience in searching and buying products...
We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
Pros
- easy in use
- awesome dashboard
Cons
Backend possibilty to change the header Offline Chat Messages
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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- Likelihood to recommend 10.0 /10
Quick Customer Service Plus It's FREE
Reviewed on 15/02/2017
I like that it's an option to use this resource for absolutely free. It's a useful feature and you...
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.
Lime Connect FAQs
Below are some frequently asked questions for Lime Connect.Q. What type of pricing plans does Lime Connect offer?
Lime Connect offers the following pricing plans:
- Starting from: USD 100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Q. Who are the typical users of Lime Connect?
Lime Connect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lime Connect support?
Lime Connect supports the following languages:
Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
Q. Does Lime Connect support mobile devices?
Lime Connect supports the following devices:
Q. What other apps does Lime Connect integrate with?
Lime Connect integrates with the following applications:
BigCommerce, Capsule, CentralStationCRM, Cloudflare, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline CRM, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite
Q. What level of support does Lime Connect offer?
Lime Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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