Twilio

About Twilio
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Twilio's offers APIs for SMS, voice, email, video, and authentication, allowing developers can integrate various capabilities to create innovative solutions that connect customers on their preferred channels. The platform also features a customer data platform, serverless environment, and AI-enabled tools to help organizations unify customer data, orchestrate journeys, and automate tasks.
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Reviews
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- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great and Reliable Call Center Tool
Reviewed on 24/06/2024
Pros
We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.
Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.
Cons
It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Worth Purchasing
Reviewed on 15/04/2024
Pros
Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.
Cons
It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Feels like we have to use them but the pricing is quite high
Reviewed on 10/11/2024
Overall it feels like we're stuck using them because they integrate and have international numbers....
Overall it feels like we're stuck using them because they integrate and have international numbers. They are responsive but often not flexible.
Pros
It integrates with our system and they are responsive on the Support team.
Cons
The costs are very high and our customers complain. Their information online is also often misleading.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Makes SMS and email automation easy and affordable!
Reviewed on 25/11/2024
Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by...
Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by making SMS and email automation in India simple and cost-effective. I highly recommend it to anyone looking for reliable communication solutions.
Pros
What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.
Cons
While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.

- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer Experience Done Best Through Twilio Voice Automations
Reviewed on 24/05/2024
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and...
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.
Pros
- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost
Cons
- it would require deep technical knowledge to deploy
Twilio FAQs
Below are some frequently asked questions for Twilio.Q. What type of pricing plans does Twilio offer?
Twilio offers the following pricing plans:
- Starting from: USD 0.01
- Pricing model: Free Version
- Free Trial: Available
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.
Q. Who are the typical users of Twilio?
Twilio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Twilio support?
Twilio supports the following languages:
Brazilian Portuguese, English, French, German, Japanese, Spanish
Q. Does Twilio support mobile devices?
Twilio supports the following devices:
Q. What other apps does Twilio integrate with?
Twilio integrates with the following applications:
Freshdesk, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM
Q. What level of support does Twilio offer?
Twilio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Twilio.
- SMS Marketing Software
- Customer Experience Software
- VoIP Software
- Call Centre Software
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- Call Recording Software
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- Auto Dialer Software
- Telephony Software
- Speech Recognition Software
- Transcription Software
- Audio Conferencing Software