Twilio

4.4 (474)
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Build, Scale, and Operate Customized Communication Solutions

About Twilio

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Twilio's offers APIs for SMS, voice, email, video, and authentication, allowing developers can integrate various capabilities to create innovative solutions that connect customers on their preferred channels. The platform also features a customer data platform, serverless environment, and AI-enabled tools to help organizations unify customer data, orchestrate journeys, and automate tasks.


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Twilio Software - Twilio Voice API
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Twilio Software - Twilio SendGrid Email API
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Twilio video
Twilio Software - Twilio Voice API
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Twilio Software - Twilio SendGrid marketing campaigns
Twilio Software - Twilio SendGrid Email API
Twilio Software - Twilio Lookup API

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Twilio

4.4 (474)
VS.
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Starting Price

USD 0.01
USD 12.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

72
139

Integrations

6
181

Ease of Use

4.2 (474)
4.3 (2,861)

Value for Money

4.2 (474)
4.1 (2,861)

Customer Service

4.1 (474)
4.2 (2,861)
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Reviews

Overall rating

4.4 /5
(474)
Value for Money
4.2/5
Features
4.5/5
Ease of Use
4.2/5
Customer Support
4.1/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 474
Nikita
Nikita
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great and Reliable Call Center Tool

Reviewed on 24/06/2024

Pros

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.

Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

Cons

It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Worth Purchasing

Reviewed on 15/04/2024

Pros

Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.

Cons

It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

Meghann
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Feels like we have to use them but the pricing is quite high

Reviewed on 10/11/2024

Overall it feels like we're stuck using them because they integrate and have international numbers....

Overall it feels like we're stuck using them because they integrate and have international numbers. They are responsive but often not flexible.

Pros

It integrates with our system and they are responsive on the Support team.

Cons

The costs are very high and our customers complain. Their information online is also often misleading.

Arjan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Makes SMS and email automation easy and affordable!

Reviewed on 25/11/2024

Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by...

Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by making SMS and email automation in India simple and cost-effective. I highly recommend it to anyone looking for reliable communication solutions.

Pros

What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.

Cons

While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.

John Epok
John Epok
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer Experience Done Best Through Twilio Voice Automations

Reviewed on 24/05/2024

Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and...

Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.

Pros

- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost

Cons

- it would require deep technical knowledge to deploy

Showing 5 reviews of 474 Read all reviews

Twilio FAQs

Below are some frequently asked questions for Twilio.

Twilio offers the following pricing plans:

  • Starting from: USD 0.01
  • Pricing model: Free Version
  • Free Trial: Available

Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Twilio supports the following languages:

Brazilian Portuguese, English, French, German, Japanese, Spanish

Twilio supports the following devices:

Twilio integrates with the following applications:

Freshdesk, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM

Twilio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Twilio.